Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

May 2025

June 2025

Outdoor pool, free pool cabanas, pool loungers

Lair Suite | Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Overview
Rooms
Location
Policies

Very good

Popular amenities

Free airport shuttle
Pool
Bar
All-inclusive
Room service

Explore the area

Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710

Cirque du Soleil Boutique at Vidanta Riviera Maya
‪10 min drive‬
Puerto Morelos Beach
‪15 min drive‬
Puerto Morelos Town Square
‪15 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪31 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Big Kahuna Suite

108 sq m
Ocean view
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

Lair Suite

108 sq m
Ocean view
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

54 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Single Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

54 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Double Sofa Bed

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

54 sq m
Ocean view
Sleeps 5
1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Sleeps 10
1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Sleeps 10
1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Sleeps 10
1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed

Suite, Oceanfront (SWIM-UP KING)

54 sq m
Ocean view
Sleeps 5
1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

54 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Single Sofa Bed

Penthouse, Oceanfront (SWIM-UP KING SUITE)

54 sq m
Ocean view
Sleeps 5
1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Pineapple Suite

108 sq m
Ocean view
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

Suite With Sea View

Sea view
Sleeps 4
1 Queen Bed, 1 King Bed and 1 Double Sofa Bed

Suite With Sea View

Sea view
Sleeps 4
1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

Suite Premium With Pool View

Sleeps 7
2 Double Sofa Beds and 2 Queen Beds

Suite Standard With Sea View

Sea view
Sleeps 5
2 Queen Beds and 1 Double Sofa Bed

Suite With Sea View

Sea view
Sleeps 8
2 Double Sofa Beds, 1 King Bed and 1 Queen Bed

Suite Superior With Sea View

Sea view
Sleeps 5
1 Double Sofa Bed and 2 Queen Beds

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About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury hotel on the beach, with free water park

Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Our customers tell us that they can't get enough of the helpful staff at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. During your stay, you'll be close to Maroma Beach. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.

Free WiFi
Free self-parking
Drinking and dining options include 6 restaurants, 2 swim-up bars and 3 bars/lounges
Splash around at the free water park with a lazy river or swim in the outdoor pool
Treat yourself to hot stone massages, body scrubs or manicures and pedicures at NÁAY SPA
Services include babysitting, free food shopping service and a free children's club
On-site recreation includes a 24-hour gym, a steam room and a sauna
Guests have great things to say about the family-friendly amenities and the helpful staff
10 minutes by car from Cirque du Soleil Boutique at Vidanta Riviera Maya and 8 minutes from Playa Paraiso Golf Course
Free airport shuttle service

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

The hotel hosts a free manager's reception daily.

YACHT CLUB, WORLD CUISINE – On-site restaurant.

GOOD BURGER™ – On-site family restaurant. Open daily.

BIKINI BOTTOM BAR™ & GOUR – On-site theme restaurant. Open daily.

PIAZZA™ – On-site family restaurant. Open daily.

LE SPATULA – MARKET DININ – On-site theme restaurant. Open daily.

A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

Land activities

Fitness facilities

Children's club

Lessons/classes/games

Aerobics

Cooking

Dancing

Pilates

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour free return airport shuttle
Limo/town car service
Free self parking on site

Food and drink

2 swim-up bars
3 bars/lounges
6 restaurants
Coffee and tea in common areas
Free daily manager's reception

Restaurants on site

BIKINI BOTTOM BAR™ & GOUR
GOOD BURGER™
LE SPATULA – MARKET DININ
PIAZZA™
YACHT CLUB, WORLD CUISINE

Things to do

24-hour health club
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Games
Lazy river
Outdoor pool
Pilates classes
Playground
Sauna
Scuba diving
Shopping
Steam room
Waterslide
Yoga classes

Family friendly

Changing table
Children's dinnerware
Children's games
Children's pool
Free children's club
Free cot
Free water park access
Grocery/convenience store
In-room babysitting
Laundry facilities
Lazy river
Outdoor pool
Playground
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers

Full-service spa

7 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift

Room amenities

Bedroom

Free cot
Frette Italian sheets
Hypo-allergenic bedding
Memory foam mattress

Bathroom

2 private bathrooms
Children's robes
Children's slippers
Deep soaking bathtub
Dressing gowns
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Smart TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning
Connecting rooms available
Desk
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers transfers from the airport. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya

Nickelodeon Hotels Resorts All Inclusive Riviera Maya

Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Amber

Travelled with family and small children

30 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fun trip with our guys! We did nearly miss an excursion because we couldn’t contact the front desk for a shuttle to the main lobby which was nerve racking. Otherwise a fun trip!

Stayed 5 nights in Oct 2024

10/10 Excellent

Johnnet

Travelled with family

30 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best resort I’ve ever been to.

Stayed 3 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children

26 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for kids experiencing

Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer Ann

23 Jan 2025

Stayed 1 night in Jan 2025

8/10 Good

jesus

Travelled with family

22 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Title: Overrated for the Price, but Still Good for Kids Honestly, I think Nickelodeon Resort in Cancun is a bit overrated. Don’t get me wrong, it’s good, but the experience didn’t fully live up to the hype. The only major activity is the water park, which is fun, but there should be more variety in things to do. The best restaurant by far is the Ninja Turtles one, and the buffet at breakfast is decent, but the dining at the Yacht Club was definitely not up to par for a resort of this price. I understand it’s primarily a kids’ resort, and I don’t expect a lot of adult activities, but there should still be more options. Not all of the shows were great, and for what you’re paying, I think you could find a better dining experience and more activities elsewhere. The rooms were fine—not anything fancy, but clean and comfortable. The staff, however, were fantastic and very friendly, which was definitely a plus. In summary, while the resort is good for kids, the value doesn’t quite match up to the price. There are other places where you can have a better overall experience.

Stayed 5 nights in Jan 2025

6/10 Okay

Anastasiia

Travelled with family and small children

18 Jan 2025

Liked: Property conditions & facilities

Disliked: Staff & service

Aqua Park was great

Stayed 2 nights in Jan 2025

10/10 Excellent

Anuar

Travelled with family

17 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent.

Stayed 3 nights in Jan 2025

6/10 Okay

Dr. Jose

Travelled with family

14 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Poor hotel staff service. Excellent Facilities!

Hotel Staff lack of energy to go out their way to help. Team Nick Staff in charge of shows and Characters are amazing and talented which saved it our experience. Very good facilities but Hotel Staff should be excited about working for the guest and less interested in selling packages.

Stayed 6 nights in Jan 2025

6/10 Okay

Dokim

Travelled with family

12 Jan 2025

Liked: Staff & service

Disliked: Room comfort

Stayed 2 nights in Jan 2025

2/10 Terrible

Diana

Travelled with family and small children, Travelled with group

11 Jan 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

The main issue with this property is that they extort money from travelers the minute they arrive. Upon arrival when they confirmed that we booked through Expedia we were ushered to a "special check in area" where we were told that we would have to pay an extra $2,200 for our stay on top of the $5,541.70 we already paid in full through expedia upon initial booking. Friends travelling with us were asked to pay an extra $6000 for their three children staying with them on top of the already paid in full initial booking. There were multiple families arguing with the check in staff on a daily basis about the same thing. Expedia, Nickelodeon resorts and Karisma are all aware of this and have not done anything to remedy the situation. We were told that we could cancel the entire trip outright or pay. It was 6pm, we had tired and hungry kids, we travelling with three other families as we planned this trip a long time ago and we were in Mexico where we couldn't just go back home or find another nearby hotel, especially as we stayed over the new year holiday and many places were completely booked. The resort and expedia are aware that it would be nearly impossible to just move to another hotel which is why they continue this type of extortion. Our total with the added cost came out to $1495 per night for a mediocre resort with no special amenities. I definitely would not recommend staying here. Stay somewhere else and you can buy a day pass for the water park if the kids want.

Stayed 5 nights in Dec 2024

10/10 Excellent

Mateus

7 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The Best Resort, highly recommended !

Stayed 1 night in Jan 2025

4/10 Poor

Julia

6 Jan 2025

Liked: Amenities

Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel Rodrigo

Travelled with family and small children

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 6 nights in Dec 2024

10/10 Excellent

Jorge

6 Jan 2025

Stayed 2 nights in Jan 2025

10/10 Excellent

Gurpreet Singh

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Dec 2024

8/10 Good

Ram, Whitby

Travelled with family and small children

5 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nicely lay out. What we didn't like is the food choices. The one week we spend the food was the same wherever we had breakfast/lunch/dinner. The same food that we had first day in different format. That was disappointing. The other thing we noticed (or suggestion that we have) there should be a notice in all buffet place "not to waste food". We saw so much food wasted which was very sad. I know this is individuals who should decide what to take but there is a bit of a responsibility with the hotels as well. In this world there are lots of people who is struggling for food and water.

Stayed 7 nights in Dec 2024

2/10 Terrible

David

5 Jan 2025

Stayed 5 nights in Dec 2024

8/10 Good

Xiaoping

4 Jan 2025

Stayed 7 nights in Dec 2024

6/10 Okay

Keshawna

4 Jan 2025

Stayed 2 nights in Dec 2024

8/10 Good

amy

Travelled with family

1 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay , wonderful staff , resort is clean and overall good time .

Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Travelled with family

31 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best vacation

We loved this resort and I'm pretty picky, especially about food. Everything was wonderful! The employees were very friendly, food was surprisingly good, entertainment all day! We will return! Yes, the pools were very cold, we still had fun.

Stayed 3 nights in Dec 2024

2/10 Terrible

Shakeel

Travelled with family

31 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do NOT Stay !

Admin are crooks! It’s a total rip off! My son turned 4 and made me $1000 per night because now he is an “adult” in their system ! Never recommend this property to any family

Stayed 3 nights in Dec 2024

4/10 Poor

Nedim

Travelled with family and small children

31 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is supposedly a newer hotel but as soon as you arrive, you’re able to tell the quality of the place. A few dining options but the quality lacks, even at the non-buffet restaurants. Better off leaving the hotel & look for authentic Mexican food or restaurants that actually put love into their food, which we ended up doing. Staff were friendly & nice. We stayed in the main deck pool & disappointed to learn that it wasn’t heated. The water was cold. The water in the water park was warmer but I would have preferred to use the pool right outside my room, even paid extra to be on the main level pool but still ended up not using it due to it being cold.

Stayed 4 nights in Dec 2024

8/10 Good

Anjali

Travelled with family, Travelled with family and small children

30 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The water park is amazing! Lots of fun for the whole family! Rooms are well appointed and swim up offers a great semi private pool (shared between 4 rooms in the upstairs floors). Food is decent but at times hit or miss, although decent variety and great kid options on both meals and mocktails. I found information on hotel details and what's happening a bit harder to find than expected.

Stayed 7 nights in Dec 2024

10/10 Excellent

Juan David

28 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite

View all photos for Lair Suite

Lair Suite

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Suite, Oceanfront (SWIM-UP QUEEN)

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

View all photos for Suite, Oceanfront (SWIM-UP KING)

Suite, Oceanfront (SWIM-UP KING)

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Penthouse, Oceanfront (SWIM-UP KING SUITE)

View all photos for Pineapple Suite

Pineapple Suite

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Suite With Sea View

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Suite With Sea View

View all photos for Suite Premium With Pool View

Suite Premium With Pool View

View all photos for Suite Standard With Sea View

Suite Standard With Sea View

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Suite With Sea View

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Suite Superior With Sea View

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About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property