Our room was nowhere near ready (no bedspreads, pillows, towels, soap, toilet paper, hair dryer, etc) and when we informed the front desk, we ultimately met the manager who spoke as if we had no cause to request these necessities. (Toilet paper not available...on order?) She must have called the owner when we complained that the tv wasn't working because she changed her tune and moved us to a room that was ready, including the TP. No Wi-Fi either.