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Sofía by Bunik

2.5 star property

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Rooftop terrace
Deluxe Loft | Private kitchen | Full-sized fridge, microwave, blender, cookware/dishes/utensils
Rooftop terrace
Superior Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi
Superior Loft | Private kitchen | Full-sized fridge, microwave, blender, cookware/dishes/utensils

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Kitchen
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪6 min walk‬
  • Mamitas Beach
    ‪11 min walk‬
  • Playa del Carmen Main Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Premium Loft

Premium Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Premium Loft

  • City view
  • 50.22 sq m
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Sofa Bed

View all photos for Superior Loft

Superior Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Superior Loft

  • City view
  • 50.22 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Studio

Traditional Studio | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Traditional Studio

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Loft

Deluxe Loft | Hypo-allergenic bedding, in-room safe, blackout curtains, free WiFi

Deluxe Loft

  • City view
  • 34.62 sq m
  • Sleeps 2
  • 1 King Bed

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  • Pool
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  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, (1007)
The price is €75
for 1 room
includes taxes & fees
25 Apr - 26 Apr
The Palm at Playa

About this property

Sofía by Bunik

Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida
This smoke-free hotel features 2 outdoor pools, spa services and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are on-site.
Sofía by Bunik offers 45 air-conditioned accommodations with a safe and free toiletries. Kitchenettes offer full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a shower.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the pool at Sofía by Bunik. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, 2 outdoor pools and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the 2 outdoor pools
  • Amenities include multilingual staff, a lift and a terrace
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
Sofía by Bunik offers its guests 2 outdoor swimming pools. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at Sofía by Bunik.

This Playa del Carmen hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • 2 outdoor pools
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen

Sofía by Bunik Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 724 out of 1149 reviews
Rating 8 - Good. 234 out of 1149 reviews
Rating 6 - Okay. 102 out of 1149 reviews
Rating 4 - Poor. 35 out of 1149 reviews
Rating 2 - Terrible. 54 out of 1149 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The rooms are nice., well equipped and clean. The staff were very friendly and helpful. The location is also very good. It’s only two blocks from my grocery store and many restaurants. I will definitely stay here again
Stayed 1 night in Jan 2025

6/10 Okay

Shannon Ashley

Travelled with partner
Liked: Cleanliness, staff & service
It was convenient and staff were very friendly……. Unfortunately we ended up with probably the only room with no patio on the main floor (room S009) located by the janitor closet and elevator. It was constantly noisy due to the expected foot traffic. Due to our location, this was an expected so no issue there. On New Year’s morning we arrived back late after a fantastic celebratory evening/morning to then experience what can only be described as a rather rude awakening. At 5 am the room across the hall from us had to be broken open due to a malfunctioning lock. As we understand that these things happen, it was a 2 hour ordeal of constant loud physical smashing by staff as the guests had a flight to catch and the door had to be bashed in to gain access. We understand that these things happen however we were very disappointed in the concierge indifference to the situation when our experience and attempt to rest was so brutally interrupted. This is where our experience could have been better…. In the morning after getting absolutely no sleep, we attempted to explain our experience to the staff at the front desk. We were then met with complete indifference and there was absolutely no attempt to reconcile or any attempt to “make right” or even acknowledge our experience we had as guests. Even a simple acknowledgment of the inconvenience that we as guests experienced would have been enough however this was our biggest disappointment.
Stayed 10 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Loved the rooftop pool, NOT for light sleepers
Loved the rooftop pool with hammocks and in water loungers. Great value and location. Room was okay but a bunch of little things. Paint was peeling and walls looked dirty. Water pressure wasn’t good. And the walls really thin. Could hear construction outside and everything in rooms next to and above you. And hallways were really hot as others have commented. Staff was friendly and helpful with resolving issues esp when our airport shuttle didn’t show up
Stayed 7 nights in Dec 2024

8/10 Good

Wenling

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay at Sofia. It is perfect if you're low maintenance and looking for a simple place. We made our own meals in the kitchenette and bought groceries from the nearby Walmart and Mega. The central area is only 15-20 min by foot, and there is also a BiciPlaya station right outside the hotel. You can also catch the Colectivo a block away.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ricardo, Cancún

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Rooms are nice and clean with a modern esthetic. The root top is amazing! I would stay here again!
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, room comfort
I called to asked to drop our bags off early because we had an excursion that day and couldn’t check in until 3pm. We get to the hotel around 11:15am wait around and charge our phone. The front desk person allow us to put our stuff in a secluded area. She never said they didn’t have power because part of the hotel had a little power. We come back from our excursion to find out that it hasn’t been power all day and we got back to the hotel around 7pm that evening. Which if we would have known earlier I could have found us elsewhere to stay. At this point we literally just changed our flight and flew home. Still waiting on my full refund.
Stayed 2 nights in Dec 2024

8/10 Good

Brigette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location & the Staff😊 Great location and felt safe. The only bad thing was the bed, it was so hard!
Stayed 7 nights in Dec 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay. Couldnt ask for more.
Stayed 1 night in Nov 2024

8/10 Good

December

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a great stay here for 6 nights, very clean and comfortable room, central area,.extra thanks to Ed at front desk. Low sound proofing, but we didn't mind as we were not planning on staying in the room all day. excellent value. Anything we needed was known to be available for us during our stay.
Stayed 7 nights in Dec 2024

6/10 Okay

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been better
The hotel was lovely but the shower on the pool deck didn’t work and there was no hot tub which would have been nice or to heat the pool as the weather is cooler this time of year.
Stayed 2 nights in Dec 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it and it was close to everything!
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael, Galveston

Stayed 7 nights in Dec 2024

10/10 Excellent

Richie

Stayed 1 night in Dec 2024

8/10 Good

Michael, Orcutt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
The property it self is ok just to many things went wrong. 1st the hotel new they didnt have power didnt notfiy none of the guest who was arriving before hand or try to accommodate or give some type of refund for the inconvenience. 2 they changed my room moved my stuff without my permission and now missing a pair of shoes. 3 the last nite staying there the room they moved me 2 having problems with the door lock since they moved me now i cant get in my room and i had a flight to catch at 8am. They literally had to take the door apart. So i can get my passport and bags. Im fighting now to get a refund. For my entire stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming! Will go beyond to help with your needs. Definitely another visit if I decide to go back to PDC!
Stayed 4 nights in Dec 2024

4/10 Poor

Lucas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Although this property is in an excellent area, the actual hotel lost its electricity on our second night. We were forced to be in the dark with no Wi-Fi, no air conditioning, and all of our food in the mini fridge spoiled. The staff had no plan to fix or move us into an air-conditioned unit, which there were a few!! The front desk was very complacent, not caring about our comfort at all. We ended up having to leave and they actually encouraged us to go find alternative arrangements to contact our booking provider for a refund.
Stayed 5 nights in Dec 2024

4/10 Poor

Serge

Liked: Cleanliness
Disliked: Staff & service
Bare
The hotel is centrally located and could be a nice stop after a long trip. However the room was totally bare: it had a kitchen without any appliances or china or pots, not even a coffee maker or a tea kettle. The staff was indifferent, fortunately we only stay one night.
Stayed 1 night in Dec 2024

2/10 Terrible

Gabriel Enrique

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff answering in a rude manner and unnecessary atittude
Stayed 2 nights in Dec 2024

2/10 Terrible

Gabriel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Despite booking consistently with Expedia, this stay was tainted by a very bad staff at the hotel. Rude and bad staff response during our entire stay.
Stayed 4 nights in Dec 2024

2/10 Terrible

Daniele

Travelled with partner
Disliked: Amenities
It was awful.. no electricity, no WiFi.
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 6 nights in Dec 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable access to Playa Del Carmen. 3 large grocery stores nearby. Great Peruvian restaurant accross the street and good pizza very close. Rooms were clean. Bed comfort was average. Pool was nice. Laundry machines available for free but laundry room was very hot. Pool table was useless. The top was warped and sagging but not a deal breaker.
Stayed 10 nights in Nov 2024

10/10 Excellent

Jean-Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for almost a whole month and loved everything about this property. Everyone who worked there were always happy and smiling and always helpful. We especially liked Edwardo who we always seemed to laugh with . We did stay in an a room that had an adjoining door and even though we were notified we could switch ..we did not and just an fyi...you can hear EVERYTHING going on in next room ..but we loved our room because we could see part of the ocean and cozumel and listen to spanish music playing from across the street ..Really cant wait to return . Thank you so much .We had a fantastic stay !
Stayed 25 nights in Dec 2024