4/10 Poor
ricardo
29 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is extremely outdated. The pool had missing tiles and the entrance of the pool was slippery probably due to Algae growing on the surface (extremely dangerous & potential hazard for a fall).
The room bed bases are broken, the corner of the bed cut out legs on several occasions. The windows in the bathroom were old and cracked (the window had silver reflective stickers placed over them to conceal the old mirrors. The sink in the bathroom had all black stains when we arrived and was conveniently covered with a bath towel to hide the stains by staff.
The toilet in the bathroom clogged up every time we used it.
Last but not least the Food!! Where do I begin…
Ordering food was a nightmare, every time we sat down there were no staff to provide us with a menu or any service. I had to go up to the bar
Several times. Secondly, the staff need much more training in customer service & English.
Thirdly, the food took over an hour to come out and I had to constantly walk over to them to check how long the food would take (every single time).
Buffet breakfast was good. This resort could be so much better if management invested resources to fix the whole resort (including staff training/ customer service).
ricardo
Stayed 2 nights in Jan 2025
