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Grand Residences Riviera Cancún All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Residences Riviera Cancún All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Exterior
View from property
On the beach, white sand, sun-loungers, beach umbrellas
Microwave, espresso maker

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

Map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Ojo de Agua Beach
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite King Bed

Junior Suite King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite King Bed

  • 48 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Elite Suite

Premium bedding, minibar, in-room safe, desk

Elite Suite

  • 132 sq m
  • Beach view
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 2 Bedrooms

  • 223 sq m
  • Resort view
  • Sleeps 8
  • 2 King Beds and 4 Single Murphy Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms

  • 281 sq m
  • Resort view
  • Sleeps 10
  • 2 King Beds, 4 Single Murphy Beds and 2 Double Beds

View all photos for Master Suite

Premium bedding, minibar, in-room safe, desk

Master Suite

  • 132 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Room

Room | Premium bedding, minibar, in-room safe, desk

Room

  • 48 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Family Suite, 2 Bedrooms, Beach View

47-inch plasma TV with cable channels, TV, DVD player

Family Suite, 2 Bedrooms, Beach View

  • 223 sq m
  • Beach view
  • Sleeps 8
  • 2 King Beds, 3 Single Murphy Beds and 1 Double Bed

View all photos for Suite, 1 Bedroom, Private Pool

Suite, 1 Bedroom, Private Pool | Terrace/patio

Suite, 1 Bedroom, Private Pool

  • 291 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Murphy Beds

View all photos for Junior Suite with Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite with Jacuzzi

  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Beach View

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms, Beach View

  • 281 sq m
  • Beach view
  • Sleeps 10
  • 2 King Beds, 3 Single Murphy Beds and 3 Double Beds

Similar properties

View from room

Excellence Riviera Cancun - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.7 out of 5, Exceptional, (1621)
The price is €542
for 1 room
includes taxes & fees
20 Apr - 21 Apr
Excellence Riviera Cancun - Adults Only All Inclusive

About this property

Grand Residences Riviera Cancún All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Residences Riviera Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Grand Residences Riviera Cancún All Inclusive offers 144 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 47-inch plasma televisions come with cable channels and DVD players. Microwaves, espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of Grand Residences Riviera Cancún All Inclusive's great beach location. During your stay, you'll be within walking distance of Arrecife de Puerto Morelos National Park. Features include free WiFi in public areas, free valet parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with a beachfront location at El Faro Grill, one of the property's 3 restaurants and 3 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, facials or hot stone massages at the spa
  • Services include babysitting, a free children's club and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and a playground
  • Guests have great things to say about the beach and the clean guestrooms
  • Just a 4-minute drive from Puerto Morelos Town Square and 13 minutes from Puerto Morelos Beach
  • Free airport shuttle service
Grand Residences Riviera Cancún All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Residences Riviera Cancún All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto Morelos hotel.

El Faro Grill – This beachfront restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Lobby Cafe and Bar – This lobby lounge overlooks the garden. Open daily.
Heaven Beach Bar – This beach bar specialises in international cuisine and only serves lunch. Open daily.
Pool Bar – This bar is located by the pool. Open daily.
Flor de Canela – This restaurant specialises in Mexican cuisine.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,507 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Residences Riviera Cancún All Inclusive offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests staying through a Saturday night may be required to move rooms with hotel assistance.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Grand Residences Riviera Cancún All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 798 out of 1003 reviews
Rating 8 - Good. 114 out of 1003 reviews
Rating 6 - Okay. 47 out of 1003 reviews
Rating 4 - Poor. 22 out of 1003 reviews
Rating 2 - Terrible. 22 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

rima

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jan 2025

10/10 Excellent

Anthony, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort and the master suit was amazing. All of the staff that we interacted with were very friendly and super accommodating. The food was really good but typically for an all inclusive, nothing that stood out. The resort got very quiet and night, 9pm. I believe the lobby bar closed at 10:30pm. Some may like this although I would prefer just a little more action past 10pm. This is a wonderful resort for families. Huge thank you to the Karaoke and pool entertainers, they made the trip extra special.
Stayed 3 nights in Dec 2024

8/10 Good

keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was better than expected, from the transportation to and from the airport. The concierge was there for. our needs. The pools and beach were just what we wanted. Our junior suite was very roomy for us. The whole staff was very attentive to our needs. This was our first time at the resort we will be back again.
Stayed 6 nights in Dec 2024

10/10 Excellent

suchisubhra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Everything was perfect.
Stayed 5 nights in Dec 2024

10/10 Excellent

Seyedeh Sareh Majidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

TATIANA

Stayed 5 nights in Dec 2024

8/10 Good

Charles king Cheong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not really convenient to go out to buy from grocery stores. The store inside is very small. The customer service is excellent and cleanliness as well. The place is quiet near the beach and less crowded.
Stayed 5 nights in Dec 2024

6/10 Okay

Song

Travelled with family
Liked: Cleanliness
This "luxury " resort experience would have been much much better if it weren't for the persistent timeshare marketing push as soon as you entered the hotel. This is a second all inclusive vacation experience we have had in Cancun and I guess it is common. Big fault was mine for not setting a better expectations at an all-inclusive place. Luxury or not, their goal and push is the same. Tips from more experienced travelers say just be firm and say NO. Beware of all the perks promised with the presentation. The excursions with the nearly half price discount were still more expensive than what I could have book on my own for the same tour with the same company. There are two (?) Indoor restaurants- one a dedicated Mexican, only available for dinner, and the other one an "international" one that is open for three meals, with a rotating menu during dinner with different "themes". Mexican food was great. International restaurant dishes were a hit and miss, both from the buffet and the menu. Ordering from the menu takes time. Most seafood dishes were excellent. Many reviews talk about great services here. Yes they were very friendly and working all the time keeping everywhere clean and nice. Book room service breakfast earlier than needed. Front desk will say they will do something and won't (message to concierge or fumigating for mosquitoes). Housekeeping didn't refill soaps and amenities. My partner was briefly locked out in the balcony. Faulty lock.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kai, Pomona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the location is not in a very popular hotel area, I am very satisfied with all the services. All the details are perfect, including a refrigerator full of drinks and snacks, 24-hour room service, which are very friendly to families with children. The large swimming pool, water bar and white sandy beach also meet our needs. All services are very respectful and considerate. If you plan to go to Xplor and Xcaret Park, the location of the hotel can save you half the journey and time. I strongly recommend this hotel to families who are going to Cancun for the first time.
Stayed 4 nights in Dec 2024

10/10 Excellent

JUAN

Stayed 3 nights in Dec 2024

8/10 Good

Zigang

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities of the hotel are very good, all kinds of services are very good, the variety of food is not rich, the cooking is not very good
Stayed 6 nights in Dec 2024

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was my 10 th trip to this hotel. Very clean, very good service. There was a small incident at check in but manager Elena solved this problem very quickly. We were very thankful to her for taking care of us. It’s only one problem that we didn’t like was lunch option. The same every day. They should provide for lunch time salad bar that used to be there before. Food option become worse than it was a few years ago. Everything else was very good . Thanks
Stayed 3 nights in Dec 2024

10/10 Excellent

Shuang

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and quiet resort
Stayed 7 nights in Dec 2024

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand residences resort is very welcoming and friendly. Excellent food, accommodations, entertainment and services keep us coming back every year.
Stayed 6 nights in Dec 2024

10/10 Excellent

Karl, Redwood City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Residences was amazing! We went with our kids ages 8-12 and were thoroughly happy with so many areas. First, the private transport was impeccable and perfectly executed with friendly staff, cold cloths and water as well as timely pick ups. Check in was seamless and we were greeted with beverages for all. Our room exceeded expectations and photos! The private pool and hot tub as well as large outdoor entertaining area was awesome! Room service was timely and offered a wide variety of foods. The restaurants were delicious - the kids particularly enjoyed the buffet breakfast. Customer service was above and beyond typical resorts! Highly recommend!
Stayed 6 nights in Dec 2024

10/10 Excellent

Kimberly, AMHERSTBURG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing relaxing stay. Treated like we were royalty. The only downfall is since could be or not all inclusive signing bills all the time was a pain as an all inclusive party.
Stayed 5 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Emir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff. Location gives you some peace and quite on the beach.
Stayed 4 nights in Dec 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Dec 2024

10/10 Excellent

Kalisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place over all
Stayed 3 nights in Dec 2024

10/10 Excellent

Sabra

Stayed 4 nights in Nov 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, food as well!
Stayed 6 nights in Dec 2024

10/10 Excellent

Chang, Ardsley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best place on earth. Loves every minute sent their. Must try with your family. Private pool was the best part
Stayed 4 nights in Aug 2024

10/10 Excellent

Gayle Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well maintained safe property and the staff go above and beyond!
Stayed 7 nights in Nov 2024