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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
2 outdoor pools, pool loungers
Exterior
Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout curtains, iron/ironing board
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Playacar Beach
    14 min walk
  • Mayan Ruins of Playacar
    16 min walk
  • Xaman Ha Aviary
    4 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    12 min drive

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Superior Garden, 1 King Bed, Non-Smoking

  • 36.35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Accessible Room, 1 Queen Bed, Non-Smoking

  • 36.35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking | In-room safe, blackout curtains, iron/ironing board

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 36.35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout curtains, iron/ironing board

Superior Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout curtains, iron/ironing board

Deluxe, 2 Queen Beds, Non-Smoking

  • 39.80 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Superior Garden, 2 Queen Beds, Non-Smoking

  • 36.35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout curtains, iron/ironing board

Superior Ocean, 1 King Bed, Non-Smoking

  • 36.35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Garden View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Ocean View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Pool View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Ocean View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Garden View

In-room safe, blackout curtains, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Deluxe With Garden View

In-room safe, blackout curtains, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior With Garden View

In-room safe, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

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Exterior

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Pool
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All-inclusive
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4.1 out of 5, Very good, (1002)
The price is €413
for 1 night
includes taxes & fees
17 Dec - 18 Dec
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About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

Beachfront, with full-service spa
Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. Change of towels is available on request
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Viva Maya by Wyndham, A Trademark All Inclusive Resort's great beach location. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Free WiFi in public areas, free self-parking and 2 outdoor pools are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at La Terraza, one of the property's 5 restaurants and 2 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with facials, deep-tissue massages or body scrubs at the spa
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests have great things to say about the location and the beach
  • Just a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida
  • Airport shuttle service available for a fee
Some rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Viva Maya by Wyndham, A Trademark All Inclusive Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This eco-certified resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

La Terraza – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Hacienda Don Diego – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Portofino – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Miramare – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Viva Café – This restaurant specialises in Fusion cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

All-inclusive room rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino
  • Viva Café

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 415 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 151 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jammie

Liked: Cleanliness, staff & service
Enjoyed my stay with my children. Foods in the buffet did not disappoint. Loved the adult pool. Would definitely recommend and go back.
Stayed 3 nights in Aug 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Amenities
Stayed 4 nights in Aug 2024

10/10 Excellent

Jagoda Maria

Travelled with family
Liked: Staff & service, property conditions & facilities
Resort is very family friendly , lots of entertainment for kids and adults. Beach is beautiful , all staff is friendly and very welcoming . Food is good many options for everyone. I would recommend it to anyone
Stayed 7 nights in Aug 2024

6/10 Okay

Wasim

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
14 of us, half got stomach bug. Also food in restaurant wasn’t good, buffet was better. Still beautiful vacation
Stayed 7 nights in Jul 2024

8/10 Good

Carol

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Halit

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and Quiet friendly stuff beech was great
Stayed 7 nights in Aug 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Friendly staff. Just a little bit comicated to make restaurant reservations. Overall goo
Stayed 2 nights in Aug 2024

10/10 Excellent

Gwenna Cherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The show every evening is amazing!!
Stayed 7 nights in Aug 2024

10/10 Excellent

Zulfia, SAN DIEGO

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
We have been here 4 times. We really enjoyed it. Everything you need is easily accessible on the property. Fun times, beautiful beach, great food, and excellent staff. We will definitely be back
Stayed 10 nights in Jul 2024

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 10 nights in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 5 nights in Jul 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was great except our AC in our room was not working properly. They had someone come to fix it but it still wasn’t gettin cold. They would not accommodate us by letting us have a new room. As hot as it was there, there’s nothing as bad as waking up in the morning thirsty and sweating because you’re hot. That was the most horrible thing on the trip. They should have let us have a new room with working AC. Very disappointed. Other than that it was fine
Stayed 7 nights in Jul 2024

6/10 Okay

ABIGAIL

Travelled with family
Liked: Staff & service, amenities
1st the room was I stayed I didn't feel safe the door was cracked in half and the i was all the way at the end of the hallway! They couldn't replace the door
Stayed 5 nights in Jul 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property is small enough to walk everywhere and it has all the amenities. Not all people follow the no smoking rule and our neighbour was smoking in her room and the smoke was getting into our room. Other than that, no complaints. The food at the buffet is great, the food in the restaurants needs to be better. Very good drinks, not so good coffee, but better cappuccinos. The beach is great with palm trees and hammocks. Some seaweed floating. Great view of the sea. Lots of things to do. Great tours!!! Lots of entertainment for kids and adults. Staff is very friendly. We would come back again.
Stayed 7 nights in Jul 2024

4/10 Poor

Natalya

Travelled with family
Liked: Staff & service
Disliked: Amenities
I recently stayed at Viva Maya by Wyndham, and unfortunately, my experience was quite disappointing. The hotel itself is small and outdated, with rooms that had an unpleasant smell. The buffet menu remained the same every day, and the food quality was mediocre at best. I was also disappointed by the lack of drinking water in the rooms. Unlike other hotels I have visited, this one does not provide bottled water or soft drinks in the room fridge, which was quite inconvenient. Moreover, the seaweed on the beach really dampened the overall experience. While I understand that they cannot control the ocean, maintaining a clean beach is essential, and this was not the case during my stay. Overall, I would not recommend this hotel and I do not plan on returning.
Stayed 7 nights in Jul 2024

6/10 Okay

Gerald, Walnut Creek

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort is quiet and relaxing. It's inside the gated Playacar neighborhood, so we felt safe going off property to explore a bit. My room was directly across from the adult pool which was amazing and my room actually had a private mini pool in the patio. That was amazing.
Stayed 5 nights in Jul 2024

10/10 Excellent

Alexandre, Willowick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort located right on the beach. It's very compact so everything (pool, beach, buffet, restaurants, lobby, etc) can be reached in a minute or two regardless of which building you'll get. We had a week of fantastic time with my wife and our daughter here in July 2024! Thanks Viva Maya!
Stayed 7 nights in Jul 2024

6/10 Okay

Carlos

Travelled with family, Travelled with family and small children
Liked: Amenities
Good place but need to improve customer service. There were some remodeling around and there were always noise.
Stayed 3 nights in Jul 2024

8/10 Good

Ricardo

Travelled with family
Liked: Staff & service, amenities
The property needs to work on rooms climate. Excessive humidity inside rooms make all my family ill. All other areas in the hotel are ok.
Stayed 7 nights in Jul 2024

6/10 Okay

Wilberto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I spent my 5 days fixing toilet water valve. Everyday was going to be fixed but when I returned to the room nothing. Definitely member attention was not a priority. Other than that I would say it was pretty good.
Stayed 5 nights in Jul 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the activities the resort had to offer for the guest
Stayed 6 nights in Jul 2024

2/10 Terrible

Karla

Stayed 6 nights in Jul 2024

6/10 Okay

Janette

Travelled with family
Disliked: Staff & service
Renato from the front desk is rude. If your not a member they treat you differently. On the other hand Antonio from the pool bar area he was awesome good customer service
Stayed 7 nights in Jul 2024

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was great. We enjoy our stay.
Stayed 9 nights in Jul 2024

10/10 Excellent

candelaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean is beautiful
Stayed 2 nights in Jul 2024