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1 Hotel Hanalei Bay

5.0 star property
VIP Access

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Photo gallery for 1 Hotel Hanalei Bay

Suite (Napali) | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers
Creator video - submitted by Pretty Collected
Penthouse (Makana) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Studio Suite, Terrace, Oceanfront | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
5520 Ka Haku Road, Princeville, HI, 96722
  • Place, Hideaways Beach
    ‪2 min walk‬
  • Place, Puupoa Beach
    ‪7 min walk‬
  • Place, Princeville Golf Club Prince Course
    ‪7 min walk‬
  • Airport, Lihue, HI (LIH)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed, Mountain View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(8 reviews)
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, Mountain View

View from room

Room, 1 King Bed, Terrace, Mountain View

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, Oceanfront

Studio Suite, Oceanfront | View from room

Studio Suite, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)
  • 76 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, Terrace, Oceanfront

Studio Suite, Terrace, Oceanfront | View from room

Studio Suite, Terrace, Oceanfront

  • 76 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Queen Beds, Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, Ocean View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Terrace, Ocean View

  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Terrace, Ocean View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Queen Beds, Terrace, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

Room, 2 Queen Beds, Mountain View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Queen Beds, Mountain View

  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Penthouse (Makana)

Penthouse (Makana) | View from room

Penthouse (Makana)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 King Beds

View all photos for Suite (Napali)

Suite (Napali) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite (Napali)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area | 55-inch LCD TV with cable channels, TV, pay films

Suite, 1 Bedroom, Ocean View

  • 111 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Club lounge access, Ocean View

Room, 1 King Bed, Club lounge access, Ocean View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Club lounge access, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Pu'u Poa)

Suite (Pu'u Poa) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite (Pu'u Poa)

  • 167 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Pool View Terrace 2 Queen

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Pool View Terrace 2 Queen

8.0 out of 10
Very good
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Terrace, Poolside

Room, 1 King Bed, Terrace, Poolside | View from room

Room, 1 King Bed, Terrace, Poolside

7.0 out of 10
Good
(2 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

1 Hotel Hanalei Bay

Luxury resort on the beach, with 2 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of 1 Hotel Hanalei Bay's 2 outdoor swimming pools or pampering yourself at the full-service spa.
1 Hotel Hanalei Bay offers 252 air-conditioned accommodations with minibars and espresso makers. A pillow menu is available. 55-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Princeville resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Complimentary bicycles and in-room fitness are featured at the resort. 2 outdoor swimming pools and 3 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at 1 Hotel Hanalei Bay. During your stay, you're just a quick walk from Hideaways Beach. Free WiFi in public areas, 2 outdoor pools and 2 poolside bars are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include a coffee shop, a restaurant, a beach bar and 2 poolside bars
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the 3 hot tubs
  • Treat yourself to hot stone massages, body treatments or manicures and pedicures at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and complimentary bicycles
  • Just a 3-minute drive from Princeville Makai Golf Club and 11 minutes from Princeville Botanical Gardens
  • Dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At 1 Hotel Hanalei Bay, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, a 24-hour fitness centre and a steam room. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. A complete renovation of 1 Hotel Hanalei Bay was completed in February 2023.

This 5-star Princeville resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
On-site venue – Overlooking the ocean, this fine-dining restaurant specialises in Hawaiian cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
On-site venue No. 2 – This bar is located by the pool. Open daily.
Coffee Shop – On-site bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 15-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 55 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 59 for adults and USD 26 for children
  • 2 poolside bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Coffee Shop

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • 24-hour pool access
  • 3 hot tubs
  • Beach club
  • Beach yoga
  • Bicycle storage
  • Bicycle tours
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf
  • Golf carts
  • Kayaking
  • Outdoor pool (guest access)
  • Pilates classes
  • Shopping
  • Steam room
  • Surfing/bodyboarding

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 11 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1985
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - February 2023
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Workout equipment

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 70.04 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 59 for adults and from USD 26 for children
  • Valet parking fee: USD 55.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - GE-163-548-3648-01
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy, plus eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 15-device limit.

Property is also known as

Princeville St. Regis
Regis Resort
St. Regis Princeville
St. Regis Princeville Resort
The St. Regis Princeville Resort
The St Regis Princeville
Princeville Resort
1 Hotel Hanalei Bay Resort
1 Hotel Hanalei Bay Princeville
1 Hotel Hanalei Bay Resort Princeville

1 Hotel Hanalei Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 208 out of 287 reviews
Rating 8 - Good. 40 out of 287 reviews
Rating 6 - Okay. 23 out of 287 reviews
Rating 4 - Poor. 10 out of 287 reviews
Rating 2 - Terrible. 6 out of 287 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miriam B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

MARCELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience. All the small details are very well thought.
Stayed 2 nights in Sep 2025

4/10 Poor

Mridula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service for a 5 star hotel. It took 40 minutes for bellman to get our luggage. No one picks up phone for anything you need. Just not 5 star service that is expected. It’s no four seasons.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Myla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. We love this place
Stayed 5 nights in Aug 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly, Weatogue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent aesthetics, but the staff could be more knowledgeable and onsite reservations booked very quickly, we should have booked before our arrival or they should make special accommodations for guests staying at the hotel. The layout of the hotel was a bit odd and confusing, getting to the beach was a little challenging, but overall beautiful hotel and excellent location on Kauai. Would stay again.
Stayed 3 nights in Aug 2025

2/10 Terrible

anahid

Stayed 4 nights in Aug 2025

10/10 Excellent

Garnik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 3 nights in May 2025

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Upscale
Stayed 4 nights in Aug 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

The hotel was absolutely stunning inside and out. The views were incredible and the staff was amazing! Every detail felt thoughtfully considered, making it an excellent place to stay. The only feedback I have is regarding dining. It would be nice to have more casual options onsite, especially during the week, without always needing a reservation at the two dinner restaurant options. Another suggestion would be to include certain water activities, like paddle boards, in the stay. For the price point, I was surprised these weren’t offered, especially since I’ve stayed at less luxurious hotels that included them as part of the experience. Aside from that, I have nothing negative to say. We had a wonderful time and will definitely be coming back (budget permitting 😉).
Stayed 5 nights in Aug 2025

8/10 Good

Jennifer, Los Osos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably best spot on the island to stay. If you have the funds
Stayed 1 night in Aug 2025

6/10 Okay

carol

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

5-star branding, 4-star execution

My wife and I stayed at this hotel for about a week and while we were impressed by the spa/gym, our room, and hotel appearance, lots of basic aspects were lacking from our “5 star” experience. For reference, my wife has worked in the hospitality industry for years and we are writing this out of an opportunity for improvement and honesty, not to chastise the hotel. To start, we were offered valet parking under the presence of it being “complimentary” when in reality it was a daily charge we knew nothing about until our itemized check-out receipt. It was on us to ask, but when it’s branded as “complimentary” we felt confident assuming it was included in our cost. Second, while the hotel offers beautiful interior design that integrates the in and outdoors, we saw a large cockroach crawling the banister from the gym back to the elevators. We felt that was a bit too much to accept for a hotel of this caliber. Third, the service was okay, smiles were given in the hall and when a question was asked they answered in a polite tone, but again for a hotel looking to be “luxury” a certain amount of going-the-extra-mile and anticipation of needs is expected. Finally and the area with the most amount of opportunity was the food. There was a lack of options except for the breakfast brunch, and there was not a meal that we had at the hotel that outshined the meals we’d gotten from food trucks all around the island. When we ordered room service, it arrived with a smile but it was cold.
Stayed 5 nights in Aug 2025

6/10 Okay

Jennifer Sheila

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive for what you actually get. Only valet parking. Must may for every little thing…not good a good place for families unless you are extremely wealthy.
Stayed 3 nights in Jul 2025

10/10 Excellent

Matthew S, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2025

10/10 Excellent

Bryan, Las Vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Best experience your gonna find in Hawaii I think ..
Stayed 5 nights in Jul 2025

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Beauty and tranquility everywhere. Easy to navigate, quiet and comfortable, even with kids around. Beds were so clean and comfy. Food was fresh, local and delicious very much worth the cost. Would love to visit again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Raegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning. The main view after lobby will take your breath away. Rooms and all spaces so well done. Kauai is special ad
Stayed 4 nights in Jul 2025

8/10 Good

Robert, Laguna Niguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this property, a number of times over the years in a numberof iterations of the hotel, and came there to celebrate our 10th anniversary and commemorate where I proposed to my wife. Unfortunately, this was the worst version of the hotel in terms of service. Most of staff new and had no idea of what one should receive at top dollar resort. it seemed like all they wanted was as much money as they could extract from us and the words gracious or attentive seldom came to mind during our stay. Still it's simply a beautiful location and a very nice hotel, but not a good value at all! Had we not had an attachment there we never would have stayed there. I have no intention ever to stay at a 1 hotel again. Keeping it very real. at all. If we hneve
Stayed 2 nights in Jul 2025