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Hotel Cielo y Selva

2.5 star property

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Photo gallery for Hotel Cielo y Selva

Living area
On the beach, white sand
On the beach, white sand
Living area
On the beach, white sand

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Breakfast available
  • Parking included
  • Free WiFi

Explore the area

Map
Carretera Tulum - Punta Allen, KM 42, Punta Allen, QROO, 77768
  • Punta Allen Park
    ‪10 min walk‬
  • Punta Allen Dock
    ‪11 min walk‬
  • Sol Caribe Beach
    ‪14 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪178 min drive‬

Room options

View all photos for Family Tent, Pool Access, Beachfront

Family Tent, Pool Access, Beachfront | Bed sheets

Family Tent, Pool Access, Beachfront

  • 19.63 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Private Bathroom, Beach View

Room, Private Bathroom, Beach View | Bed sheets

Room, Private Bathroom, Beach View

  • 23 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Private Bathroom, Beach View

Cabin, Private Bathroom, Beach View | Bed sheets

Cabin, Private Bathroom, Beach View

  • 23 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Tent

Standard Tent | Bed sheets

Standard Tent

  • Beach view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Cielo y Selva

Beachside hotel with outdoor pool
Guests at this beach hotel will appreciate convenient on-site amenities such as a playground and a picnic area. Housekeeping is available on request.
Hotel Cielo y Selva offers 14 accommodations. Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Cielo y Selva, you're just a quick walk from Sian Ka'an Biosphere Reserve. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • On-site recreation includes a playground and bicycles to rent
  • Steps from Sian Ka'an Biosphere Reserve and 10 minutes on foot from Punta Allen Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Cielo y Selva. Self parking is free.

Smoking is allowed in designated areas at this Punta Allen hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:30 AM to 11:00 AM.
Hotel Cielo y Selva has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 11:00 AM for a fee: MXN 120 to 150 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Playground

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • On the beach
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Cielo y Selva

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 150 per person
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 9:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Cielo y Selva Hotel
Hotel Cielo y Selva Punta Allen
Hotel Cielo y Selva Hotel Punta Allen

Hotel Cielo y Selva Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 64 reviews
Rating 8 - Good. 9 out of 64 reviews
Rating 6 - Okay. 6 out of 64 reviews
Rating 4 - Poor. 4 out of 64 reviews
Rating 2 - Terrible. 0 out of 64 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cielo y Selva is a very convenient option to stay in one of the most beautiful places there is in this world! Staff is great and hotel has good things to relax at the beach.
Stayed 2 nights in Mar 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the long bumpy drive. Do not try to drive in a car. SUV or truck only and make sure you have a full tank of gas and plenty of water.
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cielo y Selva, simply speaking , is marvelous. It is peaceful and clean, the sea is beautiful. Staff are exceptional. The chef works magic with The menu. And, they work with local tour operators in a very sustainable way. The only drawback is that access on foot to the Reserve is virtually non-existent. But, if you want to get away from it all, this is a perfect choice. And, I've seen about 40 species of birds here.
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
This place is the definition of tranquility. Not much happening around here except the waves breaking on the shore and the stars sparkling in the sky. A place to wallow in the natural beauty surrounding you and feel thankful that there are still places like this.
Stayed 1 night in Jun 2023

4/10 Poor

Jeff

Travelled with group
Disliked: Cleanliness, staff & service
Location is brilliant. 3 day stay and not once was room serviced. We had stayed 2 times prior. Rented highway price accommodation. Power out at 2 am without ventilation, lights. The site is powered by a grossly inadequate generator. They did not replace toilet paper (brought our own) did not sweep or empty trash cans (beach location and sandy ) but we learned to bring our own broom. Although food for sale the offerings were snack items at best. We know to go into town based on pst experience. It is not luxury or delux in any way. This is glorified camping and should be categorized as such for others. I had not offered any negative feedback in the last however this facility needs a wake up call.
Stayed 3 nights in Nov 2022

10/10 Excellent

Ricardo, Guadalajara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, if you are looking to disconnect in one of the most beautiful places in the world, this is it!
Stayed 1 night in Sep 2022

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 2 nights in Sep 2022

10/10 Excellent

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place
Stayed 1 night in Sep 2022

10/10 Excellent

Elika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded relaxing beach getaaway
Lovely escape on a secluded beach, 5min walk from a small fishing village in Sian Ka'an. The common areas are lovely, with clean, soft sand, hummocks, tables and chairs and cushions to sit on. I wish I had stayed there longer. The shared bathrooms were clean, pretty, and comfortable to use. I stayed in a "glamping" tent, which was nice but had a tendency to overheat because the air doesn't flow through (there is only one opening), so it was helpful to have the fan. (The air is hot, but there's a constant breeze off the water, so outside the tent it was quite comfortable.) The restaurant has a variety of dishes, the coconut pancakes were nice, the guacamole and the fish were kindof okay, and the chicken skewers were outstanding, so it's all a bit of a surprise. :) There are other restaurants in town with more traditional Mexican food. Some seasons there is a lot of seaweed, so not nice to swim and it smells. As for the “outdoor pool”, it's tiny and only for sitting. The road here is like driving on the moon, so don't drive if you get carsick. To take a boat, show up at 3pm at the entrance of Hostal Pueblo Magica in Tulum, where there's a van transfer to a boat for 650MXN. Return is at 7am. I would recommend Cielo y Selva to anyone who wants to get away to someplace where it feels like you're away from everything on a tranquil and secluded beach paradise. I wouldn't recommend it if you're looking for a lively area, not much other than scenery and fishing in Punta Allen.
Stayed 2 nights in May 2022

6/10 Okay

Jeff

Travelled with partner
Liked: Cleanliness
Stayed 3 nights in Apr 2022

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and magical place to stay! Especially if you like an adventure and staying in remote areas....
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities
I liked the palm trees on the beach. But the seaweed stunk real bad, the bathrooms were tiny and dirty, there was a huge beehive close to our tent, and the advertised onsite pool was only a small wading pool to clean your feet. The nearby town is full of garbage, it is sad what happened to it over the years. We couldn't swim, nor did we see any animals except some emaciated roosters and some wild cats and dogs. It was depressing and so not worth the cumbersome, pothole riddled drive.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vibe and service!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service and ambiance is amazing. The road to get there is dreadful but it’s worth it
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2021

8/10 Good

LYDIA

Liked: Staff & service, property conditions & facilities, room comfort
NYE Stay
Please make sure you block out 3 hours to drive from the gate (the entrance to the national reserve) to the hotel. And it’s only 25 miles...the road it THAT bad. And that’s not counting the inevitable Tulum traffic. So, 4-5 hours once you make the east turn to Tulum. The place is so secluded and peaceful. The poor town is pretty run down but amazing people and 3 or so restaurants and all 3 were really good.
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, beautiful place, amazing view, excellent food
Stayed 1 night in Oct 2020

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Recomiendo mucho el lugar porque Está alejado de la civilización y te desconectas totalmente en la noche, hay estrellas muy visibles, ya que hay poca luz artificial, se recomienda hacer la actividad en grupo para recorrer sian Ka’an , personal súper amable y la comida a precio accesible
Stayed 2 nights in Dec 2024

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble lugar.
Stayed 2 nights in Dec 2024

10/10 Excellent

GAbriel

Stayed 1 night in Oct 2024

8/10 Good

EVELYN

Liked: Staff & service
Lugar encantador!! Pero el camino es un reto totalmente, muy complicado para vehículos pequeños, el tiempo en ruta se duplica por la calidad de la “brecha”
Stayed 1 night in Jun 2024

10/10 Excellent

Gilmat Azucena

Liked: Cleanliness, staff & service, property conditions & facilities
Buenos platillos, se llena pero hay que esperar poco a veces, aunque vale la pena la espera
Stayed 2 nights in Jun 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene todo lo que se necesita para pasar una experiencia inolvidable, conformt, buen restaurante y una viste increible e inigualable
Stayed 1 night in Jun 2024