Location was AMAZING, very walkable, lots of food options right at the doorstep. 5 mins walk to Fairmont Le Chateau Frantenac. 8 mins to the Funiculaire to go down to Petit Champlain.
About property management
Pro: The staff in general were wonderful apart from the issues with checkin / checkout. We were allowed to check in early. And even if rooms are not available yet, they all
Con: Our check in experience was absolutely terrible. Before booking a room with double bed for 3 people, I specifically called in and asked if they will be providing an additional sofa / cot, and they confirmed that they will. After arriving at the property, however, turns out, the room we were in had no room for additional bed. I was charged an additional $20 for switching to a room that did have extra space.
Keep in mind, I was already charged $40 extra for the 3rd person during the original reservation. We had to move with our luggage up and down the stairs to shop around rooms twice to find a room that works.
There was supposed to be daily cleaning done. We stayed for, 2 days, there was no cleaning done.
After check out, I received a call from reception saying they will charge us extra because we left used towels on the small bathroom floor to avoid dirtying the clean ones. The lady used the excuse "the towels were not used for body cleaning. They will need to be thrown out or taken for special cleaning". This makes me question how they 'normally' clean the sheets / towels to begin with.