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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

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Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Restaurant
Terrace/patio
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly

Explore the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Catalonia Caribe Golf Club
    ‪17 min walk‬
  • Cabeza de Toro Beach
    ‪20 min walk‬
  • Bavaro Beach
    ‪21 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite | Minibar, in-room safe, desk, blackout curtains

Premium Suite

  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Double Beds

View all photos for Room Luxury

Minibar, in-room safe, desk, blackout curtains

Room Luxury

  • Sleeps 1
  • 1 Double Bed

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Suite Luxury

  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Quadruple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury

  • Sleeps 3
  • 2 Double Beds

View all photos for Triple Suite Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Quadruple Suite Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout curtains

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Quadruple Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Double Beds

View all photos for Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Room Luxury With Garden View

  • Sleeps 1
  • 2 Double Beds

Similar properties

On the beach, white sand, beach bar

Serenade All Suites - Adults Only Resort

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (2485)
The price is €499
for 1 room
includes taxes & fees
14 Apr - 15 Apr
Serenade All Suites - Adults Only Resort

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Serenade Punta Cana Beach & Spa Resort - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Cabeza de Toro Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, 2 swim-up bars and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with massages, body treatments or manicures and pedicures at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a private beach, a gym and volleyball
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • Just a 4-minute drive from Cabeza de Toro Beach and 11 minutes from Downtown Punta Cana
  • Dogs welcome for a fee
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Buffet Principal – On-site buffet restaurant.
Restaurante SteakHouse – On-site diner. Open daily.
Restaurante Italiano – On-site theme restaurant. Open daily.
Restaurante Japones – On-site theme restaurant. Open daily.
Restaurante Mediterraneo – On-site theme restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 3067 out of 6335 reviews
Rating 8 - Good. 1530 out of 6335 reviews
Rating 6 - Okay. 916 out of 6335 reviews
Rating 4 - Poor. 418 out of 6335 reviews
Rating 2 - Terrible. 404 out of 6335 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark K.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked swim up room. Did not like: too crowded and chaotic dining place, always not enough of beach/pool loungers.
Stayed 5 nights in Dec 2024

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this property. The whole staff was very courteous and professional. I have some particular names to mention: Jansel, Roni, Toni (desk) made it very easy every time I needed something. Andres and Moises at the Steak House were also a great help, the whole entertainment team and lastly but equally important was Antonia who made us feel like at home and kept our room neat, clean and organized. We’ll definitely recommend Serenade Punta Cana. Thanks to everyone!
Stayed 6 nights in Dec 2024

2/10 Terrible

Fareeza

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

alexander

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El open bar y bufé muy pobre
Stayed 4 nights in Dec 2024

10/10 Excellent

Anzhelika

Stayed 9 nights in Dec 2024

6/10 Okay

Anthony

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The mosquitos were a real problem at the swim up pool. At check in staff is all over you.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fred

Liked: Cleanliness
Stayed 6 nights in Dec 2024

10/10 Excellent

mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, the staff is kind and nice
Stayed 5 nights in Dec 2024

8/10 Good

Vikram R

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well designed and well maintained. The staff is friendly and nice. It's quiet at night and felt safe at all times. The dining options were plenty and lots of good choices. Drinking options were good when it came to cocktails, but only one beer option and no hard liquor options in all inclusive were a let down. I had paid extra for pool access which was closed down after the second day and we couldn't use it.
Stayed 4 nights in Dec 2024

2/10 Terrible

MIKE, AURORA

Stayed 6 nights in Dec 2024

10/10 Excellent

bryan

Stayed 4 nights in Nov 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenade Punta Cana is clean. The employees were nice. We did enjoy our stay, but there were something’s we did not like. I read before about the food being hit or miss. And total agree. Their speciality restaurants food was not that great. Found the buffet to have the best food. The meat tends to be over cooked which can leave it a bit dry. Next they have sales people there and they try so hard to sell you their vacation package. It feels like a time share pitch. I am on vacation. I don’t want to spend half a day listening to their pitch. So if you’re not interested make sure you tell them no, or else they will continue to bother you. Most people come the DR for the beach, I was disappointed in their beach. Covered in seaweed and trash. If you want a lounge chair be sure to go early. And to get the better beach towels get them at 7 am , else you will be given a towel that looks like a cleaning rag. If you are traveling as a family their shower is a weird set up. It’s open and really no privacy. We were able to relax, but don’t see myself coming back to this resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Teresa

Travelled with group
Liked: Amenities
This resort was amazing one of the troubles I did run into though , is that I thought I booked the adult side of the resort and had to pay double the amount to switch !!!
Stayed 3 nights in Dec 2024

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Serenade was amazing! We went for my big 40 and the staff took great care of us. Entered my room with a cute birthday banner and cake! Mateo made sure we had our dinner reservations covered for almost every night. On my actual birthday they had even more surprises for me. Our room was always looked after every day, and if we were needing anything they got to it quickly. Our favorite service member was the barista Natalie!! She was always so happy and friendly. We loved getting to know her, and our lattes were always perfect. The nightly shows or entertainment was fun and I thought quite good. If I was to say what Serenade needed to do better on I would have to say maybe some touch ups of doors, and walls that were a bit banged up. If your staying here for the food you probably will be disappointed. The buffet was good not great, but service was always on top of it. Our favorite restaurant was the Mediterranean one. All of the others were just fine. Overall we loved our stay and would love to go back someday.
Stayed 6 nights in Dec 2024

10/10 Excellent

Robert, Fort Collins

Stayed 7 nights in Dec 2024

2/10 Terrible

Kasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Serenade, and unfortunately, it was one of the most unsatisfactory experiences I’ve ever had. From the moment I arrived, it was clear that basic standards were not being met. 1. Lack of Basic Necessities: Shockingly, the room was not stocked with essentials like towels or blankets. I had to repeatedly request these items, and they took long before they brought items to the room. 2. Bathroom Issues: There was a persistent leak from the toilet and the water in the shower didn't drain. Despite notifying staff, nothing was done to fix either. Additionally, the hair dryer in the bathroom barely worked. 3. No Room Service: One of the most frustrating aspects was the complete absence of room service. After a long day of travel, I was hoping for at least a minimal level of convenience, but there was none to speak of. One of the days I was sick in bed and couldn't get a meal. 4. Poor Food and Drink: The dining experience was equally disappointing. The food was subpar and the drinks were poor quality. For a hotel to serve such low-quality food is unacceptable, especially when it’s being promoted by the site. 5. Unresponsive Staff: To make matters worse, the staff seemed indifferent to guest concerns. Requests for assistance were either ignored or addressed with noticeable reluctance. Overall, my stay was uncomfortable and disappointing. This hotel fails to provide even the basics of hospitality, and I would not recommend it to anyone.
Stayed 5 nights in Dec 2024

10/10 Excellent

Noritza, Canovanas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, food options, activities, facilities and staff were great and beyond. The only thing that we disliked was the glass at the shower that is not suitable for family members staying together in same room. Otherwise, fabulous!
Stayed 6 nights in Dec 2024

2/10 Terrible

Agnes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good except the main restaurantes .
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, very accommodating and helpful. Dining was great and the food was of a very high standard, just like eating at a restaurant, lots to choose from so never disappointed with the options. For a buffet which was very convenient if you wanted to have a small/light snack for dinner was amazing - lots of choices. Serenade is SUPER CLEAN - Always noticed how the staff were constantly cleaning public areas to ensure our safety from the rain and thunderstorms. The bar staff were friendly and couldn't do more than enough to make sure you enjoyed the choice of drinks that goes right from the coffee shop to the pool bar areas. A special thank you to Juan (director of property) and the assistant Wilson who made our stay very memorable. I look forward to coming back in the near future.
Stayed 4 nights in Dec 2024

6/10 Okay

Alexis

Stayed 4 nights in Dec 2024

10/10 Excellent

Mourad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: Nice resort. Constructive: designate an area for smokers. Designate one pool for adults only (yes, even in the Family resort, some adults still need a peaceful time without kids noise)
Stayed 6 nights in Dec 2024

8/10 Good

Rastham Karadan Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Pretty big and plenty of options to stay within the property and spend your time. A good decent beach. I would have wished the food had some more choices. The restaurants you had to book but sometimes, it's difficult to get what you need and you have to plan ahead the day you checkin, plan your restaurant booking. Its all free but need upfront booking. Another problem, the bathroom had a glass, one could see the person taking a shiwer.I travelled with family so, I had to stand out when my 12 year old girl would take a shower. Other than that, it was a great experience.
Stayed 4 nights in Dec 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Francisco

Stayed 4 nights in Dec 2024