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Buenaventura Grand Hotel & Great Moments - All Inclusive

4.0 star property

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Photo gallery for Buenaventura Grand Hotel & Great Moments - All Inclusive

Sun deck
Couples treatment room(s), hot tub, body treatments, hydrotherapy
Snack bar
Deluxe Ocean View Two Double Beds | Down duvets, minibar, in-room safe, blackout curtains
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Spa
  • 24/7 front desk

Explore the area

Map
Avenida Mexico 1301, Puerto Vallarta, JAL, 48350
  • Camarones Beach
    ‪2 min walk‬
  • Uno
    ‪7 min walk‬
  • Malecon
    ‪12 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪21 min drive‬

Room options

View all photos for Honeymoon Suite

Honeymoon Suite | View from room

Honeymoon Suite

  • Ocean view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Two Double Beds

Deluxe Ocean View Two Double Beds | Down duvets, minibar, in-room safe, blackout curtains

Deluxe Ocean View Two Double Beds

  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King Bed

Deluxe Ocean View King Bed | Down duvets, minibar, in-room safe, blackout curtains

Deluxe Ocean View King Bed

  • Ocean view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Two Double Beds

Down duvets, minibar, in-room safe, blackout curtains

Deluxe Two Double Beds

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Bed

Deluxe King Bed | Down duvets, minibar, in-room safe, blackout curtains

Deluxe King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room Deluxe With Sea View

Down duvets, minibar, in-room safe, blackout curtains

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Luxury

Down duvets, minibar, in-room safe, blackout curtains

Room Luxury

  • Sleeps 2
  • 1 King Bed

Room Deluxe With Side Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, blackout curtains

Room Deluxe

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Down duvets, minibar, in-room safe, blackout curtains

Room Standard

  • Sleeps 2
  • 1 King Bed

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About this property

Buenaventura Grand Hotel & Great Moments - All Inclusive

On beach with 2 outdoor pools, near Teatro Vallarta
Catch some rays at the beach or spend the day relaxing at Buenaventura Grand Hotel & Great Moments - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Buenaventura Grand Hotel & Great Moments - All Inclusive offers 231 accommodations with minibars and a safe. Beds feature down duvets. 32-inch LED televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Puerto Vallarta property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Buenaventura Grand Hotel & Great Moments - All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Camarones Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with ocean views at Frutas y Flores, one of the property's 3 restaurants and 3 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to aromatherapy, facials or manicures and pedicures at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym and a playground
  • Guests have great things to say about the location and the helpful staff
  • Steps from Camarones Beach and 5 minutes on foot from Teatro Vallarta
Buenaventura Grand Hotel & Great Moments - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Buenaventura Grand Hotel & Great Moments - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 3 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this property measures 108 square feet (10 square metres) and includes conference space. A terrace, a complimentary children's club, and an arcade/games room are also featured at Buenaventura Grand Hotel & Great Moments - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Colonial Puerto Vallarta property.

Frutas y Flores – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Sunset / Beach Club – This beachfront restaurant serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Corazón Contento – This restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
La Cabaña – This bar is located on the beach. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Football
Volleyball

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Free self parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Corazón Contento
  • Frutas y Flores
  • La Cabaña
  • Sunset / Beach Club

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 108 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Built in 1982
  • Colonial architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Buenaventura Grand Hotel & Great Moments - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Buenaventura
Buenaventura All Inclusive
Buenaventura Grand
Buenaventura Grand Hotel
Buenaventura Grand Hotel All Inclusive
Buenaventura Grand Hotel All Inclusive Puerto Vallarta
Buenaventura Grand Puerto Vallarta
Buenaventura Hotel
Hotel Buenaventura
Buenaventura Hotel Puerto Vallarta
Buenaventura Puerto Vallarta
Buenaventura Grand Hotel Puerto Vallarta
Buenaventura Beach Hotel Puerto Vallarta
Buenaventura Grand Hotel Great Moments All Inclusive
Buenaventura Grand Great Moments Puerto Vallarta
Buenaventura Grand Great Moments
Buenaventura Grand Hotel Spa All Inclusive
Buenaventura Grand Great Moments All Inclusive Puerto Vallarta
Buenaventura Grand Great Moments All Inclusive

Buenaventura Grand Hotel & Great Moments - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 518 out of 1131 reviews
Rating 8 - Good. 308 out of 1131 reviews
Rating 6 - Okay. 179 out of 1131 reviews
Rating 4 - Poor. 74 out of 1131 reviews
Rating 2 - Terrible. 52 out of 1131 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach had a lot of rocks hard o the feet to go in to the water
Stayed 6 nights in Jan 2025

8/10 Good

Mervin

Liked: Cleanliness, staff & service, property conditions & facilities
A great,clean place to stay.
Stayed 10 nights in Jan 2025

10/10 Excellent

Erika Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is so nice, and the food was great! Plenty of places within walking distance. Never had to wait for taxis if leaving the resort. Rooms were clean and resort as a whole, is beautiful. I would recommend staying here and I will definitely go back, if given the chance!
Stayed 7 nights in Jan 2025

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

6/10 Okay

James Michael

Stayed 7 nights in Jan 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff works very well to keep the whole place running. It was fun to see everyone happily working toegether.
Stayed 7 nights in Jan 2025

10/10 Excellent

stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Martha

Liked: Staff & service, property conditions & facilities
The staff service was excellent. Food very good.
Stayed 6 nights in Jan 2025

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has completed alot of renovations and isn't as tired looking as in the past. They need to add more activities for the families. As they are catering to families they need to add kid activities
Stayed 14 nights in Jan 2025

10/10 Excellent

Olena

Liked: Cleanliness
Stayed 7 nights in Jan 2025

8/10 Good

Penny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was great the hotel and area was clean and safe. The only thing that was an issue was we only had the beach restaurant and the buffet as choices. The beach restaurant was great. Staff were great. Found the buffet to have a lot of hot food that was cold and some of the labels for the food was not correct. This was an issue as food allergies were present in my party. one other thing we stayed there for 14 days but because we booked through expedia we were not allowed to stay an extra three hours till we caught our plan. we asked and they indicated it would cost us 150 pesos each per hour. After two weeks it seemed a little trivial. Thanks
Stayed 14 nights in Jan 2025

6/10 Okay

Rosa Maria, Salinas

Travelled with family
Liked: Cleanliness, staff & service
I booked this vacation for my elderly parents like I have done numerous times in the past. My parents have stayed at this property at least 4 times. Upon check in, front desk staff refused to upgrade my parents to an orange wristband. The orange wristband would have allowed them to have access to the Sky Bar. I was told there was no record of their previous stays due to booking on Expedia and not directly with the hotel. The resort staff is otherwise very friendly and professional
Stayed 4 nights in Jan 2025

8/10 Good

Deborah

Stayed 4 nights in Jan 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

4/10 Poor

Bryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had cockroaches in our room on the first floor. They did not have a room available to move us into that night (this was on night 3 of our 7 night stay) when asked about a refund for the nights of sleeping with the roaches was not given anything other than an apology. Was even told that they may not move use since we didn’t allow them to clean our just cleaned room at 11:30 at night. We had been out on the Malecón all day and didn’t return until 11:30. Was told that since we didn’t have proof of the roach infestation they would move us. Well luckily my wife took pictures of the roaches hanging out on the wall and with our toothbrushes in the bathroom. Showed them the pics and then they were no longer worried about proof since they now had it. I think they assumed the roaches scurried away, but these guys were on vacation chilling just like us. This is our tenth or so time at this resort, won’t return due to the cockroach issue and poor customer service. Will likely be disputing some of the charges. We paid way too much money to sleep in a cockroach infested room. The staff at all of the bar and restaurants were great.
Stayed 7 nights in Jan 2025

10/10 Excellent

Robert

Stayed 3 nights in Dec 2024

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this resort had one major flaw. The chairs on the beach were broken and dangerous. I was hit in the head twice while sitting in these chairs and I wasn’t the only one. The chairs are broken, so when you sit, the back of the chair flies forward and the medal bar hits the person’s head. Hard enough to leave a lump. It really hurt.
Stayed 7 nights in Jan 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
🇲🇽
Stayed 2 nights in Jan 2025

6/10 Okay

Serena

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Average
Stayed 7 nights in Jan 2025

10/10 Excellent

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

8/10 Good

Kirsten, Bozeman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is small but excellent. No smelly stuff and very clean facilities. Pool bars are great. Food is edible but not anything to look forward to. Staff are friendly and kind and happy to help.
Stayed 4 nights in Jan 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and frendly atmosphere
Stayed 14 nights in Jan 2025

6/10 Okay

Octavian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was pretty good! The only downside was booking an ocean view and the view from our balcony was completely blocked by palm trees. Could even see the pool let alone the ocean. We also booked a spa appointment and it was for our 10 year wedding anniversary. We got to the spa and they didn’t have the reservation. We spoke to the management team of the hotel and they couldn’t do anything. No offer of anything to make the situation right. Other than that the experience was pretty good!
Stayed 6 nights in Jan 2025

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness, staff & service
We found the quality of meals disappointing. The breakfast was pretty good, but other meals were not very good. We ended up eating out rather than dining in the hotel. The hotel location and pool area is good, no complaints on the room. Did not appreciate the selling up of services as part of the check in process. Fine to offer it, but no hard sell when all you want is your room key. Also, the inflexibility on a late check out without purchasing an upgrade, was also disappointing. Next time will likely look elsewhere.
Stayed 4 nights in Jan 2025