6/10 Okay
Franco
3 Jan 2025
Liked: Room comfort
Everyone overpromises and underdelivers.
The stay was within expectations. However, there are a few things to keep in mind. The whole experience is sold as a high end one. It's not, at all. There are no high-end details whatsoever throughout the hotel. Also, problems with our check-in process.
I don't recommend paying extra for the Blind Butcher restaurant. Again, it's sold as the ultimate experience but it has similar food (in quality) as the rest of the restaurants in the hotel. The sell it to you as an experiential diner, but in reality it's just a regular dinner with mediocre shows. There are other restaurants in the hotel that offer better food. Moreover, the person who sold it assured that there were vegetarian options throughout the menu, but there's only one dish that's veggie and one veggie burger that's not even in the menu. We also had a wine pairing, and we only got $10 wines (literally, I scanned them with my app).
The room had some issues such as water filtration from the shower, or we wanted to lock the temperature at 24 degrees, or the wardrove light turned on in the middle of the night; and despite requesting service to repair several times, nothing was ever solved.
For New Year's eve we had a bottle of champagne reserved but it was not ready until 11:55 PM, time in which I had to elevate the tone to get some attention of the staff.
Fortunately, I have been in several All-Inclusive type of hotels before and know how they work. but, specifically in this one, they overpromise/oversell and underdeliver
Franco
Stayed 6 nights in Dec 2024
