2/10 Terrible
Bridget T.
19 Mar 2025
Disliked: Cleanliness
Absolute Living Nightmare!!! PLEASE HEED MY WARNING
The host- Cameron, did not communicate anything aside from the check in directions the day of my stay. When I arrived to the property at 2:50 PM for a 3:00 PM check-in, after 3 messages to Cameron asking about an early check-in, there were no keys available. I called Cameron and he let me know the cleaners were behind and that the keys should be there shortly. I returned to the property at 3:40 PM, no keys. I waited in the adjacent parking lot, thankfully during daylight hours, with my exhausted and sick 3 year old, for over an hour, at this point my calls to Cameron were going straight to his voicemail box as if he had blocked me. I had groceries with me that were quickly defrosting. At that point Cameron stated there was a misunderstanding and that this property was double booked, someone was already there. Cameron offered me a second property down the road. In desperation to get my 3 year old down for a nap I obliged and dragged her (crying and exhausted) up to the 5th floor of the 2nd property, followed the check-in instructions, and WALKED IN ON PEOPLE WHO WERE STAYING IN THE UNIT!!!! Still no answers from Cameron to my calls. Eventually he concedes that he messed up, cancels my reservation and issues me a refund. I cannot overstate how not only was this an inconvenience but this event was truly a safety concern from beginning to end. I plan to follow up with VRBO and local law enforcement if needed to make sure this doesn't happen to other folks. STAY AWAY!
Bridget T.
Stayed 2 nights in Mar 2025