6/10 Okay
Kristine
Travelled with family and small children
23 Aug 2024
They tried to change the type of room I booked to a cheaper style room but still charge me the price of the room booked. When I asked for the type of room I booked and showed the confirmation the desk person but me in the worst room she had, in front of the stairs with two of the three walls next to the noisy halls.
Its a beautiful hotel and space but I did not appreciate them trying to pull a fast one on me.
My toddler was tired and having a hard time at the restaurant but with the limited hours we had to go eat and try to deal with him or not eat at all. Two separate waitresses were all over him, before we could. One threatened not to give him his food if he didn't sit down. Did not appreciate them not letting us deal with the situation. Having complete strangers scold him was not called for and it did not help the situation.
Supper was expensive and not worth it, breakfast was good.
Kristine
Stayed 1 night in Aug 2024