I booked my trip in August of 2023 for a concert in June 2024. I selected the option to pay at the property. The day manager apparently attempted to pre-charge my card at noon on the date of arrival, but the card was declined because I had since received a new debit card since booking the reservation. She had attempted to call me, but I was traveling and couldn’t be reached, so she cancelled my reservation. When I arrived at the hotel at 8pm with two 16 year old girls, I found out the room had been cancelled and the hotel was booked. Because my card should never have been charged until I arrived, I would’ve given this hotel a 1 star review for service. However, the two ladies working the desk that evening were so kind and helpful at making sure we found a nice, safe place to stay for the two nights we were in town…they earned a few extra stars. I can’t say anything more about the hotel since we didn’t actually stay there, but I hope that day manager learns what “pay at property” means for future customers.