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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property

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Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Suite (River Jump) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Water park
Suite River Adults | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
14 bars/lounges, 2 swim-up bars, 2 poolside bars
11 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
  • Xcaret Eco Theme Park
    ‪19 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Ferry to Cozumel
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool | 10 outdoor pools, pool umbrellas, pool loungers

Room, Oceanfront (Swim-up Adults)

  • Ocean view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room (Swim Up Garden)

  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Ocean View

  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River | View from room

Suite River

  • River view
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite

  • Ocean view
  • 126 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite River Adults

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite River Adults

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Jump)

Suite (River Jump) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (River Jump)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (River Spa)

Suite (River Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (River Spa)

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa)

Suite (Garden Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (Garden Spa)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Adults

Junior Suite Adults | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite Adults

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Garden

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Adults)

Suite, Oceanfront (Adults) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Oceanfront (Adults)

  • Ocean view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, Oceanfront

  • Ocean view
  • 58 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite With River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite With River View

  • River view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite Superior With Sea View

Living area | Flat-screen TV

Suite Superior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Luxury With Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Luxury With Garden View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Junior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior With River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Junior With River View

  • River view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Premium With Sea View

Living room | Flat-screen TV

Suite Premium With Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Deluxe With Sea View

Living area | Flat-screen TV

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite Luxury With River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Luxury With River View

  • River view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite With Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite With Garden View

  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite With Sea View

Living room | Flat-screen TV

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite Junior With Sea View

Living room | Flat-screen TV

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Premium With River View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite Premium With River View

  • River view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury property on the beach, with 10 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. This accommodation is furnished with single sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. During your stay, you'll be within walking distance of Xenses Park. Enjoy features like free breakfast, free self-parking and a free round-trip airport shuttle.
  • Free full breakfast served daily
  • Free self-parking
  • Enjoy Mexican cuisine with pool views at CHIBALI, one of the property's 11 restaurants and 14 bars/lounges
  • Splash around at the waterslide or swim in the 10 outdoor pools
  • Treat yourself to Swedish massages, manicures and pedicures or detox wraps at the spa
  • Services include supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Cenote Santa Cruz and 15 minutes on foot from Xenses Park
  • Free airport shuttle service
  • Dogs welcome for a fee
Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free full breakfast daily from 7:00 AM to noon.
CHIBALI – Overlooking the pool, this family restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available.
LA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
XIN GAO – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
LA TRAJINERA – This beachfront restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Children's club

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Korean, Spanish

Property amenities

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 11 restaurants
  • 14 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (102 centimetre high)
  • Lift (119 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 928 out of 1302 reviews
Rating 8 - Good. 139 out of 1302 reviews
Rating 6 - Okay. 86 out of 1302 reviews
Rating 4 - Poor. 56 out of 1302 reviews
Rating 2 - Terrible. 93 out of 1302 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Naa
Stayed 2 nights in Dec 2024

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort in Playa Del Carmen and Cancun!
Stayed 4 nights in Jan 2025

10/10 Excellent

Raul

Liked: Cleanliness
Stayed 6 nights in Dec 2024

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
It was thebbest experience of our lives
Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
I chose this to have the all inclusive fun and be able to go to the parks. The resort had so many lagoons and rivers to swim in that we never made it to the parks. The parks are fun. We've been to them. We did have an a/c issue that they worked on and they accommodated is and is because of it.
Stayed 4 nights in Jan 2025

2/10 Terrible

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THRU EXPEDIA. This was a fantastic resort….beautiful location, excellent service, great food. and fun things to do that were all included in the rate. Writing this review and giving it one star however as a warning to others. I booked thru Expedia and clearly indicated I was an adult bringing 2 minors. As Expedia even forces you to input the children’s ages when booking I did this and specified they were 14 and 17. I expected to pay ~4k for the stay - which is a lot for me - but I wanted to treat my family so I budgeted for it. When I arrived I was told that the rate I paid thru Expedia was incorrect as it would only apply if the minors were babies (i.e. not eating the all inclusive food or enjoying the all inclusive activities). I had to pay the difference at check in and ended up paying twice what I budgeted - over ~9 k total. Am now unexpectedly in debt and of course Expedia takes no responsibility for misleading me and making the rate error. Watch out.
Stayed 4 nights in Dec 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't have a single bad thing to say about the hotel. Service was exceptional, food was good quality, parks are amazing. Totally recommended.
Stayed 3 nights in Dec 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great-only if you use the parks. If not then expensive
Stayed 6 nights in Dec 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could live at Hotel Xcaret. The parks and excursions are so much fun, the hotel is luxurious with a variety of different dining options, including the ability to eat clean if you want.

10/10 Excellent

Manuel G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent food and lots of fun Highly recommended, it's worth what you pay for everything you enjoy.
Stayed 6 nights in Dec 2024

10/10 Excellent

Patricio

Stayed 5 nights in Dec 2024

10/10 Excellent

Katie

Stayed 4 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Heemin

Liked: Cleanliness, amenities, property conditions & facilities
The resort as it is was good. But they keep pushing for membership. That ruined entire trips
Stayed 5 nights in Dec 2024

10/10 Excellent

Mary

Stayed 5 nights in Dec 2024

10/10 Excellent

munsook

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Juan L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a full inclusive resort experience. Just try to focus on the vacation and not waste valuable time with the membership sales presentation.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yu Ching, CYPRESS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great in this resort!!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel for families. Excellent service, beautiful surrounding and plenty of activities for the kids.
Stayed 7 nights in Dec 2024

2/10 Terrible

Maria

Stayed 1 night in Dec 2024

10/10 Excellent

olimpiada

Stayed 3 nights in Dec 2024

10/10 Excellent

jose manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

4/10 Poor

Yrania Rodriguez

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Service at Grupo Xcaret Mexico: A Disappointing Stay Our recent visit to Grupo Xcaret Mexico (12/13–12/18/2024) was a stark disappointment compared to our exceptional experience two years ago. Arrival and Check-In: The welcome was unremarkable, with long waits and disorganization. Small but thoughtful details, like refreshing towels, were missing. Rigid Policies: Activity cancellations were unnecessarily rigid, even during unpredictable weather. Errors in their system caused frustrating delays at checkout, with little accountability from staff. Rooms: The rooms showed clear neglect: unreplenished amenities, irregular linen changes, balcony leaks, and mold on the walls. Restaurants: Dining was repetitive, with limited options for children. Requests for non-spicy food were often denied, and waits for tables and high chairs were long. Customer Service: Staff attitudes were inconsistent and overly reliant on tips. Professionalism was noticeably lacking. Airport Departure: Transport to the airport was efficient, but the boarding process was chaotic, with passengers crowded onto buses and forced to carry luggage up airplane stairs. Conclusion: Grupo Xcaret Mexico has seen a troubling decline in service, maintenance, and guest care. What was once a premium experience has devolved into a poorly managed operation. We cannot recommend this hotel and urge them to address these significant issues to regain their former quality.