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Schloss Hotel & Spa Pontresina

4.0 star property

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Photo gallery for Schloss Hotel & Spa Pontresina

Front of property
View from property
Interior
Front of property – evening/night
Indoor pool, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Gym

Explore the area

Map
Via Maistra 94, Pontresina, GR, 7504
  • Val Roseg
    ‪12 min walk‬
  • Lake St. Moritz
    ‪6 min drive‬
  • Signal Gondola
    ‪8 min drive‬

Room options

View all photos for Room, 2 Bedrooms

Minibar, desk, free cots/infant beds, free WiFi

Room, 2 Bedrooms

  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Quadruple Room

Quadruple Room | Minibar, desk, free cots/infant beds, free WiFi

Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Single Room

Minibar, desk, free cots/infant beds, free WiFi

Single Room

  • 21 sq m
  • Sleeps 1
  • 1 Double Bed

Executive Room, Mountain View

  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room

Minibar, desk, free cots/infant beds, free WiFi

Superior Room

  • 28 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room

Minibar, desk, free cots/infant beds, free WiFi

Standard Double Room

  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

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About this property

Schloss Hotel & Spa Pontresina

Mountain ski retreat with full-service spa and indoor pool
After a day on the slopes, return to Schloss Hotel & Spa Pontresina to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa.
Schloss Hotel & Spa Pontresina offers 140 accommodations with minibars and a hairdryer. This Pontresina hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SCHLOSS SPA has 5 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Schloss Hotel & Spa Pontresina. During your stay, you're just a quick walk from Alp Languard. You'll find features such as free breakfast and free WiFi in public areas, plus a full-service spa.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body scrubs, facials or manicures and pedicures at SCHLOSS SPA
  • Amenities include a front desk safe, a meeting room and multilingual staff
  • On-site recreation includes a gym, a steam room and bicycles to rent
  • Just a 3-minute walk from Alp Languard and 4 minutes on foot from Engadin Valley
  • Dogs welcome for a fee (restrictions apply)
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Conveniences like ski storage, skiing lessons and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. This ski hotel also offers a health club, a steam room and ski passes. For a fee, parking is available.

This 4-star Pontresina hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.
SAVUR – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Languages

English, French, German, German (Sign language), Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CHF 18 per day)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 50; reservation required

Restaurants on site

  • SAVUR

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Free cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 15

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: CHF 18 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 70.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.10 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CHF 18.00 per day
  • Pet fee: CHF 18 per pet, per night
  • Rollaway bed fee: CHF 70.0 per day
  • Hosted evening meal: CHF 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Schloss Wellness
Hotel Schloss Wellness Family
Schloss Hotel Wellness
Schloss Hotel Wellness & Family
Schloss Hotel Wellness & Family Pontresina
Schloss Wellness
Schloss Wellness Family
Schloss Wellness Family Pontresina
Schloss Wellness Hotel
Wellness Schloss
Schloss Hotel Wellness Family Pontresina
Schloss Hotel Wellness Family
Hotel Schloss Pontresina Family
Hotel Schloss Family
Schloss Pontresina Family
Hotel Schloss Pontresina Family Spa

Schloss Hotel & Spa Pontresina Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 124 out of 272 reviews
Rating 8 - Good. 88 out of 272 reviews
Rating 6 - Okay. 38 out of 272 reviews
Rating 4 - Poor. 16 out of 272 reviews
Rating 2 - Terrible. 6 out of 272 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jenan Joseph

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bar is overpriced and very slow service. Amenities are very old, they still use a physical key to enter the room. It is very overpriced for what you get. Spa area is nice and the breakfast is also good
Stayed 2 nights in Feb 2025

8/10 Good

Verena, Binz

Travelled with partner
Liked: Cleanliness, staff & service
Schöner Wellnessbereich und Schwimmbad. Tolles Frühstücksbuffet. Milchkaffees schlechte Qualität. PP in Tiefgarage (18 CHF pro Nacht) und auch PP draussen (gratis) verfügbar. Badzimmer: keine Waschlappen, Ablagemöglichkeit OK, Hotelföhn vorhanden, Shampoo, Duschfit, Seife, Body Lotion. Bademäntel und Slippers auf dem Zimmer. Sehr ringhörig. Tresor vorhanden. Man könnte ab 3 Nächten Skitickets für 47 CHF pro Tag kaufen. Aber nur wenn man für alle Tage einen Skipass nimmt. Freundlicher Staff. Hotel in die Jahre gekommen und verwinkelt. Zufahrt mit Rotlicht.
Stayed 3 nights in Feb 2025

4/10 Poor

Ricardo

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
I had two rooms one for my parents and the other for me, my parents room had a public bathroom smell and we told them and they said they will check it the smell never went away and they did not change the room never!!!! The other room was okay but was noisy all the time!! you could hear the water from the drains in the top rooms like if they were next to you. The curtain blackout had a gap in the middle about 6inches wide every time a car pass at night the room got light up! would not recommend definitely would not be staying there again
Stayed 2 nights in Jan 2025

10/10 Excellent

Bruna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

edisson

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing. I had a great time with my girlfriend. I enjoyed my stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Felipe, Malden

Liked: Cleanliness, property conditions & facilities
We love the hotel
Stayed 1 night in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Seymur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 5 nights in Dec 2024

10/10 Excellent

Toru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm friendly welcome which made our stay extremely pleasurable.
Stayed 1 night in Jul 2024

10/10 Excellent

Sepehr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here for one night but we had a great time. make sure you try out the spa when you visit.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
View from our room was amazing. Interestingly, we were on floor -1 and it seemed like an unwanted stepchild of floors. All the lights in our hallway turned on only when you entered it. The overhead lights, paint and carpet were all old school--real old school. It was a bit of a "Shining" moment each time I stepped into that dark corridor. This is a large, statuesque hotel. It could use some painting and additional care that a formidable building like this needs. But that can only be done in the summer months, so not casting any stones. All things considered, a nice experience and I'm happy to recommend. If your primary destination is St. Moritz, I might suggest staying there. I found the Bus drivers and train personnel to be a completely unhelpful awful lot, and bussing it down to the station and over to St. Moritz sation was a considerable hassle (in my opinion) every day. That aside, the hotel experience was great. I would stay here again if my primary destination wasn't St. Moritz.
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Bad service, nice enough hotel

Extremely slow dinner service whilst being ignored and forgotten about when asking for simple things such as salt/pepper and sauce for dinner. Not very friendly staff. Long wait for check out in the morning with only one person serving at the desk. Lady asked if we had a nice stay, we said so so based on the overall service we’ve received and she said oh ok thank you for letting me know but didn’t do anything about it. Lack of care and lack of overall customer experience. Taxi in to St Mortiz from the hotel was 55CH for less than a 10 min drive. Hotel didn’t warn us and there was a bus directly outside of the hotel which we could have used which was 5CH each. Exactly the same door to door experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicolás, San Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and views
Stayed 4 nights in Feb 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with amazing views and very helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Philipp

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I went there for a wellness weekend. Since it was my birthday, Hotel offered me a free spa treatment, which was a nice gesture. All in all a nice experience in a decent castle-like Hotel.
Stayed 1 night in Feb 2024

8/10 Good

Liam

Stayed 1 night in Feb 2024

8/10 Good

Elisabeta

Stayed 1 night in Feb 2024

8/10 Good

Vladeta, San Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Old world charm, kept in very good condition. Excellent spa with so many options to choose from. Spa requires reservations in advance.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money semi-lux

We stayed for 4 nights and it was such a hidden-gem as an alternative to staying in St Moritz. The buffet breakfast was very nice with a spectacular view and the spa is well-equipped. Make sure u get the discounted ski pass from the hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed the one night but is very close to bus stops and the hotel is clean and lovely. The wellness centre was a great way to spend time in the evening after being out all day. Only issue we ran into was after missing a bus the hotel called a cab for us but after looking at the bus schedule we wanted to cancel the cab but she did not understand the request so we ended up having to take the cab which cost 40 chf (so almost $70 with exchange) for less than a 10 minute ride down the road. Lessons learned avoid taxis at all costs!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

andres

Liked: Staff & service
Stayed 5 nights in Jan 2024

8/10 Good

Jayne

Guest paring all hours could hear everything
Stayed 4 nights in Jan 2024

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large hotel, rooms are spacious, Spa is highlight of the stay. Breakfast has lots of choice including some gluten free options. Views are spectacular and a great easy to use shuttle to take you skiing.
Stayed 2 nights in Jan 2024