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Red Roof Inn Rochester - Henrietta

2.0 star property

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Photo gallery for Red Roof Inn Rochester - Henrietta

Reception
Free toiletries, towels, soap, shampoo
Superior Room, 1 King Bed (Smoke Free) | In-room safe, blackout curtains, free cots/infant beds, free WiFi
In-room safe, blackout curtains, free cots/infant beds, free WiFi
Laundry room

Reviews

5.4 out of 10

Popular amenities

  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Parking included

Explore the area

Map
4820 W Henrietta Road, Henrietta, NY, 14467
  • Marketplace Mall
    ‪3 min drive‬
  • Rochester Institute of Technology
    ‪6 min drive‬
  • University of Rochester
    ‪10 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Superior Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Smoke Free)

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Deluxe Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Red Roof Inn Rochester - Henrietta

Hotel with free parking, near Veterans Memorial Park
This smoke-free hotel features coffee/tea in a common area, laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and a front desk safe.
Red Roof Inn Rochester - Henrietta offers 108 air-conditioned accommodations with a safe and free toiletries. Flat-screen televisions come with premium satellite channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary local and long-distance calls (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Red Roof Inn Rochester - Henrietta. During your stay, you'll be close to Veterans Memorial Park. Features include free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, laundry facilities and a car charging station
  • Just a 3-minute drive from Marketplace Mall and a few minutes from Veterans Memorial Park
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Red Roof Inn Rochester - Henrietta, you'll find a vending machine, coffee/tea in common area, and laundry facilities. WiFi is free in public spaces. Red Roof Inn Rochester - Henrietta also features express check-in, express check-out, and a front desk safe. Limited free parking is available on a first-come, first-served basis.

This Henrietta hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

More

  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 4 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD105 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Henrietta
Red Roof Inn Rochester
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester Hotel
Red Roof Inn Rochester Hotel Henrietta
Rochester Red Roof Inn
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Rochester Henrietta Motel
Red Roof Inn Rochester Motel
Henrietta Red Roof Inn
Red Roof Rochester Henrietta
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester - Henrietta Hotel
Red Roof Inn Rochester - Henrietta Henrietta
Red Roof Inn Rochester - Henrietta Hotel Henrietta

Red Roof Inn Rochester - Henrietta Reviews

Reviews

5.4
Rating 10 - Excellent. 190 out of 1000 reviews
Rating 8 - Good. 128 out of 1000 reviews
Rating 6 - Okay. 171 out of 1000 reviews
Rating 4 - Poor. 188 out of 1000 reviews
Rating 2 - Terrible. 323 out of 1000 reviews

5.2/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Halie

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bed was dirty, found hair in it. They offered a different room but refused to refund the first night (despite us not staying). Friendly staff, but firm on alleged policies
Stayed 2 nights in Jan 2025

6/10 Okay

Lorenzo

Business traveller
Liked: Staff & service
Disliked: Amenities
The door 🚪 looked like and wasn't secure
Stayed 1 night in Jan 2025

4/10 Poor

Rudo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Murali, Elkridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rashard

Liked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Howard

Stayed 1 night in Jan 2025

10/10 Excellent

Arnel

Stayed 1 night in Jan 2025

10/10 Excellent

Howard

Stayed 1 night in Jan 2025

4/10 Poor

Himeka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

So many roaches in the rom. We had to be moved twice. The tv in 2 of the rooms didn’t work. All of the rooms are very old and outdated.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alyssa

Liked: Staff & service, property conditions & facilities, room comfort

Always a good experience

Spent the day at local diners and Dave & Busters, didn’t actually check in until 1AM. Check in was super easy, he gave me my key and made sure to get clear and simple instructions on getting to my room, to be sure I wasn’t outside wandering at night in the cold alone (my fiancé was in the car so I did look alone). The room smelled weird, but was warm and had clean sheets so that’s all that really mattered. There was a a paper towel in the peep hole, which made it feel sketchy but that’s fine. The shower had good enough water pressure to knock over the elderly (in a good way). Only 2 towels so we had to share. We probably could have gotten more from room service but we didn’t ask. When I checked out, they were still polite and was a stress free birthday to trip. We always use red roof. Photo of the D&B haul attached :)
Stayed 1 night in Jan 2025

8/10 Good

Tennille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Machara

Liked: Staff & service
Disliked: Cleanliness
The room its self was okay. The sheets kept coming off the bed and the mattress cover was kind of gross. There was also poop in the toilet when we get there and the seat was not cleaned.
Stayed 1 night in Jan 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2025

8/10 Good

Thibault

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 nuit 1 chambre standard 1 grand lit

Hotel situé dans une zone commercial, nombreuses options de shopping et de restauration (entre un Tim Horton’s et un Mc Donalds). Accueil rapide. Parking gratuit. Pas de petit déjeuner mais café disponible gratuitement le matin à la réception. Chambre simple (peu d’équipement) mais propre et spacieuse. Lit confortable, wifi fonctionnel. Quartier calme, peu de bruit lors de ma nuit. Bon rapport qualité-prix.
Stayed 1 night in Jan 2025

2/10 Terrible

Chrystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

2/10 Terrible

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities
They had broken toilet seats, no access to towels after a certain time,
Stayed 3 nights in Dec 2024

2/10 Terrible

Catherine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super dirty and gross ! I definitely dont recommend ! Staff was super rude .
Stayed 1 night in Dec 2024

10/10 Excellent

Roberto

Stayed 1 night in Dec 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

Mandy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No more bookings at Red Roof for us

Actual viz photos shown on website were deceiving. Photos showed decent condition vs. Actual as being old and warned out with a water closet clogged
Stayed 1 night in Dec 2024

4/10 Poor

Andrea

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is a motel. It is cleanish but very old. Stains and some things are torn. Some rooms smell a lot (cigarettes and cannabis). EV charges do not work. We tried to install the app but it does not exist in the AppStore. Guy at the reception very nice but not much he could do to improve our stay.
Stayed 2 nights in Dec 2024

6/10 Okay

GEISHA CLARE

Business traveller
Disliked: Amenities, property conditions & facilities
I dnt like the smell.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jullian

Stayed 1 night in Oct 2024

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fridge problem

The only thing I had to do was figure out why the frig was not working. Moving it to an outlet where the plug fit solved the problem and it kept my food cold and my ice blocks frozen. I was pleased to have it........thank you.
Stayed 2 nights in Dec 2024