Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

5.0 star property
VIP Access

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3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Club One Bedroom Master Swim Up Suite | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Couples treatment room(s), sauna, hot tub, steam room
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia, 23000
  • Juanillo Beach
    ‪13 min walk‬
  • Punta Espada Golf Course
    ‪8 min drive‬
  • Scape Park
    ‪11 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Suite, 1 Bedroom, Ocean View (Master, Club)

  • Ocean view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Ocean Front Junior Suite King

  • Ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Club Ocean Front Junior Suite Double

  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Swim Up Double

  • Resort view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Ocean Front Junior Suite Swim Up King

  • Ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Club Ocean View Junior Suite Double

  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Swim Up King

  • Resort view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Club Junior Suite Swim Up Double

  • Resort view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Ocean View Junior Suite King

  • Ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Resort View Junior Suite King

  • Resort view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Club One Bedroom Master Suite

  • Ocean view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed

Club Ocean View One Bedroom Grand Master Suite

  • Ocean view
  • 125 sq m
  • Sleeps 4
  • 1 King Bed

Ocean View Junior Suite Double

  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Junior Suite Swim Up King

  • Resort view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Double

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Ocean View Junior Suite King

  • Ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Club One Bedroom Master Swim Up Suite

  • Resort view
  • 115 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite King

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays on Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive offers 375 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels.

Bathrooms include slippers, designer toiletries and hairdryers. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive. During your stay, you'll be within walking distance of Juanillo Beach. You'll find features such as free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free Wi-Fi in some public areas
  • Free valet parking
  • Enjoy international cuisine at The Pier, one of the property's 6 restaurants and 6 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the 3 outdoor pools
  • Indulge with detox wraps, massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, a 24-hour gym and a steam room
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • 13 minutes by car from Punta Cana Beach and 5 minutes from Juanillo Beach
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a 24-hour fitness centre and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

The Pier – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Brandos – This fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Journeys – This theme restaurant specialises in Indian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Shutters Beachside – This beachfront restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Waves – This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free valet parking on site

Food and drink

  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brandos
  • Journeys
  • Shutters Beachside
  • The Pier
  • Waves

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Hot tub
  • Lazy river
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business centre
  • Conference centre (15,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hyatt Zilara Cap Cana Adults All Inclusive
Hyatt Zilara Cap Cana Adults All Inclusive Punta Cana
Hyatt Zilara Cap Cana Adults Hotel Punta Cana
Hyatt Zilara Cap Cana Adults Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only Punta Cana
Punta Cana Hyatt Zilara Cap Cana - Adults Only Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana - Adults Only Punta Cana
Hyatt Zilara Cap Cana Adults Punta Cana
Hyatt Zilara Cap Cana Adults Only – All Inclusive
Hyatt Zilara Cap Cana All Inclusive
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana Adults Only All Inclusive
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive Punta Cana

Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 838 out of 1001 reviews
Rating 8 - Good. 102 out of 1001 reviews
Rating 6 - Okay. 39 out of 1001 reviews
Rating 4 - Poor. 10 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wesley J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay at. It's a little over hyped but the customer service is above standard. Enjoyed
Stayed 4 nights in Jan 2025

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED everything about this resort minus the Club level check in experience/staff in club level and the room they assigned us in our "Ocean view" category that did not have a "ocean view" at all. I am an Expedia VIP and a Hyatt member and they were still rude to me. With that said, this resort is fantastic if you want calm open water, a really nice gym, great food, great service, lots of drinks brought to you beachside and a safe place to stay. Evening entertainment was lacking, the piano bar (very fun) would shut down at 11pm right on the dot just as everyone was just starting to loosen up. They desperately need a DJ or dance club for evening hours. All in all, a great stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, good food, friendly staff and close to airport.
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service at Hyatt Zilara Cap Cana was outstanding! Breakfast and Lunch buffets were the best meals. Dinner restaurants could improve in taste. Food is pretty bland for international tastes. All public areas are impeccably kept. The rooms are in need of renovation, and they smelled of mold and mildew. The bathrooms do not have any air ventilation so the mildew smells simply invades the rest of the bedroom area. Perhaps, it's hard to maintain the rooms given the beach, swimming pools, and endless alcohol that is offered. However, for the high price, Hyatt needs to resolve the mildew smells in the rooms that spoiled the rest of our stay. The room snacks need to improve. Offering Pringles, inexpensive granola bars and m&m's seemed cheap. We never ate them, and they seemed leftover from the previous occupants. We did receive a welcome small cake and drink to celebrate a birthday which was a nice touch. Finally, the pools are clean and beautiful in contrast to the beach which has lots of seafood roots about to sprout which made it not nice for walking. There are lots of mosquitoes even though the hotel will tell you there aren't. All in all, we had a nice family mini break.
Stayed 1 night in Jan 2025

10/10 Excellent

PAUL DULATAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and exceptional accommodations! Every customer service representative was so friendly and welcoming! The food was amazing and the range of different choices of restaurants was outstanding! In particular, our concierge Robert was amazing! Highly recommend!
Stayed 4 nights in Jan 2025

10/10 Excellent

Sresan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 6 nights in Jan 2025

10/10 Excellent

Enmanuel j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Jan 2025

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christopher was excellent & Room service, Hospitality, the restaurants, everything was 5 Stars!!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Juan, Guaynabo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 3 nights in Jan 2025

10/10 Excellent

Saloumeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all ways
Stayed 4 nights in Jan 2025

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i would like to see different was the check in process. I think it is intended to make you feel special and welcome - seating us, bringing a drink, one person comes over to welcome us, another comes over with paperwork, another comes over to make a copy of your passport or license or whatever and then another comes to bring you to your room. Instead of going to the desk and just checking in, it seemed like a real time suck. it didn't make us feel any more special or welcome and in fact at that point in the day after a long day of travel we really just wanted to check in and get to our room. It was probably an extra 20 minutes of sitting around
Stayed 6 nights in Jan 2025

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite vacations. This place is awesome. The Staff is Excellent. Can’t wait to visit again
Stayed 7 nights in Nov 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I was also surprised at the quality of food--much better than any other all-inclusive vacation I have had.
Stayed 8 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The Blind Butcher was outstanding!
Stayed 3 nights in Jan 2025

8/10 Good

Kalpana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good overall Beds / mattress quality poor
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome couples resort
Stayed 3 nights in Dec 2024

6/10 Okay

Franco

Liked: Room comfort

Everyone overpromises and underdelivers.

The stay was within expectations. However, there are a few things to keep in mind. The whole experience is sold as a high end one. It's not, at all. There are no high-end details whatsoever throughout the hotel. Also, problems with our check-in process. I don't recommend paying extra for the Blind Butcher restaurant. Again, it's sold as the ultimate experience but it has similar food (in quality) as the rest of the restaurants in the hotel. The sell it to you as an experiential diner, but in reality it's just a regular dinner with mediocre shows. There are other restaurants in the hotel that offer better food. Moreover, the person who sold it assured that there were vegetarian options throughout the menu, but there's only one dish that's veggie and one veggie burger that's not even in the menu. We also had a wine pairing, and we only got $10 wines (literally, I scanned them with my app). The room had some issues such as water filtration from the shower, or we wanted to lock the temperature at 24 degrees, or the wardrove light turned on in the middle of the night; and despite requesting service to repair several times, nothing was ever solved. For New Year's eve we had a bottle of champagne reserved but it was not ready until 11:55 PM, time in which I had to elevate the tone to get some attention of the staff. Fortunately, I have been in several All-Inclusive type of hotels before and know how they work. but, specifically in this one, they overpromise/oversell and underdeliver
Stayed 6 nights in Dec 2024

8/10 Good

Min

Stayed 5 nights in Dec 2024

10/10 Excellent

Pamela

Stayed 4 nights in Dec 2024

10/10 Excellent

ERNESTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

Karen

Stayed 4 nights in Nov 2024

10/10 Excellent

Soorya Kant

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

imani A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I currently at the Hyatt in Jamaica. it’s terrible in comparison. Made me understand how they get it in DR. This property lives up to the Hyatt name. Jamaica review in-coming.
Stayed 7 nights in Jul 2024