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Bahia Principe Grand Punta Cana - All Inclusive

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Bahia Principe Grand Punta Cana - All Inclusive

Aerial view
Meeting facility
Aerial view
5 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers
Aerial view

Reviews

7.0 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Spa
  • Parking included

Explore the area

Map
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000
  • Punta Blanca Golf Course
    11 min walk
  • Arena Gorda Beach
    15 min walk
  • Il Capriccio
    1 min walk
  • Punta Cana (PUJ-Punta Cana Intl.)
    42 min drive

Room options

View all photos for Junior Suite (Premium)

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite Superior

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite (Premium)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Premium)

Combined shower/bathtub, jetted bath, rainfall showerhead

Junior Suite (Premium)

  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Superior

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite Superior

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Superior

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite Superior

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Superior

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite Superior

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite Superior

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Premium With View

Premium bedding, pillow-top beds, in-room safe, desk

Room Premium With View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Junior

Premium bedding, pillow-top beds, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Junior

Premium bedding, pillow-top beds, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Premium With View

Premium bedding, pillow-top beds, in-room safe, desk

Room Premium With View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Premium With View

Premium bedding, pillow-top beds, in-room safe, desk

Room Premium With View

  • Sleeps 1
  • 1 King Bed

View all photos for Suite Junior

Premium bedding, pillow-top beds, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Junior

Premium bedding, pillow-top beds, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

Premium bedding, pillow-top beds, in-room safe, desk

Suite Junior

  • Sleeps 1
  • 1 King Bed

View all photos for Room Premium With View

Premium bedding, pillow-top beds, in-room safe, desk

Room Premium With View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

Premium bedding, pillow-top beds, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Premium With View

Premium bedding, pillow-top beds, in-room safe, desk

Room Premium With View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With View

Premium bedding, pillow-top beds, in-room safe, desk

Room Premium With View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Junior

Premium bedding, pillow-top beds, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With View

Premium bedding, pillow-top beds, in-room safe, desk

Room Premium With View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Premium With View

Premium bedding, pillow-top beds, in-room safe, desk

Room Premium With View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

Premium bedding, pillow-top beds, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

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About this property

Bahia Principe Grand Punta Cana - All Inclusive

Family-friendly fun at the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Bahia Principe Grand Punta Cana - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Grand Punta Cana - All Inclusive offers 1428 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, BAHIA SPA. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Bahia Principe Grand Punta Cana - All Inclusive's great beach location. During your stay, you'll be connected to the convention centre and within walking distance of Punta Blanca Golf Course. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Japanese cuisine at Mikado, one of the property's 7 restaurants and 8 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with facials, body treatments or hydrotherapy at BAHIA SPA
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a gym and mini golf
  • 9 minutes by car from Cocotal Golf and Country Club and 14 minutes from Downtown Punta Cana
  • Airport shuttle service available for a fee
Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Bahia Principe Grand Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars and 8 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A casino, a children's pool, and a fitness centre are also featured at the family-friendly Bahia Principe Grand Punta Cana - All Inclusive. Self parking is free.

This 4-star Punta Cana property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Mikado – This theme restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Orquidea – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Bouganville – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Garden Grill – This steakhouse only serves dinner. Reservations are required. Open daily.
Il Capriccio – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 3 beach bars
  • 7 restaurants
  • 8 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bouganville
  • Garden Grill
  • Il Capriccio
  • Mikado
  • Orquidea

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycles
  • Casino (5,931 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe All Inclusive
Grand Bahia Principe Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Punta Cana Grand Bahia
Bahia Principe Grand Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Bahia Principe Grand Punta Cana All Inclusive
Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Bahia Principe Grand Punta Cana - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 437 out of 1314 reviews" "
Rating 8 - Good. 288 out of 1314 reviews" "
Rating 6 - Okay. 219 out of 1314 reviews" "
Rating 4 - Poor. 173 out of 1314 reviews" "
Rating 2 - Terrible. 197 out of 1314 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service
Excellent customer services, in lobby at checking, at the tables were Carlos help with dinner reservations, the waiters and waitresses at restaurants, bars. Ex. Isabel, very kind person. Also the girl that was cleaning our room was very efficient and nice. Entertainment team did an excellent job. All of them are very good on their job. Orlando was excellent, we have a lot of fun in the lights party. We have complaint because a lots of mosquitoes in all areas even inside rooms. Rooms needs an upgrade. Lobby needs fans, and more illumination. There had variaty of food and great taste. But, at Grill restaurant and Brazilian restaurant overcooked the meats. Overall was great! Thanks for nice stay!
Stayed 7 nights in Aug 2024

6/10 Okay

Jasmin

Travelled with family
Disliked: Cleanliness, amenities
The customer service here is great! All the staff want to help solve your issues however there were too many issues to have to deal with on vacation. Most importantly the rooms are not clean I had 8 rooms for family and friends all the rooms had issues from unclean sheets to damaged and unlockable doors. The mosquitos in the room were unbearable the AC was on low fan the whole time the toilets and showers were dirty. I am easy going so I tried to overlook the room as I would only be sleeping in there but the food was always cold stale tasteless and old. Hard to overlook the buffet food being bad
Stayed 4 nights in Sep 2024

10/10 Excellent

Reni John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Our interaction with Manuel Lopez and Diego was excellent.
Stayed 7 nights in Aug 2024

4/10 Poor

Ronald

Travelled with family and small children
Liked: Cleanliness
I booked what was listed as a 2 bedroom but their version of a 2 bedroom is a 1 bedroom suite. Got locked out of my room 2 times in one day! I had to travel back and forth to lobby while my 1 year old was crying. The food was ok drinks were overall pretty bad. Not that I was there for tv but with children while showering and such would be nice to have working tv. AC in the living room didn’t work in the “updated room” the mini fridge was hotter than the tropical climate itself
Stayed 4 nights in Sep 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, pool was clean, bathrooms were really clean. Food was delicious and I loved the variety of it, there was food selections for everyone.
Stayed 4 nights in Aug 2024

6/10 Okay

edith, Rockleigh

Travelled with family
Disliked: Property conditions & facilities
.
Stayed 6 nights in Aug 2024

4/10 Poor

Delbo Giancarlo Rodrigue, Hartford

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel should improve the customer service
Stayed 4 nights in Aug 2024

8/10 Good

Laura, Hialeah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The majority of the time staff was attentive to our needs. Food could have been better quality and freshness at the buffet. Many times some food was old. Cleanliness needs improvement as well. Overall it was a good stay.
Stayed 7 nights in Aug 2024

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Definitely an older resort and needs work on certain areas like proper AC in the rooms. Overall a relaxing stay.
Stayed 6 nights in Aug 2024

10/10 Excellent

Lirielys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend my vacation at!!
Stayed 6 nights in Jul 2024

10/10 Excellent

Felix Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffets and restaurants are amazing
Stayed 4 nights in Aug 2024

8/10 Good

Honey Lyn

Travelled with family
Liked: Cleanliness, staff & service
We had great time staying in Bahia Principe Punta Cana. We love the food, the location is perfect, my son likes the entertainment. However they need to improve their internet connection, fix the air conditioner and make their rooms updated.
Stayed 5 nights in Aug 2024

10/10 Excellent

josie Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My second time coming here and it is my favorite place. Absolutely love the pools and the adults only areas . Definitely a great location and not far from the airport. Everyone was super friendly and nice.
Stayed 5 nights in Aug 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
My husband and I invited 10 family members to come with us to celebrate both of our birthday
Stayed 6 nights in Aug 2024

2/10 Terrible

Alexandra Odile, New York

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Probably the worst hotel I have ever stayed in, and I’m from the Bronx. The staff was wonderful though, their service and attentiveness was the only reason I don’t consider suing.
Stayed 4 nights in Aug 2024

2/10 Terrible

Emerson

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Muy mala experiencia. Las habitaciones muy viejas. El personal muy desagradable. Nada de atentos. Todo lo hacian de mala gana. Nos hicieron esperar 2 horas mas para entregar la habitaciones. La cerradura estana dañada. Tuvimos que esperar por 3 noches consecutivas por 1 hora que llegaran. Y otros familiares mios tuvieron aun mas malas experiencias. Ni siquiera limpiaron el cuarto por todas las noches. Mal mal todo. El peor All inclusive en el cual nosotros nos hemos hospedado. No lo recomiendo para nada.
Stayed 6 nights in Aug 2024

8/10 Good

Olga

Liked: Cleanliness, staff & service
Stayed 8 nights in Aug 2024

6/10 Okay

Paola

Travelled with family and small children
Disliked: Property conditions & facilities
Need pets control in the area, room had a lot of mosquitoes and lizards.
Stayed 4 nights in Aug 2024

10/10 Excellent

Franklin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time with my family in this property
Stayed 7 nights in Aug 2024

6/10 Okay

Cesar

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Emma Baracaldo

Travelled with family
Liked: Amenities
Service and food amazing!
Stayed 4 nights in Aug 2024

6/10 Okay

Danielle, Bronx

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, bathroom faucets full of rust and mildew, room cleaning was poor, floor was never cleaned
Stayed 4 nights in Aug 2024

4/10 Poor

Nautasha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service is absolutely terrible. Staff are rude and consistently unhelpful. No one smiles and a the majority speak little english. Check in process was close to 4 hours, wasting the majority of our first day. Food is barely edible. The Japanese a la carte is falsely advertised as a restaurant and entertainment, but it is not. The free amenities such as water sports are far from the main beach making them difficult to get to and they are only available until mid-day. Pushy sales people are directly on the resort so you cant go anywhere without someone asking you for money.
Stayed 6 nights in Aug 2024

2/10 Terrible

Janney

Disliked: Cleanliness, staff & service, property conditions & facilities
Property condition
Stayed 4 nights in Aug 2024