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Sheraton Mall of the Emirates Hotel, Dubai

5.0 star property

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Presidential Suite, 1 Bedroom | Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

Map
Sheikh Zayed Road - Al Barsha, Mall of the Emirates, Dubai, 450309
  • Ski Dubai
    ‪10 min walk‬
  • Mall of the Emirates
    ‪11 min walk‬
  • Burj Al Arab
    ‪7 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, City View

Deluxe Room, 1 Double Bed, Non Smoking, City View | Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 Double Bed, Non Smoking, City View

  • City view
  • 70 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed

Club Room, 1 Double Bed | Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Club Room, 1 Double Bed

  • City view
  • 70 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 3 Bedrooms

49-inch TV with satellite channels

Suite, 3 Bedrooms

  • City view
  • 145 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access | Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

  • City view
  • 90 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed, Non Smoking, City View

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Presidential Suite, 1 Bedroom

  • City view
  • 153 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Club Suite, 1 Bedroom

  • City view
  • 86 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom | Living room | 49-inch TV with satellite channels

Grand Suite, 1 Bedroom

  • City view
  • 67 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Single Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Club Room, 2 Single Beds

  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Grand Room, 2 Single Beds, Non Smoking

  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, City View

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Single Beds, Non Smoking, City View

  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Deluxe Suite, 1 Bedroom

  • City view
  • 55 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Club Room, 1 King Bed

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Grand Room, 1 King Bed, Non Smoking

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, City View

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Single Beds, Non Smoking, City View

  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment | Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

  • City view
  • 143 sq m
  • Sleeps 5
  • 2 Double Beds

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About this property

Sheraton Mall of the Emirates Hotel, Dubai

Mountain elegance with downhill skiing
A dedicated ski hotel, Sheraton Mall of the Emirates Hotel, Dubai offers plenty of on-site amenities, including a full-service spa, ski storage and ski passes. Housekeeping is available on request.
Sheraton Mall of the Emirates Hotel, Dubai offers 481 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets. Televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Shine Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sheraton Mall of the Emirates Hotel, Dubai. During your stay, you'll be connected to a shopping centre and within walking distance of Mall of the Emirates. Free WiFi in public areas, free valet parking and a free beach shuttle are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Turkish cuisine at Besh Turkish Kitchen, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, facials or body scrubs at Shine Spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Within a 15-minute walk of Mall of the Emirates and Ski Dubai
  • Free beach shuttle service
After a day on the snow, indulge in a treatment at the full-service spa or enjoy a swim in one of the 2 outdoor swimming pools. Sheraton Mall of the Emirates Hotel, Dubai helps provide the perfect winter holiday with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There are 2 restaurants on site, along with a coffee shop/cafΘ. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness centre and a sauna. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Besh Turkish Kitchen – This restaurant specialises in Turkish cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Spartan Sports Bar – This sports bar specialises in international cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
Sanctuary Pool Bar – This poolside rooftop bar specialises in international cuisine and serves lunch and light fare. A children's menu is available. Open daily.
OAnjo – Overlooking the pool, this restaurant specialises in Fusion cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
24-hour room service is available.

Languages

Arabic, English, Filipino, French, Hindi, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (AED 50 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 75 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Besh Turkish Kitchen
  • OAnjo
  • Sanctuary Pool Bar
  • Spartan Sports Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Designer stores
  • Downhill skiing
  • Full-service spa
  • Sauna
  • Shopping centre
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's dinnerware
  • Children's toys
  • Dining table
  • Free cot
  • Highchair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 3,289 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower (61 centimetre high)
  • Grab bar near toilet (61 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (102 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Mall of the Emirates Hotel, Dubai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 75 per person
  • Fee for in-room wired Internet: AED 50 per day (rates may vary)
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Dubai Mall Emirates
Sheraton Dubai Mall Emirates Hotel
Pullman Dubai Mall Of The Emirates Hotel Dubai
Sheraton Mall Emirates Hotel Dubai
Sheraton Mall Emirates Hotel
Sheraton Mall Emirates Dubai
Sheraton Mall Emirates
Sheraton Dubai Mall of the Emirates Hotel
Sheraton Mall of the Emirates Hotel, Dubai Hotel
Sheraton Mall of the Emirates Hotel, Dubai Dubai
Sheraton Mall of the Emirates Hotel, Dubai Hotel Dubai

Sheraton Mall of the Emirates Hotel, Dubai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1002 reviews
Rating 8 - Good. 287 out of 1002 reviews
Rating 6 - Okay. 55 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Dorar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Zaid

Stayed 2 nights in Jan 2025

8/10 Good

Sandeep

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Elisabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exquisite. The views were incredible. The staff were exceptional. And it was so convenient.
Stayed 2 nights in Dec 2024

10/10 Excellent

Loveness, Harare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graeat location with link to Mall of Emirates. Excellent staff. Superby housekeeping service from Emelia made my stay to feel like l was home despite the fact that it was peak season. The breakfast chefs were very good with the egg orders. The gym and swimming pool on the 24th floor have excellent views. I was not impressed with the aircon as the have fans that maintain room temperatures of 23°C and can not go above that hence a disadvantage on a chilly day.
Stayed 7 nights in Dec 2024

10/10 Excellent

Rubina

Stayed 4 nights in Dec 2024

10/10 Excellent

Ahmad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 5 nights in Dec 2024

10/10 Excellent

Josette

Stayed 1 night in Dec 2024

10/10 Excellent

Sultan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Hannelore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mall access

All excellent except the sewage smell on the lifts, it’s been a long time happening. When is this come to be handled ?
Stayed 2 nights in Dec 2024

8/10 Good

Sultan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about the hotel. This stay was my 2nd time. Stayed there in December 2022 and had the same great experience. Next time i am coming to Dubai i will stay at Sheraton again. I will definitely recommend to my friends and family.
Stayed 7 nights in Dec 2024

10/10 Excellent

Azita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice to stay in this hotel.
Stayed 8 nights in Nov 2024

10/10 Excellent

Humberto

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Noma

Stayed 1 night in Nov 2024

10/10 Excellent

Suha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The staff are extremely helpful. Special thanks to Raui from HK and the concierge.
Stayed 3 nights in Nov 2024

10/10 Excellent

Linda

Travelled with family
Liked: Amenities
Ok but service slow
Stayed 2 nights in Oct 2024

2/10 Terrible

MANPREET

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, terrible stay
Stayed 3 nights in Oct 2024

10/10 Excellent

abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel at a decent rate.

I always enjoy my stay here. Decent rate for the stay. Great breakfast also. Connected to MOE is the best part.
Stayed 1 night in Oct 2024

10/10 Excellent

Angelo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it.

Great hotel. The staff is amazing. They do make you feel special. The premises are spotless: room, hallways, common areas, restaurants, pool... the place is immaculate. And the location is perfect, being attached to the Mall of the Emirates with very convenient access to the Metro.
Stayed 7 nights in Sep 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice. It was modern and clean and updated. The only thing I could fault was probably the buffet breakfast. It was very average and could do better.
Stayed 1 night in Oct 2024