The lady at reception, when she is there was helpful (only saw her twice in our 4 night stay, and both times because we called around to speak to her about checking in - no one was answering the door bell so wasted 10 minutes calling a bunch of numbers - and about check out as had to leave at 6am the next day), but that is the only positive I can give the site besides the good location. Our room had a broken shower (water kept spraying everywhere, mould in shower and the sliding doors were off the rails), air con kept making loud rattling noises (even when on quiet mode, which was useless as didn't really cool us down anyway) so couldn't keep on at night as didn't want to disturb others staying in surrounding rooms - walls are very thin - and bed was broken in parts and super uncomfortable, so much so that my husband did his back from sleeping so badly. Wi-fi was also very up and down. Lift was tiny and didn't hold alot of weight - could hold two suitcases and one person and thats it. On the day of leaving, lift wouldn't even go down so had to haul large suitcases down all the flights of stairs. Furthermore, it's a fair hike from Roma Termini if walking, it's up and down ALOT of hills. This place is also located up a hill so be prepared for that. I don't know if we just got unlucky with the room but it was not what I was expecting and cannot recommend due to the state of ours.