2/10 Hirveä
Charles
Matkusti kumppanin kanssa
3.9.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was the worst resort I’ve stayed at. From day one issues . Check in says 3pm they did not have my room available until 4pm. To boot we finally got to our room and no water. The place gave us a run around of when it will be on. To make matters worse we let staff know the room had a stench to it they chalked it up bec there was no running water. After the water coming on at6:30pm the smell persisted throughout our whole stay. All they did was bounce us around from person to person with no one truly helping us. No free credit night upgrade nothing. They were late checking us In, no water and we missed our dinner reservation because we were not able to shower. So disappointed and saddened. Not even Expedia customer service could get them to help us because their service is horrible yet they are down your throat to upgrade or buy time shares . We asked to speak to higher ups and they made us write a lame letter which I’m sure no one would ever get back to us . I want To actually dispute my stay with my bank because the service we payed for was sup par if at that . I truly Think we should have been refunded a night or atleast upgraded which they never did . Please don’t stay here save yourselves the addiction. P.s go on tik tok there plenty of videos recounting their horrible experience on Impressive . The name impressive doesn’t match the resort because it was nothing but impressive especially the customer service.
Charles
Yöpyi 5 yötä elokuussa 2024