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Palace Hotel

3.0 star property

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Photo gallery for Palace Hotel

Garden
Reception
Indoor pool, pool loungers
Aerial view
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Spa
  • Room service
  • Pool

Explore the area

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Thermas Antonio Carlos
    ‪4 min walk‬
  • SESC Pocos de Caldas Community Center
    ‪6 min walk‬
  • Walter World Theme Park
    ‪8 min drive‬

Room options

View all photos for Standard Single Room, 2 Single Beds, Garden View

Minibar, desk, bed sheets

Standard Single Room, 2 Single Beds, Garden View

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | Minibar, desk, bed sheets

Deluxe Double Room, 1 Double Bed

  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Minibar, desk, bed sheets

Deluxe Twin Room, Multiple Beds

  • 81 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Twin Room, 1 Double Bed

Minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds | Minibar, desk, bed sheets

Business Studio Suite, Multiple Beds

  • 106 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Quadruple Room, Multiple Beds

Minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds | Minibar, desk, bed sheets

Presidential Studio Suite, Multiple Beds

  • 131 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed, Garden View

Minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 2 Single Beds

Minibar, desk, bed sheets

Standard Single Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Multiple Beds, Garden View

Minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Similar properties

Front of property

Carlton Plaza Poços de Caldas

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (811)
The price is €52
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Carlton Plaza Poços de Caldas

About this property

Palace Hotel

Family-friendly hotel with full-service spa and fitness centre
This hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include a shower and bidets. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include massages.
Our customers tell us that they enjoy the helpful staff at Palace Hotel. During your stay, you're just a quick walk from Palace Casino. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi in some public areas
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages at the spa
  • Amenities include free newspapers in reception, a front desk safe and 4 meeting rooms
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the overall condition of the property and the helpful staff
  • Steps from Palace Casino and Jose A Junqueira Park
Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness centre, spa services, and a complimentary children's club are also featured at the family-friendly Palace Hotel. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Poços de Caldas hotel.

Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 40 per night)
  • Secured, covered valet parking on site (BRL 40 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BRL 40 per night
  • Valet parking fee: BRL 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 302 out of 642 reviews
Rating 8 - Good. 212 out of 642 reviews
Rating 6 - Okay. 82 out of 642 reviews
Rating 4 - Poor. 31 out of 642 reviews
Rating 2 - Terrible. 15 out of 642 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jhoanne

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Katia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel
Love this hotel. i Facilities in much need of repairs due to time.
Stayed 2 nights in Apr 2024

8/10 Good

Bruno Enrico

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Katia

Stayed 8 nights in Apr 2024

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Grand but disappointing hotel
The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

8/10 Good

Christiane, Bradenton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Stayed 1 night in May 2023

8/10 Good

Alana

Travelled with partner
Liked: Staff & service, amenities
The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing
Stayed 1 night in Apr 2023

8/10 Good

Carlos Martins

Liked: Cleanliness, staff & service, property conditions & facilities
Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Stayed 1 night in Mar 2023

6/10 Okay

Estela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
Stayed 1 night in Apr 2022

4/10 Poor

antonio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
Stayed 6 nights in Feb 2022

2/10 Terrible

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away…
This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Stayed 2 nights in Nov 2021

2/10 Terrible

Gabriela

Travelled with family
Disliked: Property conditions & facilities, room comfort
Mal cuidado
Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
I'd highly recommend this property. It's a step back in time. The room was nice, breakfast was good. The location is fantastic. I think they even upgraded our room. We went in May so it was low season. My only complaint was at check out there was some confusion regarding the bill. I'd already paid through Orbitz, but was given a bill. The amount of which was twice what I'd anticipated. I ended up paying half of the bill because I forgot to change the reservation default from 1 to 2 guests. There was obviously some miscommunication somewhere between Orbitz (Expedia) and the hotel. I understand a higher amount than quoted because of the cost of Breakfast for two people. Double the cost is ridiculous.... But if I'd booked correctly it wouldn't have happened. I was left wondering how much was good faith and how much was price gouging? I'm going to give the hotel the benefit of the doubt. I'll stay again. Bottom line is Book correctly, double check your bill and enjoy.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Hermes

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We scheduled our stay at the Palace Hotel for two nights and boy what a disappointment, we are very familiar with the city and also with the hotel since is one of the most recognized landmarks of Pocos De Caldas. We were give a room in the back of the building, facing the roof over the pool. Terrible view, room was outdated, old furniture, no air conditioner, little plastic fans that the cords didn't even reach the outlet, the only mirror available was in the bathroom above the sink, (we felt like we were in a hospital room from the 70's) Rugs on hallway are worn and full of stains. Pool area was okay. Maybe they have better rooms but not the one they gave us. So even before our first night we requested to be moved to their sister property Carlton Plaza and we were very glad we asked, even though we only stayed for 3 hrs I was charged for a full day of parking. Hope they will work on theses issues.
Stayed 2 nights in Jan 2021

2/10 Terrible

Jessica, New York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was confirmed and paid in full. I also contacted Expedia the day prior to my trip and confirmed everything. After a 24hr exhausting trip I arrived to find the hotel closed. No explanations or options were given to me to solve the issue. Unacceptable and unprofessional.
Stayed 7 nights in Aug 2020

8/10 Good

Homero

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware that there was no heat in the rooms . It was super cold outside from 7-8 at night until mid morning as it’s their winter. Need some sort of heat for those cold nights . The temp was 35-45 every night we were there .
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not miss the naturally occurring mineral springs (only available to hotel guests and included with your stay), which have excellent health benefits and high amounts of naturally occuring sulphur. Onsite breakfast is great and has live music on weekends! Best location in the center of Pocos de Caldas, which is a mostly walkable, lively and friendly town.
Stayed 2 nights in Jan 2019

8/10 Good

Kevin, Los Angeles area

Liked: Cleanliness, staff & service
Beautiful, great location. Needs A/C.
This 1920's-era hotel is beautiful. Hardwood doors, old fashioned hardware, great location in the center of the city. Only downside was lack of electrical outlets and no air conditioning, though the door-size shutters lead to a balcony for a breeze.

8/10 Good

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is right in the middle of everything.
The hotel is a great place to stay. The mineral water pool is a relaxing experience.

10/10 Excellent

Silvia Catarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024