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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
VIP Access

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3 outdoor pools
3 outdoor pools
Property grounds
Miscellaneous
Free minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

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Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪13 min walk‬
  • North Beach
    ‪67 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪61 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, 1 King Bed (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Delight)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (Delight)

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Delight)

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed

  • 50 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

Family Room, 2 Bedrooms

  • Sleeps 7
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds

  • 50 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Captivate Swim out)

  • 50 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed (Euphoria)

  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Captivate Swim out)

  • 50 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Suite, 1 Queen Bed with Sofa bed

Free minibar, in-room safe, desk, laptop workspace

Elite Suite, 1 Queen Bed with Sofa bed

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Family Room, 2 Bedrooms

  • Sleeps 8
  • 2 King Beds

View all photos for Suite, 1 King Bed, Ocean View (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Ocean View (Euphoria)

  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Delight)

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Finest Playa Mujeres by The Excellence Collection - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, (1242)
The price is €736
for 1 room
includes taxes & fees
16 Apr - 17 Apr
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and a safe. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

A private beach, a marina and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ciel Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
During your stay at SLS Playa Mujeres – ALL Inclusive Collection, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include 18 restaurants, 3 coffee shops/cafes, 3 beach bars and 5 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to massages, manicures and pedicures or body scrubs at Ciel Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, a 24-hour gym and complimentary bicycles
  • 7 minutes by car from Playa Mujeres Golf Club and 9 minutes from Ultramar Ferry Puerto Juárez
  • Cats and dogs welcome free of charge
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 5 bars/lounges. Public spaces have free WiFi. This luxury property also offers a children's pool, a 24-hour fitness centre and a garden. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkelling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (8,719 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 302 reviews
Rating 8 - Good. 44 out of 302 reviews
Rating 6 - Okay. 24 out of 302 reviews
Rating 4 - Poor. 7 out of 302 reviews
Rating 2 - Terrible. 15 out of 302 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Beverly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent. The food was very good and service was excellent!
Stayed 4 nights in Dec 2024

10/10 Excellent

TIESHA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property I just wish it had more things for adults only everything shuts down so early more things to do for couples .
Stayed 4 nights in Dec 2024

2/10 Terrible

Christian

Stayed 5 nights in Dec 2024

6/10 Okay

Meredith Shellnutt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent service! Great dining options and cocktail bars. We traveled as a couple snd stayed on the adults side. Facilities are new and staff went above and beyond. Will come back!
Stayed 4 nights in Dec 2024

10/10 Excellent

ULRIKE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very attentive and friendly. Loved the two gyms and juice bar. My teenager loves the teen club. Breakfast buffet was great with lots of fruit options including passion fruit which I have not seen before in any Mexican all-inclusive. Great beach and nice coffee bar. Definitely need to make dinner reservations. We enjoyed our stay and will recommend to other travelers.
Stayed 6 nights in Dec 2024

2/10 Terrible

dana elizabeth

Stayed 5 nights in Dec 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Mira

Liked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Sam

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Besides the fact that they didn’t have our reservation or room type ready at check in and they supposedly upgraded us to a better room, the rest of the trip was amazing. Hotel needs to be more organized with staffing.
Stayed 6 nights in Dec 2024

10/10 Excellent

SAMEH

Stayed 7 nights in Dec 2024

6/10 Okay

Juan

Travelled with family, Travelled with family and small children
Disliked: Staff & service
We liked that the beach was clean. We disliked the attention to the costumer of the staff. We purchased the “VIP” service but there was no VIP treatment at all.
Stayed 6 nights in Dec 2024

4/10 Poor

Yuridiana Guadalupe Arechar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Since the beginning of our stay, we were disappointed with the check-in process. We were expecting a butler, but he never contacted us. We also wanted to make reservations for restaurants, but we were only able to do so for three days. we decided to order room service instead, as the service was superior to that of the restaurants. The food at the restaurants took longer to arrive and had a limited selection. Room service was more convenient and faster. The only aspects of our stay that we enjoyed were the spa services and the Kids pools area. The waiter, Johnathan at the pool kids area, significantly improved our experience by being prompt and attentive with a smile. However, the checkout process was even more problematic due to excessive communication issues between the staff. We encountered numerous problems with the reception and concierge areas. They gave us a credit for a cabana for all the issues that we encountered wanted to used it for spa services instead since we didn’t used the cabanas but they weren’t able to apply it.
Stayed 6 nights in Dec 2024

10/10 Excellent

Robert Lehr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and property are gorgeous, the staff were wonderful. Very family-friendly with lots for kids as well as grown-ups to do (though if you are a teetotaler, slightly less). Though the restaurants were beautiful, the food was not quite up to par.
Stayed 4 nights in Dec 2024

10/10 Excellent

Renzo

Stayed 4 nights in Nov 2024

6/10 Okay

min

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with wonderful staff but not enough activities. I stayed in elite room but there werent many amenities even with that. I think once it’s totally open that may change
Stayed 5 nights in Dec 2024

10/10 Excellent

Arash, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. Staff is super nice. Food in every restaurant is amazing. All in all one of the best hotels we have ever been in Cancún area
Stayed 5 nights in Dec 2024

10/10 Excellent

Ruslan, Columbus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our family (3 kids) and we all had a blast. There is something to do for everyone. They had a nice water park for kids, kids club my daughter really enjoyed. The cinema was huge and kids loved it. The rooms were really nice and clean. The resort itself is super taken care of, staff works hard to keep everything tidy and fresh. Coffee shop is the best. The restaurants were all very good especially the Japanese one. The 2 things that slack here is no nightly entertainment and no buffet for lunch/dinner. Other than that it’s a 10/10 resort. Very elegant , if you’ve been to Miami hotel 1, this is seriously a dupe of it except better.
Stayed 7 nights in Dec 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Danijela, Fort Worth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from an incredible stay at the SLS Playa Mujeres and WOW what a trip! From the moment we arrived, we felt completely taken care of. The staff is absolutely amazing, and a special shoutout goes to Omar Daniel, Ever (like Forever), and Jose at the pool/beach area. These guys went above and beyond to make our family feel special and really made the whole experience unforgettable. Omar, in particular, was a rock star. The food at the restaurants was phenomenal. Whether it was breakfast, lunch, or dinner, the quality and variety were top-notch. The beach was stunning, super calm and clean which was perfect. The kids especially enjoyed it. The room was spacious and comfortable, with everything we needed. The mattress was firm and my only complaint, but only because I prefer a super soft mattress. Snacks and mini-fridge stayed stocked throughout our entire stay. Gorgeous view of the marina from our balcony. They even made sure to cater to families with kids, which made our stay so much easier. The adults-only pool was split up, so this made it easier on us with the kids without feeling like we were in the way. The waterpark was the highlight for our littles and they couldn't get away from the area. Honestly, we couldn't have asked for a better winter vacation. The SLS Playa Mujeres nailed it as a new resort, and we are definitely coming back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Eduardo H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Employees go about and beyond for you. Food is delicious. Great drinks. Can't wait to go back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Chevanny Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best all inclusive Resort I’ve been and I absolutely recommend 10/10
Stayed 5 nights in Dec 2024

10/10 Excellent

Cherilynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little unorganized with the check-in, and only 3 dining restaurants open but other than that great spot! Really great service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anabel

Stayed 3 nights in Dec 2024