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Hotel Ciao

1.0 star property

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Photo gallery for Hotel Ciao

Superior Double or Twin Room | Down duvets, in-room safe, desk, laptop workspace
Exterior
Staircase
Hair dryer, soap, shampoo, toilet paper
Down duvets, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pet-friendly
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Via Marsala 96B, Rome, RM, 185
  • Colosseum
    ‪4 min drive‬
  • Spanish Steps
    ‪5 min drive‬
  • Trevi Fountain
    ‪6 min drive‬
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪44 min drive‬

Room options

View all photos for Classic Triple Room

Classic Triple Room | Down duvets, in-room safe, desk, laptop workspace

Classic Triple Room

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Classic Single Room

Classic Single Room | Down duvets, in-room safe, desk, laptop workspace

Classic Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Shared Bathroom

Down duvets, in-room safe, desk, laptop workspace

Double Room, Shared Bathroom

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Quadruple Room

Down duvets, in-room safe, desk, laptop workspace

Classic Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Double Room

Classic Double Room | Down duvets, in-room safe, desk, laptop workspace

Classic Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Triple Room

Superior Triple Room | Down duvets, in-room safe, desk, laptop workspace

Superior Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Down duvets, in-room safe, desk, laptop workspace

Superior Double or Twin Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down duvets, in-room safe, desk, laptop workspace

Deluxe Single Room

  • Sleeps 1
  • 1 Large Single Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Down duvets, in-room safe, desk, laptop workspace

Deluxe Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Down duvets, in-room safe, desk, laptop workspace

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Ciao

Hotel connected to the convention centre in Rome
Concierge services, tour/ticket assistance and a front desk safe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include multilingual staff assistance.
Hotel Ciao offers 15 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets. Televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

With your stay at Hotel Ciao, you're connected to the convention centre and just a quick walk from Via Marsala. You'll find features such as free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 12 minutes by foot from Via Nazionale and a 4-minute drive from Roman Forum
  • Cats and dogs welcome for a fee (restrictions apply)
Hotel Ciao offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Hotel Ciao also features a front desk safe and a lift.

This Rome hotel is smoke free.

Room service is available.

Languages

English, Filipino, Italian, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Mini-fridge

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 steps to reach entrance
  • Lift (59 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • TV with satellite channels

Food and drink

  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Ciao Hotel
Ciao Rome
Hotel Ciao
Hotel Ciao Rome
Hotel Ciao Rome
Hotel Ciao Hotel
Hotel Ciao Hotel Rome

Hotel Ciao Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 121 reviews
Rating 8 - Good. 44 out of 121 reviews
Rating 6 - Okay. 23 out of 121 reviews
Rating 4 - Poor. 6 out of 121 reviews
Rating 2 - Terrible. 6 out of 121 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly receptionist, Ruby welcomed us with a lot of information of activities, provided a map and gave us all the directions to the main attractions. We’ve got a free upgrade into an annex building around the corner, very nice, spacious and clean room. Quiet space. Walkable distance to all main interest points. I recommend this place and I would love to come back! Well done! Thanks.
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael, Millington

Liked: Cleanliness, staff & service, property conditions & facilities
It was an eccellent value for the price
Stayed 1 night in Nov 2024

10/10 Excellent

Gary, Parkersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a couple from US. Hotel Ciao was clean, sheets were crisp and white, room was large, staff was friendly and very helpful. Location was extremely convenient 1 block from train, metro and bus station. Nearby dining opportunities were plentiful, good and well priced. We will stay at Hotel Ciao again next time we go to Rome.
Stayed 5 nights in Nov 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, room comfort
This hotel served me well. Rooms are small but fine for the price. The location did not feel as bad to me as others say. There are now more police and security there than homeless people. Still, visitors will spend most of the time away from the area and the buses and metro make the rest of Rome accessible. Service was friendly and the no problems.
Stayed 4 nights in Nov 2024

8/10 Good

Eloida

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Near train station.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in Rome really in transit to other places in Italy, looking for a place convenient to the railroad, not really for the highlights of Rome. This place is incredibly convenient to the Termini, literally across the street. What we hadn;t fully appreciate was how easily from this spot we could get to anywhere in Rome. The taxi stand is right there, as is the Hop on/off bus, the regular bus, and the Metro. We knew this was not a destination place for food, but the desk at Ciao told us about a great Roman style restaurant in the are very popular with the locals. La Familia was so good and authentic we ate there twice (only Americans in the place, all locals otherwise) . What can I say - the staff were great, warm and friendly. Nothing fancy, but a good clean room, relatively quiet considering the location, and way better than we were expecting. We'll stay here again. Not for everyone, no restaurant, gym, pool etc. but perfect for our needs.
Stayed 2 nights in Oct 2024

10/10 Excellent

Francois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous étions dans leur nouvelle acquisition, c'était vraiment très bien comme endroit. Tout était neuf et propre a deux pas de la station de train.
Stayed 2 nights in Oct 2024

10/10 Excellent

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was friendly and helpful. The room was clean and comfortable. Good location.
Stayed 4 nights in Oct 2024

10/10 Excellent

Hannaliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, very clean , staffs are great, very kind and helpful. Free coffee and water
Stayed 2 nights in Sep 2024

10/10 Excellent

gdo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services, close to transportation
Stayed 2 nights in Sep 2024

10/10 Excellent

Glennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay for what it was worth. I would stay again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Maria Josefina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights and the staffs were friendly, spacious room and very clean. Very convenient to Roma Termini station for bus, metro and train transportation. I would stay again at this place.
Stayed 3 nights in Sep 2024

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 stay!

This hotel was amazing! Highly recommend! It has a good location next to Termini station, making getting to and from the airport easy as we did not need to lug our suitcases around Rome. Rooms come with a fridge and safe which are included in the brilliant booking. Air con was marvellous, especially coming in from walking around all day! The hotel staff were wonderful and so friendly, helped us with key information about Rome and gave us recommendations. Could not recommend it anymore.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ciao was right in the heart of Rome. Everything is close by within walking distance from dining, shopping and also the main attractions.
Stayed 2 nights in Jun 2024

10/10 Excellent

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful. Enjoyed our stay.
Stayed 2 nights in May 2024

10/10 Excellent

SHUMAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Staff was very nice and helpful.
Stayed 4 nights in May 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel Ciao experience was very good. We were greeted and welcomed in such a lovely manner! Our room was spacious and clean. As was our bathroom. It felt safe and was quiet for the duration of our stay. Being across from the Roma Termini was so helpful and the staff were incredibly helpful in helping us plan our day in Rome. Our vouchers for a traditional Italian breakfast were very much appreciated and the dinner recommendations and reservations were excellent! The property may only be one star - but the staff are five stars for sure!!! Would definitely recommend for the budget conscious traveler.
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great communication and easy check in
Stayed 1 night in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff… clean rooms and great location….
Stayed 1 night in Oct 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
A good simple "base camp" for the traveler who just needs somewhere to rest and recuperate after a long day's exploring. It's clean, has good internet, and the location across from the central terminal could not be more convenient. Also, the staff was all very cordial and helpful. It's not fancy, but I liked it. recommended.
Stayed 6 nights in Apr 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hosts were very friendly and the housekeeping is excellent. The beds were comfortable and the location is convenient. It is not the fault of the place that the Italian government is so inept they can't manage trash and homelessness near the train station. The area is FILTHY, garbage and human waste all over the streets. There are homeless people screaming outside the building almost all day and all night long.

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022

10/10 Excellent

Sophia

Stayed 1 night in Jun 2022

4/10 Poor

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel Ciao is centrally located near the train station which is why I booked it. Looking at the photos of the rooms online did not match the room I received, which was very outdated and in need of repairs. The room I stayed in was the "triple" room. The bathroom shower did not drain so I had to turn off the water every 30 seconds and wait a few min before turning it back on. The shower curtain nearly touched the toilet, so you can visualize how small the bathroom was. Pretty inconvenient, as the floor was wet where one would put their feet to use the toilet. The staff members were nice and provided a voucher for a croissant and coffee at a nearby coffee shop which was appreciated. And they were flexible with check-out to be between 10 and 11AM which also was nice as it allowed for more time to explore. PROS: nice staff, good location, cafe voucher, clean room. CONS: outdated rooms, expensive for 1-star hotel ($200 CAD), issues with bathroom. Overall, I think you can find a better hotel for a similar price.
Stayed 1 night in May 2022

6/10 Okay

Carlo

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2019