2/10 Hirveä
Ariel
Matkusti lemmikkien kanssa, Matkusti perheen kanssa
2.12.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
First off, I tried to cancel one day in advance due to a vet emergency and they didn’t allow me, which is fine, I know there’s a 48 hour policy, but it was sad they wouldn’t give me a break for the ordeal. The rep for Expedia tried to help me get them to cancel and claimed they were on hold for 7 minutes and hung up on. I reached out to the hotel and the front desk person said “ Just to be clear - the Expedia agent agreed to hold because I was with a
guest, but they hung up.” I reached out to Expedia to ask about this and nobody responded.
We ended up making the trip work due to the inability to cancel and I called and spoke to the front desk person. I mentioned we’ll have our dog. The following day someone from the hotel asked if we’d have our dog, which I said yes. Regardless of all of this communication, nobody mentioned the extra dog fee. The front desk person even apologized for not mentioning the fee, and said that the person I spoke to should have mentioned it. I asked for the fee to be removed, as after speaking to two people on the phone, this should have been mentioned, but wasn’t. I reached out in email and they said they couldn’t remove it. I asked to speak to the manager and three days later have yet to hear back.
Also worth to note that the person above us was stomping around after “quiet hours” (which are very clearly spoken about during guest check in) and kept us up all night and early morning.
Overall, I will not return.
Ariel
Yöpyi 1 yön marraskuussa 2024