2/10 Terrible
Linda
Travelled with family and small children
8 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
Hotel room had a tv that didnt work, commode stopped up first day, we were placed in a room that had no lighting and felt very unsafe and we had children with us. No staff was working other than when we arrived the first day. 2nd day staff was off...nobody was there NOBODY!!! I finally found person around 3 or 4 that worked there to tell them my commode was stopped up and we had no toilet paper.
No food was served because on Sunday that is everybodys day off so we had no lunch or no dinner served or cooked as promised on the first day.
3rd day we finally got somebody but it was one person and they offered to cook something for us and they had a private person cooking tamales and made some to bring us.... there was not one other person on that beach in front of the hotel .... no people at the hotel.... nobody was available to help us ...
On the 2nd night the power went off on the whole island. We were terrified and afraid to leave our rooms. it was in the middle of the night and it was off for hours.
I want a full refund. We did not get any of the amenities that was promised on the website...its an unsafe environment and no staff was even there to help us the entire 3 day we were there. Its not a good place or safe place. I complained to the one person that was there and they didn't want to help me at all.
Linda
Stayed 3 nights in Dec 2024