2/10 Hirveä
Tarkistettu asiakas
Matkusti ryhmän kanssa
18.12.2023
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overall a very bad experience. I don’t even know where to begin. The problems we faced were minor, but the main issue was the plain rude staff and atrocious service that made everything worse.
Our booking had been messed up and we were given the wrong room, accompanied by eyerolls from check in staff and lack of any effort to even explain the situation to us or apologise.
We were given the wrong room and then told to change rooms the following day. We said we wanted to keep the room we were given as changing would be an extra hassle, only to find out the shower was flooding. We finally were able to speak with the manager after trying to speak to reception staff who were clearly not interested in assisting us and explained the room and shower situation. Manager said shower will be fixed and that all the inconvenience will be made up to us. He also said he would call us back, but never did. Shower wasn’t fixed and the room wasn’t even cleaned, no compensation or apologies. We were offered another room that had a strong cigarette smell. It was either one with a flooded shower or one that was stinking of cigarettes.
No matter what we asked or said, we were treated like we were the problem. We spent a majority of our short stay waiting at reception for issues to be resolved or someone to even speak to us.
Cannot recommend this hotel whatsoever.
Tarkistettu asiakas
Yöpyi 2 yötä joulukuussa 2023