4/10 Huono
Matthew
Matkusti kumppanin kanssa
21.9.2024
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a pretty bad expeince here at this hotel. It all started when we first arrived. Check in was fine for us because we got lucky. There is only one person working the desk. Felt quite bad for the guy who came 5 mins after us who had to wait 20mins while the only staff memeber at the front was showing me around the property.
Then we got to our room. Looked great...until the a/c....
You are unable to change the ac settings in your room yourself. It runs on a centralized LG system which doesnt let you change anythign without going to the front desk. they try to change the ac as we left for dinner expecting to come back to a room that didnt feel like a concrete sauna with no windows u could open or fans....the ac still wasnt on and it was disgustingly hot. Go back down another front desk guy who took over the last shift tried helping us. He even mentioned this was a known issue in the building....
He tried and we went back to the room waited 20 mins sweating profusely while waitiing for it to turn on. It did not. Went back down and this guy was actually the best employee in my opinion. Super understanding & helpful. He heard us out and tried to get us another room with the ac working. He found one but was downgrade - no kitchenette, smaller bed at the top of a loft room- still hot bad a/c but got a fan. Said would get an email with partial refund, never got an email.
Bar staff was also not very present. This isnt a 4 star hotel. Over priced, understaffed. Avoid it.
Matthew
Yöpyi 2 yötä syyskuussa 2024