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Kau Rio Serrano

3.0 star property

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Photo gallery for Kau Rio Serrano

Living area
Superior Triple Room | In-room safe, free WiFi
Bathroom
Living area
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Villa Serrano Lote 10 s/n, Torres del Paine, Última Esperanza, 6170000
  • Torres del Paine National Park
    ‪7 min drive‬
  • Cuernos del Paine Lookout
    ‪13 min drive‬
  • Lago Pehoe
    ‪30 min drive‬

Room options

View all photos for Superior Triple Room

Superior Triple Room | In-room safe, free WiFi

Superior Triple Room

  • Mountain view
  • Sleeps 3
  • 3 Large Single Beds OR 1 Queen Bed and 1 Single Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | In-room safe, free WiFi

Superior Double or Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, free WiFi

Standard Double or Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Single Beds

Similar properties

View from property

Hotel Lago Grey

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (108)
The price is €542
for 1 night
for 1 night
11 Apr - 12 Apr
Hotel Lago Grey

About this property

Kau Rio Serrano

Lodge in Torres del Paine with free breakfast
This lodge features free breakfast, free self-parking and free Wi-Fi in public areas.
Kau Rio Serrano offers 9 accommodations with a safe. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
During your stay at Kau Rio Serrano, you're just a quick walk from Serrano River. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a terrace
  • Steps from Serrano River and 7 minutes by car from Torres del Paine National Park
Free breakfast is available daily. WiFi is free in public spaces. Free self parking is available.
Guests are served a free continental breakfast daily from 6:30 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

Room amenities

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 2 weeks before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Kau Rio Serrano

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
  • Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in information. The host will greet guests on arrival.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Kau Rio Serrano Lodge
Kau Rio Serrano Torres del Paine
Kau Rio Serrano Lodge Torres del Paine

Kau Rio Serrano Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Warning!
We arrived here after receiving multiple confirmations and paying $3k USD but the entire place was closed for the season. I would never recommend this place as they put us in a very dangerous situation. They did absolutely nothing to help us find another accommodation during the middle of the off season and night. They royally messed up, and we couldn’t even reach them to figure out what was going on. Their neighbor is wonderful and very accommodating- Konkashken Lodge. We went to Lago Grey last minute who was able to take us in, and it was a blessing in disguise. Lago Grey is perfect- great food, stellar views and location, and awesome experiences, not to mention half the cost!
Stayed 4 nights in May 2024

10/10 Excellent

Heather

Stayed 5 nights in Dec 2023

10/10 Excellent

Yong, Burlingame

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for housing us at your property and helping us to arrange transportation.
Stayed 1 night in Dec 2023

10/10 Excellent

Ralf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to experience Torres Del Paine! Great hospitality, perfect staff, exceptional cuisine!
Stayed 1 night in Feb 2025

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023