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Fiesta Americana Puerto Vallarta All Inclusive & Spa

4.0 star property
VIP Access

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Photo gallery for Fiesta Americana Puerto Vallarta All Inclusive & Spa

Outdoor pool, pool cabanas (surcharge), pool umbrellas
7 restaurants, breakfast, lunch, dinner served; Mexican cuisine
View from property
Sports facility
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Breakfast included
  • All-inclusive
  • Pet-friendly
  • Bar
  • Pool

Explore the area

Map
Av. Francisco Medina Ascencio km 2.5, Puerto Vallarta, JAL, 48333
  • La Isla
    ‪6 min walk‬
  • Hotel Zone Beach
    ‪9 min walk‬
  • Puerto Mágico
    ‪19 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Family Room, 2 Double Beds, Non Smoking

View from room

Family Room, 2 Double Beds, Non Smoking

  • 41 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Fiesta Club Penthouse, 2 Double

Fiesta Club Penthouse, 2 Double | Minibar, in-room safe, desk, blackout curtains

Fiesta Club Penthouse, 2 Double

  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking (Fiesta)

Club Room, 2 Double Beds, Non Smoking (Fiesta) | Nightclub

Club Room, 2 Double Beds, Non Smoking (Fiesta)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fiesta Club Penthouse, 1 King

Minibar, in-room safe, desk, blackout curtains

Fiesta Club Penthouse, 1 King

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View | Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite

Honeymoon Suite | Minibar, in-room safe, desk, blackout curtains

Honeymoon Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View | Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

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The price is €514
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About this property

Fiesta Americana Puerto Vallarta All Inclusive & Spa

Family fun on the beach, with outdoor pool, near Cruise Ship Terminal
Catch some rays at the beach or spend the day relaxing at Fiesta Americana Puerto Vallarta All Inclusive & Spa's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Fiesta Americana Puerto Vallarta All Inclusive & Spa offers 291 accommodations with minibars and a safe. Rooms open to balconies. 42-inch Smart televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Nakawe Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Our customers tell us that they can't get enough of the helpful staff at Fiesta Americana Puerto Vallarta All Inclusive & Spa. During your stay, you're just a quick walk from Playa Flamingos. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine at El Mexicano, one of the property's 7 restaurants and 4 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body wraps, manicures and pedicures or body scrubs at Nakawe Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a playground and fitness classes
  • Guests have great things to say about the location and the helpful staff
  • Just a 1-minute drive from Bay of Banderas and a few minutes from Cruise Ship Terminal
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Fiesta Americana Puerto Vallarta All Inclusive & Spa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fiesta Americana Puerto Vallarta All Inclusive & Spa such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a fitness centre and a garden. Self parking is free.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM.
El Mexicano – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner.
Rosato – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Chulavista – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
The Grill – This restaurant specialises in international cuisine and only serves lunch. Open daily.
La Cevicheria – This seafood restaurant specialises in seafood and only serves lunch. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (MXN 77 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Chulavista
  • El Mexicano
  • La Cevicheria
  • Rosato
  • The Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (5,274 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: MXN 77 per day
  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Americana Fiesta Puerto Vallarta
Americana Puerto Vallarta
Fiesta Americana Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta
Fiesta Puerto Vallarta
Puerto Vallarta Fiesta
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta Hotel Puerto Vallarta
Fiesta Americana All Inclusive Hotel
Fiesta Americana Puerto Vallarta All Inclusive
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Puerto Valla
Fiesta Americana Puerto Vallarta Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta Hotel All Inclusive
Fiesta Americana Hotel All Inclusive
Hotel Fiesta Americana Puerto Vallarta & Spa Hotel
Fiesta Americana Puerto Vallarta & Spa Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Hotel
Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive
Fiesta Americana All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana All Inclusive

Fiesta Americana Puerto Vallarta All Inclusive & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 675 out of 1299 reviews
Rating 8 - Good. 303 out of 1299 reviews
Rating 6 - Okay. 182 out of 1299 reviews
Rating 4 - Poor. 80 out of 1299 reviews
Rating 2 - Terrible. 59 out of 1299 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Yuen M

Stayed 4 nights in Jul 2024

4/10 Poor

Bethany

Disliked: Cleanliness, staff & service, property conditions & facilities
If you love the sound of constant construction and frat boys partying then this is the place for you. From morning until night I had the pleasure of hearing drilling going on and frat boys doing shots (well past 2am in the hallways). How relaxing and magical. And good luck trying to get a place to sit near the pool unless you want to pay upwards of $100 extra for the pleasure of a spot that just ends up sitting empty most of the time. The staff is clearly unhappy and even with generous tips, they look like they'd rather be anywhere else. T And don't bother trying to get a drink yourself from any of the bars. Remember those frat bros I told you about? Yeah, they've built a permanent wall around any area with alcohol in it. May as well stick to room service, which delivered nachos so old and soggy, they looked like tortilla soup. The one time we decided to splurge and pay for the private pool, one front desk person told us $90 for the day. When we came back to pay, the next guy tried to charge us $110 for the day. Talk about sketchy. Oh, and you better not have a stroller or wheelchair because it's a 10 minute wait at times for elevators. We were on the 7th floor and just took the stairs most of the time. I've been to Puerto Vallarta probably 20 times now and I have never stayed at a worse resort from beginning to end. Avoid unless you enjoy punishment.
Stayed 4 nights in Nov 2024

8/10 Good

Seyedreza

Travelled with family and small children
Liked: Staff & service
The hotel was ok overall. Not very family friendly. There was construction and noise heard so not very relaxing. Not mentioned at the time of booking.We loved the mexican food at the ceviche restaurant.
Stayed 5 nights in Nov 2024

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the setting of the Resort.Staff are vey helpful and accommodate us so well.The foods selections are ok.The most that stands out when it comes in Dining was The TiangTang .We enjoyed the selections from the Sushi to Entrada and the Entree as well as the desserts.
Stayed 7 nights in Nov 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest staff you'll ever meet including Gume and Leo. The resort is wonderfully kept up, and the pool is luxurious throughout the heat of the day. The drinks are delicious. The live entertainment night is a great way to conclude the evening with. The rooms are very well kept up and spacious. I truly enjoyed the view from my balcony of my room. Thank you very much for making my first visit to Mexico and my first solo trip absolutely memorable!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time we’ve stayed here and we always come away feeling like it’s a home away from home. The staff are ALWAYS helpful and kind. The accommodations are comfortable and clean. The views are stunning and it is so close to everything! The also made my sons birthday breakfast surprise amazing!! He said it was his best birthday! Thank you Fiesta Americana! Shout out to Ramon, Rafa, Diego, and Armando! They were consistent and competent! My only issue this time was when they ran out of towels at the pool one evening and we drip our way back to the room. It wasn’t cold so it wasn’t bad but it was not my favorite.
Stayed 4 nights in Nov 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Need more activities

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

6/10 Okay

Oscar

Travelled with partner
The property is amazing just didn’t like that staff was selective with who they gave certain beer to. Paid for the premium alcohol and it was hard to get around the resort
Stayed 3 nights in Nov 2024

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 7 nights in Nov 2024

10/10 Excellent

natalia, glendale heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Rooms were very clean. Everything was great.
Stayed 4 nights in Nov 2024

8/10 Good

Craig

Travelled with partner
Liked: Staff & service, amenities
There’s was construction on the property at the time. Nothing was mentioned when booking. Stairwells were always dirty. Staff was amazing. Food was really good. Italian. Mexican and Asian restaurants. The spa had great service.
Stayed 11 nights in Nov 2024

10/10 Excellent

Tricia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! The staff was amazing. We will definitely be going back.
Stayed 6 nights in Nov 2024

6/10 Okay

Juan Nelo

Stayed 3 nights in Oct 2024

10/10 Excellent

Arlene

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service imakes you want to come back the staff goes above and beyond I would totally recommend this hotel the food was better than good . We got the VIP wristbands and they are totally worth it . I can’t say enough good things about this place .
Stayed 6 nights in Nov 2024

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Disliked: Amenities
As a first time traveller i enjoyed the customer service and the room was comfortable. The issues were the noisy construction..the bad odor at the entrance..the mediocre food and the worst was the timeshare people in the resort..they didnt take no for an answer
Stayed 7 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have vacationed in Mexico about 5 times, but this was our first time in Puerto Vallarta. Out of all the resorts we have been to, this one had the most attentive staff with the best customer service. Our room was on the 9th floor, and the most public elevators were undergoing some maintenance, so we were required to use the service elevators. I wonder if we got to our floor quicker with the lesser traffic. We got to our room & immediately turned down the temperature. Our room stayed 24-26C, so we asked for a portable air conditioner or a different room. We ended up moving down the hall to a room that had excellent a/c, and we were able to get the room down to 19C every night. Breakfast buffet was always wonderful, and most days (randomly chosen) we found the food at the buffet transitioned to lunch type options & stayed open until around the 4pm mark. After that, your best option is an a la carte supper at the Asian, Mexican, or Italian restaurant. At the spa, we indulged ourselves with a couples massage. We then lounged by a small rectangular pool, open to customers of the spa. There were a few things to drink & some light snacks available. The sauna & steam room are located within a gender specific space, so my husband and I weren’t able to enjoy those together. The Sonne Club was enjoyable, with the personalized service, easy access to food & drinks, towels & bathroom facilities. Overall, my experience was great and I would return to this resort in a heartbeat
Stayed 7 nights in Nov 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Fiesta Americana are wonderful. They are what make the experience there a pleasant stay. The property itself is beautiful...again kept pristine by FA's diligent staff. To us, it feels like home away from home.
Stayed 5 nights in Nov 2024

8/10 Good

Mitchell Ian

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2024

8/10 Good

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but beautiful pools and gardens, and great service.
Stayed 7 nights in Nov 2024

10/10 Excellent

Carly

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected Fiesta Americana for our group of 80 guests and were so happy with our choice! This is the perfect resort for a group. It’s small so you can easily gather, all rooms have an ocean view and balcony, and you don’t *need* reservations for the speciality restaurants. Speaking of the restaurants - the food was amazing!!! Best resort food we’ve ever had. The breakfast buffet is plentiful. There is a coffee shop if you prefer cappuccinos or lattes (also ice cream!). The staff were all wonderful and service amazing. Rooms very clean. Only 3 negatives: * most serious — the buffet dishes that contain allergens NEED to be labeled. A few of our guests have severe nut allergies. One unfortunately had to administer his epi pen & see a doctor after eating a chicken dish that contained peanuts. It was not labeled. This is very dangerous - they are doing construction so 2 elevators were closed due to this. A third one stopped working while we were there… so there was just 1 elevator for the whole resort. Long wait times for the elevator. - the AC did not appear to work in the gym Overall we loved our stay and would definitely return.
Stayed 2 nights in Nov 2024

6/10 Okay

Jeffrey Allen

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

8/10 Good

Raul Godoy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So the good things: fantastic customer service. The view was great. The food was pretty good, the Cevichera was probably our favorite restaurant there. The room service was very fast! The house keeping was good. The 8th floor had a pop-up bar and snack section by the elevators. Some areas of improvement: the food took about 30 minutes to come out each time we went to each at the included restaurants, which it seemed like the employees were trying their best but it was a manpower problem . They don’t refill your expresso coffee pods in your rooms. They don’t send mixed drinks to your room, only beer. There are only two elevators and one was out of commission the whole time we were there. There was some construction being done on the property that made noise early in the morning during the week. The cafe on property was unmanned both times I went in there to order an ice cream or coffee and had to wait some time.
Stayed 4 nights in Nov 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024