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DoubleTree by Hilton Rochester

Property class: 4

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Photo gallery for DoubleTree by Hilton Rochester

A high-rise hotel with a rooftop pool, indoor garden, and a view of the cityscape.
An indoor atrium with a patterned floor, large windows, and indoor plants.
A modern restaurant interior with a bar area, seating arrangements, and a blue accent wall.
A modern outdoor seating area with tables and chairs, a bar in the background, and a pergola structure.
A modern lobby with a reception desk, sofas, a fireplace, and a decorative wall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1111 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪19 min walk‬
  • Place, Marketplace Mall
    ‪4 min drive‬
  • Place, Rochester Institute of Technology
    ‪9 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard, One King and One Sofa Bed

A hotel room with a bed, a TV, a desk with a chair, a small table, and a sofa.

Standard, One King and One Sofa Bed

8.0 out of 10
Very good
(58 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 1 King Bed Nonsmoking

A hotel room with a large bed, a bedside table, a lamp, a small round table, and a window with curtains.

1 King Bed Nonsmoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One King Bed, Non-Smoking, Accessible

A hotel room with a wooden headboard bed, a desk with a chair, a lamp, and a window with curtains.

One King Bed, Non-Smoking, Accessible

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom

A hotel room with a large bed, a television, a sofa, a desk, and a window with curtains.

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for One King Bed, Accessible, Roll In Shower

A hotel room with a large bed, a sofa, a side table with a lamp, a small round table with a decorative item, and a window with curtains.

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Bathtub

A hotel room with two beds, a wooden floor, a textured wall, and a painting.

Room, 2 Queen Beds, Bathtub

  • Sleeps 1
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed (with Shower)

A hotel room with a bed, a desk with a chair, a sofa, a coffee table, a TV, and a lamp.

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Bathtub

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Room, 2 Queen Beds, Bathtub

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds (Shower)

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Room, 2 Queen Beds (Shower)

7.4 out of 10
Good
(20 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Similar properties

Exterior
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
Rochester
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.0 out of 5, Very good, 1,001 reviews
The price is €113
includes taxes & fees
28 Sept - 29 Sept
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

DoubleTree by Hilton Rochester

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Other amenities include a bar/lounge, a microwave in a common area and conference space.
DoubleTree by Hilton Rochester offers 248 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the pool at DoubleTree by Hilton Rochester. During your stay, you'll be within walking distance of Marketplace Mall. Enjoy features like free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Bistro 252
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the pool and the helpful staff
  • Just a 2-minute drive from Marketplace Mall and a few minutes from Tim Hortons Iceplex
  • Free local-area and shopping centre shuttle service
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 12480 square feet (1159 square metres) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and A shopping centre shuttle are free. Self parking is free.

This 4-star Rochester hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bistro 252 – This restaurant specialises in American cuisine and only serves breakfast. Open daily.
Trellis Lounge – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15.50 for adults and from USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 434 out of 1003 reviews
Rating 8 - Good. 197 out of 1003 reviews
Rating 6 - Okay. 159 out of 1003 reviews
Rating 4 - Poor. 108 out of 1003 reviews
Rating 2 - Terrible. 105 out of 1003 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay !
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ornella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super helpful and the space has all the amenities needed for a comfortable stay.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Darrayl F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic, especially John at the front desk. The bar area is beautiful, and the hotel is centrally located.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, great shower delicious warm cookies.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and secure
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Shimiah

Good parking,rooms a little old. Nice restaurant
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Georgeanne

Liked: Cleanliness, staff & service
The breakfast buffet was just ok and it cost $15.00 each.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! The view from our room wasn’t great but the glorious sunset we watched from the comfort of our bed was so nice! Room was clean and updated, beds were comfy. Stayed one night and checked in late so didn’t get to enjoy the pool but the decor, sitting areas and bar area looked amazing. Will book there again when returning to Rochester.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying. My son wanted to have his bday party w some friends. So it was a perfect spot and decent price for 2 rooms. We were able to check in early as well which worked out perfectly. Pool is always nice, I love the vibe w the trees and plants.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Pamela

Parking was easy and secure. Room was clean and sufficient. My go to place when visiting Rochester.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jamaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! Breakfast was top tier and the room was very clean and amenities were all great. Inwill definitely be staying again and highly recommend staying here.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the very best hotels I’ve ever stayed at. The place itself was beautiful, the atriums really set the peaceful vibe. The indoor pool was the real reason we picked this place and it did not disappoint! The staff was beyond welcoming and helpful. This will be our pick every time in Rochester!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were very friendly and helpful. We had a minor maintenance issue and it was handled very quickly. Very nice to work with. The Trellis Restaurant and Lounge was very good. Theresa did a great job! All in all it was a great experience.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Du

Liked: Cleanliness, property conditions & facilities
The hotel is a bit outdated, but it is nice and clean. The swimming pool was a little cold. Breakfast is not included, but there is a $25 fee per room for the basic option, which is not worth it.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free parking was right in front of the building which was great. The room was phenomenal and the ambiance of the lobby is definitely a must see!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience I had was peaceful staff were friendly good with children pool was amazing
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Tammy

Liked: Cleanliness
Everything was wonderful
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities
Repair the rust on the rotating door.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
I feel like there should be a complmental breakfast and a microwave in the room with all the money Double Tree makes
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room, noisy, rare housekeeping
Stayed 5 nights in May 2026
Verified review

2/10 Terrible

Janed

Liked: Staff & service
Disliked: Cleanliness, amenities
My room wasnt clean dirty underwear hanging in bathroom. Room moved to had hair around the-toilet. Front desk team was friendly
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room . Safe and pleasant staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities
Lovely stay! Clean. Comfortable. Just perfect!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Darrayl

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful facility, great staff, clean and comfortable room
Stayed 3 nights in Jan 2026