2/10 Hirveä
Tom S.
17.10.2024
Huonoa: Siisteys
Stay Away from this Property and from Castways Property Management.
BAD EXPERIENCE AT SONORAN SPA AND WITH CASTAWAYS.
Just completed a 4 day stay at the Sonoran Spa in this unit. Let’s just say it was a terrible experience. When we arrived, we immediately realized that the refrigerator wasn’t working and we had brought quite a bit of food that needed a fridge. We notify the staff at the resort and they replaced the fridge with one that was rusted and didn’t work either. Also, there was a lot of rust in the microwave, the oven kept making a beeping noise that was impossible to turn off, there was a missing remote that made it impossible for one of the TVs to work, a non-working iron and not enough towels for all of us. The resort staff said they would send up technicians to resolve the multiple issues, but they never showed up after replacing the first fridge. So they straight up lied to us repeatedly.
The main issue was the fridge and that was never resolved. We reached out multiple times also to Castaways, the property management group for this particular condo about all the issues. They took our calls and promised to call us back multiple times, but never did. 
For the amount of money we spent on this condo, I have to admit it was a pretty terrible experience. My wife and kids love coming to Rocky Point but I’m of the mindset that it’s very overpriced and really not that good. We’ll never rent anything from Castaways again as they are a joke.
Tom S.
Yöpyi 4 yötä lokakuussa 2024