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Carlton Plaza Poços de Caldas

3.5 star property
VIP Access

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Photo gallery for Carlton Plaza Poços de Caldas

Front of property
Lounge
Interior entrance
Outdoor pool, pool loungers
Hypo-allergenic bedding, minibar, blackout curtains, soundproofing

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Breakfast included
  • Pool
  • Room service
  • Gym

Explore the area

Map
R. Junqueiras, 601 - Centro, Poços de Caldas, MG, 37701-033
  • Thermas Antonio Carlos
    ‪2 min walk‬
  • Macacos Fountain
    ‪7 min walk‬
  • Walter World Theme Park
    ‪7 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

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View from room

Room (Suite)

  • 37 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 Double Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Hypo-allergenic bedding, minibar, blackout curtains, soundproofing

Deluxe Double or Twin Room

  • 17 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Deluxe Triple Room

Hypo-allergenic bedding, minibar, blackout curtains, soundproofing

Deluxe Triple Room

  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

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About this property

Carlton Plaza Poços de Caldas

Family-friendly hotel with 2 restaurants and free breakfast
Along with 2 restaurants, this hotel has an outdoor pool and a fitness centre. Free full breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a poolside bar and a sauna are on-site.
Carlton Plaza Poços de Caldas offers 120 accommodations with minibars and a hairdryer. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Carlton Plaza Poços de Caldas. During your stay, you're just a quick walk from Thermas Antonio Carlos. Enjoy features like free breakfast and free WiFi in public areas, plus 2 restaurants.
  • Free full breakfast served daily
  • Free WiFi
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Paco das Aguas Shopping Center and Thermas Antonio Carlos
Carlton Plaza Poços de Caldas offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. An arcade/games room, multilingual staff, and complimentary newspapers in the lobby are also featured at the family-friendly Carlton Plaza Poços de Caldas. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Poços de Caldas hotel.

Guests are served a free full breakfast daily from 6:30 AM to 10 AM.
On-site venue – This restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
On-site venue No. 2 – This restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • In-room roll-in shower
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 5 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BRL 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Up to 3 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Carlton Plaza Hotel Pocos de Caldas
Carlton Plaza Hotel
Carlton Plaza Pocos de Caldas
Carlton Plaza Pocos De Caldas
Carlton Plaza Poços de Caldas Hotel
Carlton Plaza Poços de Caldas Poços de Caldas
Carlton Plaza Poços de Caldas Hotel Poços de Caldas

Carlton Plaza Poços de Caldas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 814 reviews
Rating 8 - Good. 248 out of 814 reviews
Rating 6 - Okay. 58 out of 814 reviews
Rating 4 - Poor. 17 out of 814 reviews
Rating 2 - Terrible. 12 out of 814 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Edinan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2024

10/10 Excellent

Cleide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and located in a very walkable neighborhood. The breakfast was excellent!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sonia

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel downtown Poços de Caldas
Nice hotel downtown Poços de Caldas Very comfortable beds . Room is very spacious . The breakfast is really good . So many good stuff . The stuff is very nice and always try to help.
Stayed 4 nights in Aug 2024

6/10 Okay

Flavia

Travelled with family
Liked: Room comfort
Stayed 1 night in May 2024

2/10 Terrible

Luciana

Liked: Cleanliness
Disliked: Staff & service
Don’t like at all
Stayed 4 nights in Sep 2023

2/10 Terrible

Luciana

Stayed 9 nights in Sep 2023

6/10 Okay

alexandre, Stamford

Travelled with partner
Disliked: Cleanliness
Is a great area, but they never did renovations , is old appliances. Is not good clean bathrooms,or bedroom floor , they only change the towels and bad sheets is very clean . The staffs all very nice , but you have to pay to park every day , it’s not included on the hotel , is a expensive hotel but is not worth , they need to do it all the renovations to be fair . I’m very disappointed , compare to the others hotels is cheaper than them and they have better hotels.
Stayed 15 nights in Apr 2022

2/10 Terrible

Flavia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
The hotel was great. The staff very friendly and helpful. There was an excellent free breakfast, and the lunch and dinner buffet were very reasonably priced. The building is a little older, but very well maintained and very clean. Poços de Caldas is a quiet, lovely resort town in the mountains, that grew around the hot springs there.
Stayed 3 nights in Apr 2021

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Hotel
Great location and friendly staff. Breakfast is really good as well.
Stayed 1 night in Nov 2020

8/10 Good

Paulo, Brasília-DF

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As acomodações são boas e bem higienizadas. Bom café da manhã. Ao fazer o check-out me foi cobrado o valor do estacionamento, apesar de constar como uma facilidade do hotel, assim como café da manhã, Wi-Fi e outras que não me foram cobradas. Quando fiz a reserva a informação de cobrança do estacionamento não constava.
Stayed 1 night in Sep 2020

10/10 Excellent

Kirk, Florida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly modern and in the middle of the city. Large parking lot (free) across the street. Many restaurants and retail shopping within 2-3 blocks of the hotel. Parks are nearby too and a full service supermarket across the street. Staff at the front desk were very courteous. Rooms were large and offered good views of the mountains nearby. Shower was great. Free WiFi was fast too. Buffet breakfast in the morning (served from 07:00 to 10:00) had many choices and the staff would make omelettes or eggs for you. I would stay here again
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
the rooms are very poor, the air conditioner is just one unit in one room no nearly enough and very noisy. there are not any drawers to place our clothing, some of the chairs in the room were broken. The breakfast was very unappealing, not up to health codes. No ice on things that are supposed to be kept cold, no cover or protection over the food. Very disappointing and expensive. Very noisy as well.
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2019

6/10 Okay

Luiz F

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pocos Carlton
Everything was smooth in the beautiful city of Pocos
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018

6/10 Okay

Anette, London

Liked: Cleanliness
Fine for a simple stay but no luxuries.
Ok hotel for a basic stay, well located for restaurants and shopping in Poços. Room is comfortable enough even if the hotel in general could do with a refurb. Aircon helped keep the heat at bay, the hairdrier worked well, shower had good pressure and plenty hot water even if it was not the best spray head. I wish there would have been free water or coffee/tea making facilities. Wifi was adequate. The pool didn't make me want to go in. Breakfast was uninspiring, the typical 100 different sweet breads, a couple of varieties of melon and too sugary yoghurt. Go have coffee and breakfast or brunch at Ancora Coffee instead. Panedota Bakery also does good coffee and real bread.
Stayed 4 nights in Oct 2018

8/10 Good

Anette, London

Liked: Cleanliness, staff & service, room comfort
Convenient and comfortable for a business trip
Located on a central but quiet enough street, my room at Carlton Plaza was big and bright, with a nice shower with plenty of hot water and a hairdrier that actually dried my hair! Front desk was pleasant and helpful, laundry service was quick and cheap. Breakfast was not the most inspiring with the typical 50 types of bread you get on a Brazilian Breakfast buffet, but thankfully there are good options nearby. Would stay again!

8/10 Good

Dave, Stroudsburg, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at a great location
This was a business trip and the first time I have stayed at this hotel. Was greeted upon arrival as expected and check-in must have been the fastest I have ever experienced - All I did was show ID and I was given a key! No re-processing of my credit card (they should have that info anyway from the reservation) and no re-possesing of my passport like I have experience in any other foreign hotel int he world. Since I arrived late at night I was VERY thankful for this efficiency. Room was clean, and comfortable. I would have given it a 5 if the work desk was more ample and there were more plugs for my laptop and mob. phone. Food was acceptable: The full complimentary buffet breakfast was great and paid buffet dinner was adequate, but not as spectacular as b'fast. I hope to go there again in the future.

6/10 Okay

Vera

Liked: Staff & service, property conditions & facilities, room comfort
Bonito mas falta muuuiito para 4 estrelas.
O hotel é muito bonito, quarto amplo, confortável, café da manhã farto mas: o café era requentado, dois bolos que peguei, estavam ressecados. O quarto estava limpo mas a roupa de cama não estava lavada(tinha cheiro de corpo). Estava somente passada pois eu sei qd um lençol e principalmente fronha, estao lavados. O atendimento foi muito bom pois as pessoas eram cordiais e prestativas. O estacionamento deixa a desejar, pois não é no hotel, nem é coberto e além de tudo é pago. No dia em que ficamos hospedados, a chuva era torrencial.
Stayed 1 night in Dec 2024

8/10 Good

Manoel Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Já conheço a algum tempo este hotel necessário trocar ou reformar as poltronas da recepção muito ruim pessoas precisam sempre de auxílio para levantar!!!!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Francine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom, os funcionários são muito educados e solícitos. O manobrista traz o carro bem rápido. Na área kids tem máquina de pescar ursinho. Café da manhã também é bom e tem máquina de cappuccino.
Stayed 2 nights in Dec 2024

10/10 Excellent

THIAGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente. Ótima escolha em poços.
Stayed 1 night in Dec 2024

6/10 Okay

Marcelo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024