Sandos Caracol Eco Resort - All Inclusive - Reviews, Photos & Rates

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Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Popular amenities

Hot tub
All-inclusive
Bar
Breakfast included
Pool

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪12 min walk‬
Gran Coyote Golf
‪8 min drive‬
Quinta Avenida
‪13 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪46 min drive‬

Room options

Eco Family Suite

41 sq m
Sleeps 5
1 King Bed and 1 Single Bunk Bed

Eco Family Superior

29.8 sq m
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

62 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Deluxe Select Adults Only

41 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Pool View 1 Bedroom Suite

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View Penthouse

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View Superior

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

64 sq m
Sleeps 5
1 King Bed and 1 Large Single Bunk Bed

Suite Premium With Garden View

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Premium With Garden View

Sleeps 5
3 Single Beds and 1 King Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
2 Queen Beds and 1 Single Sofa Bed

Suite Premium With Garden View

Sleeps 5
1 King Bed and 3 Single Beds

Suite Premium With Garden View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Master With Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Premium

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Room Superior

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Premium With Pool View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Room Superior With Pool View

Sleeps 4
2 Double Beds

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

Sleeps 2
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
1 Single Sofa Bed and 2 Queen Beds

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

15 Apr - 16 Apr

About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf

Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they enjoy the family-friendly amenities at Sandos Caracol Eco Resort - All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free Wi-Fi in some public areas
Free self-parking
The 9 restaurants, swim-up bar and 2 poolside bars offer choices for drinking and dining
Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
Indulge with body treatments, reflexology or body scrubs at SPA SANDOS
Services include a children's club, dry cleaning/laundry and a concierge
On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
Guests speak favourably about the family-friendly amenities and the clean guestrooms
8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
Airport shuttle service available for a fee

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkelling

Surfing/body boarding

Land activities

Cycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
9 bars/lounges
9 restaurants
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor tennis courts
3 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

3 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The water slides for adults at the on-site waterpark are temporarily closed.

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector and window guards

Front desk staff will greet guests on arrival at the property.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Bailey Jo

Travelled with family

26 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property is pretty. A ton of vegetation. The wild life is everywhere, which is neat but also a nuisance. They come and steal food from you. The food is okay, just not a lot of variety. Entertainment is lacking as far as shows. We did go to the spa which was great. Other than the hot tub didn’t work, which we were not told before hand. The biggest issue was hot water in the rooms. We rarely had better than lukewarm. We tried at many different times of the day including 5:00 am and later evening. We were told it just takes time for it to get to the room but we let it run for an excessive amount of time and no luck. Our children 10,11 and 12 did enjoy the water park. The “Teen Lite Club” needs some attention, very disappointed with that. The staff was friendly and helpful.

Stayed 4 nights in Dec 2024

8/10 Good

Shirley Ann

Travelled with family

25 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s family friendly

Stayed 7 nights in Dec 2024

6/10 Okay

Rhoda Lizzie

Travelled with family and small children

24 Dec 2024

Liked: Staff & service, property conditions & facilities

The international buffet is too small and far too crowded. Not enough food options. Had to pay extra for 4 hours after checkout as flight is at 8pm. Otherwise I would not have access to the resort.

Stayed 5 nights in Dec 2024

8/10 Good

Cory

Travelled with family and small children

24 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, easy to navigate property and good food. Lots to do for kids

Stayed 7 nights in Dec 2024

2/10 Terrible

Kimberly

23 Dec 2024

Stayed 2 nights in Dec 2024

4/10 Poor

Gale, Kelowna

23 Dec 2024

Disliked: Staff & service

The good: -The nightly shows were amazing!! The performers were absolutely brilliant. I truly enjoyed every show. -The rooms were cleaned every day. They were modern, and had good AC. -Lovely cenotes on the property. Well maintained grounds. We enjoyed seeing the monkeys around the resort, especially the babies. -The beach was very pretty and well kept. However, we prefer a beach with less rocks. Very difficult to enjoy the water here without scraping, cutting yourself. The not so good: -It's almost impossible to get reservations at the restaurants. If you wake up at midnight to reserve, you may or may not get lucky. Doesn't help that some restaurants are closed on certain nights. -Buffets were mediocre, with long lines. There is very limited food options between service hours. Not ideal for people who arrived from a different time zone. -Constantly trying to be upsold an exclusive/royal/elite membership. There's not a single hammock/cabana in a family friendly non-exclusive area of the resort. These are things that you usually don't have to pay extra for. There are also multiple restaurants that you will not have access to without purchasing the membership. -Our mini fridge didn't get stocked for the first 5 days. Compared to the other resorts in the area, service was poor. -Lastly the raccoons. I know it is a eco resort, and one of the main reason we choose this resort was because of this theme. That being said the racoons are out of control.

Stayed 7 nights in Dec 2024

8/10 Good

Jeff

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great Family Resort

Stayed 9 nights in Dec 2024

10/10 Excellent

Kieran

Travelled with family, Travelled with family and small children

22 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Place was great. My kids loved it. The food was ok. But it’s an all inclusive so you kind of expect that

Stayed 6 nights in Dec 2024

8/10 Good

Jeremy O'Neil

Travelled with family

20 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the resort ! My family and I had a blast . The dining , the shows, the animals . What an experience. The only thing I wish it had was a usable beach to swim in . A lot rockier than I expected

Stayed 7 nights in Dec 2024

8/10 Good

Lisa

20 Dec 2024

Liked: Cleanliness

Stayed 7 nights in Dec 2024

6/10 Okay

Tiffany

Travelled with family

20 Dec 2024

Disliked: Staff & service

An ok family resort Cuisine: We aren’t very big “foodies” and don’t wine and dine around for the finest food. We are very basic and were pretty disappointed in the food. We were only able to get to the international buffet. The other buffet wasn’t worth it compared. Expect long wait to get any drink and don’t expect to be offered a refill. Expect to see a lot of wildlife. We didn’t mind and they didn’t mind us. Workers are working so hard to keep this mini village alive and clean. I can’t imagine the work that goes into maintaining it here. Expect to walk.. lots. It’s very rare to get a room close to the pool/beach or the water park. Aqua park: this is the main reason we booked here. We have two young children and we knew they would be busy there for hours. There was 3 main waterslide areas. The main area tailored to small children, the mid level, and the bigger water slides. We had no idea there was height requirements for the slides. We weren’t able to go on the small and mid level even with our nervous kids. Which was a let down. Our 7 year old couldn’t go on the big ones and was super disappointed the others were to amateur for his age. We weren’t really sure why he couldn’t go on those since most of the big ones you’d see in a standard hotel. Beach: very rocky. Wear water shoes or take your time. Weather: we travelled mid Dec and only had one sunny day out of 7. Make sure you take the umbrellas they have in the rooms! Most workers don’t speak English so trying t

Stayed 6 nights in Dec 2024

2/10 Terrible

Tiffany

Travelled with family

19 Dec 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

The service wasn’t good at all, hard to get food and the only food you can get after 11 is burrito, and they weren’t very good. My kid was starving and we couldn’t get room service. We have to have a black bracelet. My last resort I stayed at you can get room service anytime doesn’t matter what kind of bracelet you have.. there was no snacks or food in our room only on the first day of arrival. Would not recommend staying here and will not be staying here again.

Stayed 6 nights in Dec 2024

8/10 Good

carlos Mario, Norwalk

Travelled with family, Travelled with partner, Travelled with group

16 Dec 2024

Liked: Cleanliness, staff & service, amenities

Necesita urgentemente reparaciones en los techos . De los restaurantes,Banos. Se moja uno más adentro a que afuera

Stayed 5 nights in Dec 2024

10/10 Excellent

Carolyn Dayel

15 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

4/10 Poor

Evelyn

15 Dec 2024

Stayed 5 nights in Nov 2024

6/10 Okay

Nicole Lynn

14 Dec 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 14 nights in Nov 2024

4/10 Poor

DARREN GRANT

13 Dec 2024

Stayed 7 nights in Nov 2024

10/10 Excellent

Tracy

Travelled with family and small children

13 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We loved the wildlife roaming around the property! Resort was clean - there is always somebody leaf blowing/removing beaches and water. Housekeeping came every day and rooms were cleaned wonderfully. Mini bar stocked every second day. Pools were clean and fun ! Will stay here again :)

Stayed 7 nights in Dec 2024

10/10 Excellent

Kane Emel

Travelled with partner

13 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly staff, very large resort with lots to see and explore. Huge beach with tons of seating options.

Stayed 7 nights in Nov 2024

2/10 Terrible

Dalia

11 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

It was limited options as far as dining. The staff seemed lost about everything.

Stayed 4 nights in Nov 2024

2/10 Terrible

Heather

10 Dec 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

I would go somewhere else!

Sandos eco resort looked great online. We upgraded to the penthouse suite with the hot tub on the balcony. When arriving we didn't get a good overview of the resort. Then getting to the room it was nice. But we ended up having engineering there 4 separate times to fix separate things. Then management didnt seem to care or want to move us. The water for the tub / shower were cold. Along with all of the pools and jacuzzi. They keep the water temps starting at 70 deg F. Which after getting a massage we would have liked to sit in a HOT tub to relax. The jetted tub the jets didn't work and took 30min to fill. So save your money and don't upgrade! We pick this place for tge adults only area. But there were kids everywhere. Which you cannot have any beverage by the pool or jacuzzi. The alcohol was the bottom shelf liquor. No name brands except for at the beach bar. Which then there was only one I recognized. The restaurants, most food was goid. But the buffets close to change over and there are tines you cannot get anything to eat. Also the popular restaurants you have yo make reservations for. But the only open up the reservations at 12am for the day. If you are not on right then to get reservations, you will not get reservations at the restaurants. The buffets and taco bar are walk in. The beach is really rocky! Bring water shoes to wear on the beach or go into the water. Goid points: the spa was great. Also seeing all the animals and cenote.

Stayed 7 nights in Dec 2024

10/10 Excellent

Ajay

9 Dec 2024

Stayed 7 nights in Nov 2024

10/10 Excellent

JR

Travelled with family, Travelled with family and small children, Travelled with partner

9 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was a great experience for our family. The kids loved the wildlife roaming free and the aquapark (even though the big slides weren't working) along with the variety of shows offered. Would recommend to those with children, but not as an adults only trip.

Stayed 5 nights in Dec 2024

6/10 Okay

Jonathan

Travelled with family

9 Dec 2024

Liked: Staff & service, property conditions & facilities

Everything about the hotel was ok, staff were kind, food was OK, rooms were clean, good place for families to have a good time. One thing that was very annoying was the aqua park. Reason number one why we booked was because of aqua park, we showed up and half of it was closed, it was not mentioned anywhere in website, no one told us, they were happy to advertise the water park being open, take our money and when we got there it was no one's fault, that was very disappointing.

Stayed 13 nights in Nov 2024

10/10 Excellent

Patricia

6 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Nov 2024

Sandos Caracol Eco Resort - All Inclusive

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About this property

Sandos Caracol Eco Resort - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Water activities

Land activities

Lessons/classes/games

Entertainment