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Ocean Riviera Paradise All Inclusive

5.0 star property

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View from property
On the beach, beach volleyball
Eden Master Suite | Free minibar, in-room safe, desk, free WiFi
Free minibar, in-room safe, desk, free WiFi
10 bars/lounges, 4 swim-up bars, 5 poolside bars

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ā€Ŗ9 min walkā€¬
  • Gran Coyote Golf
    ā€Ŗ4 min driveā€¬
  • El CamaleĆ³n Mayakoba Golf Course
    ā€Ŗ6 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ46 min driveā€¬

Room options

View all photos for Suite (Eden Master Suite Rooftop)

Suite (Eden Master Suite Rooftop) | Free minibar, in-room safe, desk, free WiFi

Suite (Eden Master Suite Rooftop)

  • Ocean view
  • 186 sq m
  • Sleeps 3

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP | Free minibar, in-room safe, desk, free WiFi

PRIVILEGE JUNIOR SUITE SWIM UP

  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Garden view

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Garden view

  • 57 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View | Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Garden View

  • Resort view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Pool View

  • 57 sq m
  • Sleeps 4

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite with Jacuzzi

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Rooftop

View from room

Privilege Junior Suite Rooftop

  • Resort view
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Eden Junior Suite Rooftop)

View from room

Junior Suite (Eden Junior Suite Rooftop)

  • 135.0 sq m
  • Sleeps 3

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Swim Up

Eden Junior Suite Swim Up | View from room

Eden Junior Suite Swim Up

  • 57 sq m
  • Sleeps 3

View all photos for Eden Junior Suite Pool View

Eden Junior Suite Pool View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Pool View

  • 57 sq m
  • Sleeps 4

View all photos for Eden Master Suite

Eden Master Suite | Free minibar, in-room safe, desk, free WiFi

Eden Master Suite

  • Ocean view
  • 116 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Rooftop Ocean View

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Ocean View

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Ocean View

  • Ocean view
  • 57 sq m
  • Sleeps 4

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Standard

Junior Suite Standard | Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Ocean Riviera Paradise All Inclusive

Luxury property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa Xcalacoco. You'll find features such as free WiFi in public areas and free self-parking, plus 5 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy French cuisine at Blue Moon, one of the property's 11 restaurants and 10 bars/lounges
  • Splash around at the free water park or swim in the 5 outdoor pools
  • Treat yourself to reflexology, Thai massages or manicures and pedicures at Despacio
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 3 outdoor tennis courts, a 24-hour gym and basketball
  • Guests have great things to say about the pool and the location
  • 9 minutes by car from Quinta Avenida and 15 minutes from Playa del Carmen Main Beach
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness centre are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

Blue Moon ā€“ This bistro specialises in French cuisine and only serves dinner. Reservations are required.
Amaranto ā€“ Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Sakura ā€“ This theme restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Ruta 66 ā€“ This restaurant specialises in American cuisine and only serves dinner. Open daily.
La Locanda ā€“ This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ć  la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in Biosphere ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Magnifying mirror

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1002 out of 1987 reviews
Rating 8 - Good. 499 out of 1987 reviews
Rating 6 - Okay. 259 out of 1987 reviews
Rating 4 - Poor. 111 out of 1987 reviews
Rating 2 - Terrible. 116 out of 1987 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a family of four- two adults and two children (ages 4, 7). Overall, it was a great experience, the kids loved it. The kids club staff were amazing and had so many activities planned for the kids. They couldn't wait for drop off at 9:30 every morning. The club is only open from 9:30-12pm, then 2:30pm -4 pm. The water park was also great. The room was cleaned everyday, if thatā€™s what you wanted. The fridge was also restocked everyday. They only gave two beers per day along with two small kiddie milks. Upon asking the person if we could have two additional milks then told us they couldnā€™t. That was a bit ridiculous. We didnā€™t receive any refill for two days afterwards, coincidence, who knows. We complained to the front desk on the third day and received only two of each again. This was the only negative in our trip. There was a variety of food options everyday. Kids loved eating there (picky eaters). The reservation restaurants were great. We went to the Italian and steakhouse. Highly recommend both. We also did the Mayan experience dinner and show on Saturday. The show was amazing. The kids absolutely loved it. The food provided was an experience of its self. They served the kids chicken tenders and fries. The adult menu was a variety of dishes paired with wine and tequila. Highly recommend.
Stayed 6 nights in Jan 2025

6/10 Okay

Shalom

Travelled with family
Coffee bar sucked and always a huge wait time. Buffet was small and small variety. Juice bar was always empty and not freshly squeezed. Liquor was the cheapest you can find unless you had the vip privilege package. Kids water park had low water pressure so the kids barely make it down the slides without pulling themselves down. Kids club wasnā€™t the best either. The pavers all around the property are all uneven and everyone is tripping all over the place. Beach was great. Staff was average.
Stayed 7 nights in Jan 2025

10/10 Excellent

Hellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly. The property was clean and had a variety of activities. It was a kid friendly resort but also had adults-only dining options. I enjoyed the variety in restaurants but you definitely need to make reservations. The live cooking show was my absolute favorite (The chicken was a highlight). Highly recommend it. Jazmin at the spa was great and Hector at Eden Pool. Thank you all for a wonderful stay!
Stayed 5 nights in Jan 2025

10/10 Excellent

Deitra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this resort was great. The staff was excellent. From the moment we arrived the front desk staff was amazing & accommodating. Aylin made our stay the best stay we could have asked for, top tier hospitality & service throughout our stay up until our departure. Cesar from the front desk also great. Will definitely return to this resort & looking forward to visiting another H10 property in the future.
Stayed 3 nights in Jan 2025

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Claudia, O'Fallon

Stayed 2 nights in Jan 2025

4/10 Poor

Simone

Travelled with family, Travelled with family and small children
The receiving stuff is very welcoming and they established a WhatsApp channel of communication that worked well to reserve restaurants, bell boy to pick luggageā€™s at check out etc. The rest of stuff isnā€™t very friendly, the structure is very run down and not very clean. Food is quite below average and restaurants are very small so if you donā€™t make a reservation (even for the ones that donā€™t require a reservation) you will eat at the Buffett everyday. AC in the Room are very loud, and the hot tub on the balcony didnā€™t work. The Buffett area is full of birds that will defecate on chairs and tables. The sport bar had a roof leak and it would essentially rain inside the bar. These are just few of the things but I would never stay there again.
Stayed 5 nights in Jan 2025

8/10 Good

Prathamesh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Large and well maintained hotel with beach access and multiple pools. Our room was quite spacious and the amenities were in line with our expectations. The dining options were quite good and we enjoyed every meal we had. The only con was that the bathrooms were a bit old and were not very clean. The rooftop jacuzzi in our room was old and chipped and had dirt/hair when we arrived.
Stayed 3 nights in Jan 2025

6/10 Okay

Ross

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

2/10 Terrible

Kody

Travelled with partner
Disliked: Staff & service
We only spent 1 night as we live in Cancun and visited a friend that was here. But the staff was extremely rude to my wife.
Stayed 1 night in Jan 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice option for this price range . They work hard to keep guests happy.
Stayed 7 nights in Jan 2025

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many restaurants and great foods They need more staff the wait is longer than need to be They need more attention to details We emailed several time this is our birthday and no prep was done Normally you get a note or chocolate send to room Even when we said to restaurant no one acknowledged it and send cake But still great visit and we love to be back
Stayed 5 nights in Jan 2025

10/10 Excellent

Kevin

Great
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. The food was very good for an all-inclusive with a number of nice/varied restaurants, the staff was friendly and accommodating, the pools/pooldecks/beach/grounds were all immaculately maintained, the rooms were clean and comfortable with responsive housekeeping, and there was a great variety of facilities and activities. No complaints at all!
Stayed 4 nights in Jan 2025

10/10 Excellent

Cesar Augusto Castillo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and very friendly staff
Stayed 5 nights in Dec 2024

8/10 Good

Jagvir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, beautiful property with nice pools and a wide selection of dining options. Management went above and beyond to ensure we were satisfied with our stay. Juan from the timeshare aspect of the property was delightful and so kind to us. The only negative thing I have to say is about the spa. My partner and I had massages booked through the timeshare deal and second massage booked through a management coupon and both times we were not given the same hospitality as other hotel guests. Maybe because we werenā€™t paying out of pocket for the massages, the one woman at the front Anastasia refused to provide a locker for our belongings both times yet other guests were provided lockers. They have you fill out a survey after the massage and I would have given them a 1 star rating for each question asked but did not because I felt bad for the masseuse although we were not welcomed the same way as others, were not offered a welcome drink and were refused a locker both times. Aside from the spa, the rest of the resort and service was on par and we would return to this resort in the future.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mirela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Angela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was stunning and exceeded my expectations. I thoroughly enjoyed my stay and appreciated the numerous amenities offered. While there were some minor drawbacks, the positive aspects far outweighed them. We opted for the Privileged Package, which granted access to exclusive features such as a private pool, restaurant, and butler service. Our butler was attentive and responsive to our needs, though there were occasional delays when he was off-property. The dining options were exceptional, with a wide variety of delicious cuisine. However, I did encounter an issue with roaches in two of the restaurants, including an incident where one jumped on me. Although this was unsettling, the staff handled the situation professionally, upgrading my dining options as a gesture of goodwill. Despite this, my overall experience was highly enjoyable. The staffā€™s friendliness and attentiveness truly stood out, and there was always something to do, creating a lively and welcoming atmosphere where it was easy to connect with other guests. I would rate my stay a 9/10 and would gladly return, understanding that occasional issues can arise.
Stayed 3 nights in Jan 2025

8/10 Good

Moji

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved how the hereā€™s was air conditioned and airy. Good art work and very welcoming. Everyone Ellaā€™s so nice! The beach was amazing and clean, the food excellent, all amenities were great. Especially the bowling Cons: The rooms could have been cleaner, there was hair in the bathtub, and the shower cap, after I used it, realized it was used and full of mould. The tennis courts could have used a little upkeep but otherwise good.
Stayed 7 nights in Jan 2025

10/10 Excellent

Joshua, Prince Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was 4/5. There are 4 wings of rooms: Daisy(family side, closest to lobby), El Beso(adults only), Privilege, and Eden(closest to the ocean). I think with Privilege you have access to all the pools. Adults only you have to all except Privilege. And Daisy and Eden you only have access to both pools. One thing I noticed was a lot of the El Beso & Privilege patrons were at our Eden pool. They said it was a better vibe and more fun for them. There are a lot of restaurant options. There is one beach front with a pool also. Sports bar turns into a disco after 10pm, very fun. The whole resort, front lobby to beach, is around a 10 min-ish walk, but then also have drivable transport available all day. Pool side bars are open from 10am-6pm, pool open til 8pm. Me and my wife are already planning to come back to this resort! Definitely recommend.
Stayed 5 nights in Jan 2025

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our stay at Ocean Riviera Paradise was a mixed bag! Pros: - Gorgeous property. The grounds are very lush. The beachfront is beautiful, there's a lot of great pools, and the buildings are stylish. There's plenty of comfortable areas to lounge and relax. - The food was decent. At all the meals we found something that was tasty. - Some of the staff were great. Our concierge Aylin was super helpful, which was much needed for help with getting restaurant reservations. We also had some friendly staff at some of the restaurants, occasionally. Cons: - They advertise like 9 restaurants. But these are so often closed or have ridiculous hours. It was annoying to know what restaurants are open at any given time. The app doesn't allow you to filter by "what is open now", which would be one simple and huge improvement. But, the app often wouldn't match what was open in reality. Half the nights of our stay we just ended up eating at the buffet because of this annoyance. Our concierge was helpful in getting reservations, but overall it shouldn't be so hard to do so. - The staff was overall not that pleasant. It doesn't seem like they're there to show hospitality. They weren't rude, by any means, but I didn't get the vibe that most folks were happy about their jobs. Wish we would have had more friendly, positive exchanges! I don't think this is a bad place to stay and I loved the natural environment, but the staff and the restaurant / dining UX needs work to make it more relaxing.
Stayed 5 nights in Jan 2025

10/10 Excellent

Andrii

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant experience there. Be sure to check out Japanese restaurant! The food generaly was amazing. Very nice resort. They even have spider monkeys and crocodiles on the property!
Stayed 7 nights in Jan 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Deidra

Liked: Cleanliness, staff & service, property conditions & facilities
Checked all the boxes!
Stayed 8 nights in Jan 2025