2/10 Terrible
JENNIFER, ALHAMBRA
Travelled with partner
9 Jan 2025
Disliked: Amenities
This hotel is NOT a 4 or 5 star hotel. Maybe a 3 and being generous. Trash left by the guest everywhere, the hotel is super old, the bed was horrible, stayed there for 6 nights and I didn’t sleep well cuz the beds and pillow are so old and uncomfortable.
The pool is soo small and soo crowed is not enjoyable at all, in 3 different occasions/days they didn’t have towels. It was impossible to get reservations to the three restaurants they have, as the app only allows you to book one day in advance. We had the new year day dinner at the Portofino, which was terrible to say the least , our reservation was at 8:30 and we only got the main dish around 9:40 and it was cold. The only good thing this hotel has lucky for us was the Buffett.
So sadly, pretty bad experience for the expensive price we paid.
JENNIFER
Stayed 6 nights in Dec 2024