8/10 Good
Karen
27 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at the Mercure, I have stayed there before, it’s close to everything and easy to get to, they need to get more covered parking for people staying there, I didn’t like parking out the back of the Mecure it didn’t feel safe, the staff at the desk were very helpful on arrival, the room was clean but the air conditioning may need a overhaul was very stuffy in the room, the only thing I was disappointed in on checkout they tried to charge my room with a breakfast fee of $28.00, I did not have a breakfast in the restaurant and it was charged to my room on the 23rd which I didn’t check in till after 4.00pm so how could I have had breakfast, the girl at the desk was lovely trying to work out what was going on, I said to check your cameras I was never in there, but management made me feel like I was not telling the truth, so it has put a bit of doubt wether too stay there again.
Karen
Stayed 2 nights in Jan 2025