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Hotel Casa Real

3.5 star property
VIP Access

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Photo gallery for Hotel Casa Real

Royal Double Room | Premium bedding, down duvets, minibar, desk
Signature Room | Premium bedding, down duvets, minibar, desk
Point of interest
Royal Double Room | Premium bedding, down duvets, minibar, desk
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
603 Calle 14 Ote Santiago Xicotenco, San Andrés Cholula, Pue., 72810
  • University of the Americas Puebla
    ‪1 min walk‬
  • Great Pyramid of Cholula
    ‪18 min walk‬
  • Angelopolis Commercial Center
    ‪10 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Royal Double Room

Royal Double Room | Premium bedding, down duvets, minibar, desk

Royal Double Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Double Room Single Use, 1 King Bed

Comfort Double Room Single Use, 1 King Bed | Premium bedding, down duvets, minibar, desk

Comfort Double Room Single Use, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room

Premium bedding, down duvets, minibar, desk

Basic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds, Balcony

Classic Double Room, 2 Double Beds, Balcony | Premium bedding, down duvets, minibar, desk

Classic Double Room, 2 Double Beds, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room

Signature Room | Premium bedding, down duvets, minibar, desk

Signature Room

  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down duvets, minibar, desk

Superior Double Room

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Casa Real

Hotel with a 24-hour front desk, near Great Pyramid of Cholula
A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a garden and a fireplace at reception are on-site.
Hotel Casa Real offers 32 accommodations with minibars and complimentary bottles of water. This accommodation is furnished with desks and desk chairs. Beds feature down duvets and premium bedding. This San Andrés Cholula hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
During your stay at Hotel Casa Real , you're just a quick walk from University of the Americas Puebla. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served weekdays for a fee
  • Services include a concierge, a porter and luggage storage
  • Just a 4-minute drive from Great Pyramid of Cholula and 6 minutes from Explanada Shopping Center
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Hotel Casa Real also features multilingual staff, a garden, and concierge services.

This 3.5-star San Andrés Cholula hotel is smoke free.

For a fee, guests can enjoy a continental breakfast on weekdays from 8:00 AM and 1:00 PM.
Hotel Casa Real has a restaurant on site.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday continental breakfast available 8:00 AM to 1:00 PM for a fee: MXN 190 for adults and MXN 120 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 250

Things to do

  • Bicycle storage

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (109 centimetre high)
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per pet, per night, plus a deposit of MXN 250 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 190 for adults and from MXN 120 for children
  • Pet deposit: MXN 250 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Hosted evening meal: MXN 250

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include outdoor lighting
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 32

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Casa Real Hotel
Hotel Casa Real San Andrés Cholula
Hotel Casa Real Hotel San Andrés Cholula

Hotel Casa Real Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 109 reviews
Rating 8 - Good. 31 out of 109 reviews
Rating 6 - Okay. 5 out of 109 reviews
Rating 4 - Poor. 1 out of 109 reviews
Rating 2 - Terrible. 5 out of 109 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ivan

Very noise, the walls are paper thin you can hear everything. The room I stayed in faced the dinning hall so it was very noisy and you could hear everyone checking in and walking in and out. They were doing renovations on top of that. I had to check out that very same day.
Stayed 1 night in Oct 2024

6/10 Okay

Rosalba

Travelled with family
I was average Cleanliness
Stayed 8 nights in Aug 2024

10/10 Excellent

HECTOR

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente value, nice place, very nice with pets. Nothing bad to say at all
Stayed 1 night in Jul 2024

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and cozy, the room was great! But the only thing I didn't like was that the room service ended too early.
Stayed 1 night in Jul 2024

10/10 Excellent

Infusion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing you it did not have air conditioning but the weather was good so this was not an issue.
Stayed 1 night in Jul 2024

10/10 Excellent

Manishi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was excellent but no fans or air-conditioning.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lesly

Stayed 1 night in Dec 2023

8/10 Good

Max

Stayed 1 night in Dec 2023

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I enjoyed this stay very much
Stayed 3 nights in Oct 2023

2/10 Terrible

Daniel, West Valley City

Travelled with family
This was the worst night of my life, we got a room thay was not cleaned after the last people used it. We had to wait til the cleaned and glad we did because they were literally just making the bed instead of changinf the sheets, there is no air conditioning. The street is extremely noisy, music does not stop until 4 a.m. its like music on top of music, our room just shook and vibrated most of the night, horrible experience. Never again!
Stayed 1 night in Sep 2023

8/10 Good

Elizabeth

Stayed 1 night in Aug 2023

10/10 Excellent

CLAUDIA

Business traveller
Liked: Cleanliness, staff & service
The time that it takes register in th platform
Stayed 3 nights in Jun 2023

10/10 Excellent

bruno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

KARLA MARIBEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricia

Muy bueno
Stayed 1 night in Nov 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es muy conveniente, caminando llegas al centro, todo muy limpio y el personal amable
Stayed 1 night in Nov 2024

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en la calle de antros de Cholula
El hotel está situado en la calle de más antros de Cholula, frente a la UDLAP. En la noche hay bastante ruido que viene de la calle y de los antros. Con suerte te toca una habitación que dé hacia el interior, pero entonces no hay vista hacia ningún lugar, sino hacia el restaurante. Es una buena opción para salir del paso
Stayed 2 nights in Nov 2024

8/10 Good

Arnulfo Flores

Travelled with partner
Liked: Cleanliness, amenities
Bonito y limpio
Stayed 1 night in Jul 2024

10/10 Excellent

Sandy Berenice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toda mi estancia agradable. Todo el personal muy amable. Solo como observación, las habitaciones deberían tener una cafetera.
Stayed 3 nights in Nov 2024

10/10 Excellent

Irasema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 4 nights in Nov 2024

8/10 Good

R A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay nearby UDLAP, shops and restaurants!
Stayed 3 nights in Oct 2024

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Es una buena opción en el área
Stayed 1 night in Oct 2024

8/10 Good

Gustavo

Stayed 1 night in Oct 2024

10/10 Excellent

Jorge Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó la decoración, limpieza y amabilidad del personal. A perte de la cercanía a la zona turística.
Stayed 2 nights in Oct 2024

10/10 Excellent

lucia cristela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024