SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
VIP Access

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

3 outdoor pools
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Free minibar, in-room safe, desk, laptop workspace
Reception
Free minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • North Beach
    ‪67 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪61 min walk‬
  • Playa Mujeres Golf Club
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Room, 1 King Bed (Delight)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (Delight)

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Delight)

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Elite Room, 1 King Bed

  • Marina view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Family Room, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

Elite Room, 2 Queen Beds

  • Marina view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Elite Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Elite Room, 1 King Bed, Ocean View

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Captivate Swim out)

  • Water view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Double Bed (Euphoria)

  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 1 Double Bed

Room, 1 King Bed (Captivate Swim out)

  • Water view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Elite Suite, 1 Queen Bed with Sofa bed

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Family Room, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds

Suite, 1 King Bed, Ocean View (Euphoria)

  • Ocean view
  • 83 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Ocean View (Delight)

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and a safe. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

A private beach, a marina and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ciel Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
During your stay at SLS Playa Mujeres – ALL Inclusive Collection, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include 18 restaurants, 3 coffee shops/cafes, 3 beach bars and 5 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to body wraps, hot stone massages or manicures and pedicures at Ciel Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, a 24-hour gym and complimentary bicycles
  • 7 minutes by car from Playa Mujeres Golf Club and 9 minutes from Ultramar Ferry Puerto Juárez
  • Cats and dogs welcome free of charge
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 5 bars/lounges. Public spaces have free WiFi. This luxury property also offers a children's pool, a 24-hour fitness centre and a garden. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkelling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (8,719 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 283 out of 392 reviews
Rating 8 - Good. 52 out of 392 reviews
Rating 6 - Okay. 32 out of 392 reviews
Rating 4 - Poor. 8 out of 392 reviews
Rating 2 - Terrible. 17 out of 392 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SLS Playa Mujeres is a beautifully designed resort with cuisine that is superior to all that I have experienced here in the playa mujeres coast. I have stayed here twice now in two months, and have spent relaxing times on the beach which always has easy access to chairs/umbrellas (in the adult portion), and the adult pool which always has good DJs and at times live music as well. My only issue both times was the control of the children at this resort, especially at night. Up until 10pm at night, they would be at the bars such as Hudson Tavern and disrupt the experiences of many adults. Many of the leasure areas to sit in the evening would also be taken up my misbehaved children. Control and better management of this issue is necessary if this specific resort wants to flourish. It has so much potential, and it is a shame to see the direction things have taken in the first 3 months since it opened in November 2024.
Stayed 3 nights in Jan 2025

10/10 Excellent

DOHYUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Mahmoud Suleiman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at in Cancun. Food was amazing!!!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was absolutely fantastic! The service was impeccable from start to finish. The concierge team went above and beyond to ensure our experience was flawless and that we lacked nothing during our stay. A special shoutout to Enrique, the bartender at the swim-up pool – he was exceptional! His friendly demeanor, attention to detail, and amazing cocktails truly enhanced our experience. Highly recommend this place for anyone looking for outstanding hospitality!
Stayed 4 nights in Jan 2025

6/10 Okay

Shawn, Belle River

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Pavel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely gorgeous. The stuff is very friendly. They working hard to make everybody happy. We had stay with two kids as was a little bit hard with the food selection because they don’t have buffet lunch in dinner so the kids have not nothing to eat except pizza nuggets and chips. Hope they’re gonna open the buffet as soon as possible.
Stayed 7 nights in Jan 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was outstanding loved it and the view was beautiful. Very gated and private hotel
Stayed 4 nights in Jan 2025

6/10 Okay

Christopher

Stayed 7 nights in Jan 2025

10/10 Excellent

YASMEEN

Stayed 5 nights in Jan 2025

10/10 Excellent

Jairo, royal oaks

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort had tons of activities such as Mariachi, live music, and dances. I enjoyed their friendly and helpful staff. The food was amazing and such beautiful views. A huge shoutout to the bartenders there especially Ivan, Daniel Lopez, Moises, and Andy. They're always attentive, friendly, funny, and helpful you will have a blast with them. I will for sure be coming back.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jharold

Stayed 4 nights in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Pasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was attentive
Stayed 9 nights in Dec 2024

10/10 Excellent

Mariya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and spectacular food. Beach was great and where we hung out most of the time during the day. Some of the areas are very rocky so I would bring water shoes when we go back. Wi-Fi worked seamlessly Food was excellent Entertainment at the pool was a DJ. I do think additional entertainment would be nice.
Stayed 8 nights in Dec 2024

10/10 Excellent

Johnathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly incredible! The hotel is brand spanking new and luxurious. Only thing I would suggest is they make milkshakes for kids at the bars and restaurants to also have an option for them ….as most all inclusive in other cancun resorts do have this . Other than that this place is amazing with Hiit workout classes that is daily ,excellent fine dining in the evening and very capable and hospitable staff Well done SLS!
Stayed 3 nights in Dec 2024

10/10 Excellent

JIANG FENG

Stayed 5 nights in Nov 2024

2/10 Terrible

Miriam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I’ve stayed at. It ruined our trip, honestly. My boyfriend and I stayed about two weeks ago. We arrived at the resort at 10 am to do an early check in. By 4:30 pm, we were still not in our rooms! Don’t know who designed the bathroom showers. They are terrible. Water runs from the shower, unto the bathroom, unto the room, unto the hallway and even under the tiles. Immediately called reception. They sounded like it happens all the time. As pretty as the room looks, we were unable to enjoy it since we were panicking putting towels everywhere
Stayed 1 night in Dec 2024

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Ivana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I travelled here with our 1 and 3 year old and this is what we loved and didn’t love: LOVED: -food was delicious and lots of different options. our son wanted something from the Mexican restaurant when we were at the Japanese restaurant and they brought it over from the other restaurant for him; they’re very accommodating. -super clean resort -lots of activities for kids (waterpark, jungle gym, daily activities) -beautiful gym -great mocktales -beautiful view from all of the restaurants -delicious smoothie and fresh juice bar -beach was clean and well maintained -for it being a kid friendly resort it wasn’t loud and crazy like most family friendly resorts become DIDN’T LOVE: -kids pool wasn’t heated, it was freezing -staff is very limited in English -gift shop that had a pharmacy was VERY expensive (basic cough syrup for the baby was $49USD) so don’t forget to pack basic medications incase -they had no straws! It sucked when we had smoothies and mocktales without any straws so maybe bring some plastic or reusable straws if you like that with your drinks (also no kids cups at restaurants so definitely pack kids water bottles) Overall our stay was amazing and we will definitely be back to this resort!
Stayed 5 nights in Jan 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. I chose a swim-out room. It was exactly as expected. Every staff member I encountered had great attitudes and was eager to help.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had an excellent experience. The resort was beautiful, well kept, & staff were very kind & helpful. Check in was fairly seamless. I thought I was booking an ocean view as indicated on Expedia but that was not the case. We didn’t spend much time in the room so that was not a big deal to us. The room was clean & housekeeping was amazing - kept our room organized & tidy. We enjoyed using the gym, spa and yoga classes - lots of fitness classes & 2 gyms. The pool area is nice, however, I was surprised there are no towel attendants to seat you, & no sunscreen available ($35 bottle at the gift shop). In my experience, SPF is usually complimentary at resorts. We dined at the Mexican, Italian and steakhouse. Food was fantastic all around aside from the Italian. Most of that was inedible but it was fine since everywhere else was great. I would have appreciated a nondairy option and sugar free syrup at the coffee shop but we made do. The only service hiccup is that we requested water to the room, as we were completely out, and didn’t receive it until almost midnight (4 hours later) after calling multiple times. This was highly irritating as we were without water for multiple hours at night after proactively calling earlier in the evening. There are lots of tripping hazards/steps/uneven sidewalks. Maybe I’m clumsy but I ended up walking into water that I thought was a sidewalk. We enjoyed it overall and would likely return in the future and bring a group of people.
Stayed 3 nights in Jan 2025

10/10 Excellent

Renee M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our first time at an all-inclusive. The staff & management team were excellent at communicating. The food was outstanding. The drinks seemed a little weak, but not too bad when considering you can order as many as you please. We really enjoyed our lead Elite Concierge Andrea, the Elite Beach Concierge Jose & Omar, Roberto & Daniella. They made our daily beach cabana experience unforgettable. Gabrielle, our server at Caracol was exceptional. It’s hard to believe this place has been open only a few months. I can’t imagine what the service will be like in a few more months. This was one of the cleanest resorts we’ve ever been to. The bathrooms on the property were constantly cleaned, which I have not seen at a lot of other hotels. We loved our daily gelato at the coffee shop, our daily green smoothies at Verde, the Cole was amazing. I had a massage and tried out the hydrotherapy which was so relaxing. I couldn’t take advantage of all of the amazing workout classes because of a recent surgery, but I did love the daily aqua aerobics. The gym has everything you need. My only complaint was that there is no AC or fans running so it gets pretty hot in there. Next time we go, I definitely want to try the spin classes, the gravity yoga, and the HIIT classes. Tons of option ms for staying fit on vacation and I loved that Verde offers protein smoothies, along with other supplements like collagen and creatine geared towards athletes. We will be back!
Stayed 7 nights in Dec 2024

10/10 Excellent

Angie Nagiba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Hessam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were really excited for our stay at this new hotel. But it is very much under construction and Ops lacking. Unfortunately when we booked with Expedia as Gold members, reservation photos had a private sauna w view. When we arrived they said that is not what we booked. After thirty minutes and they made an “exception” for an upgrade. They said this upgrade comes with a butler and a private sauna. We arrived at our room to find out the sauna couldn’t be used because brown water came out. The butlers were very pleasant texting saying hello every few hours but didn’t once bring the one thing we asked for: water. they never brought it in 3 days. It was a running joke that will the next butler finally bring us water! We asked for the sauna to be checked. They told us maintenance will check it. Next day they claimed it was repaired and same thing with brown water. Many many calls later a manager came and said she is sorry. They can move our room But they cant guarantee the sauna to be clean there! We said we want a discount or refund. We paid for amenities we never received. She said discounts are very complicated and all they could do was comp our massage-about $200. The VIP package stay was $600 a night!!! The manager finally did bring us water though. The food is very good. Although they do not have the typical breakfast spread of all inclusive resorts in Mexico. apparently they do not have enough guests to do the spread yet. The pool and outdoor space was vast and beautiful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniela Veronica

Liked: Staff & service
Stayed 6 nights in Dec 2024