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Hotel La Fenice

3.0 star property

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Photo gallery for Hotel La Fenice

Exterior
View from property
Lobby sitting area
Lobby sitting area
Minibar, in-room safe, soundproofing, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Room service
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Via Francesco Crispi 15, Rome, RM, 187
  • Trevi Fountain
    ‪5 min walk‬
  • Spanish Steps
    ‪6 min walk‬
  • Piazza di Spagna
    ‪6 min walk‬
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪47 min drive‬

Room options

View all photos for Basic Double Room

Minibar, in-room safe, soundproofing, free WiFi

Basic Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Standard Double or Twin Room

Minibar, in-room safe, soundproofing, free WiFi

Standard Double or Twin Room

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Triple Room

Minibar, in-room safe, soundproofing, free WiFi

Standard Triple Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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Exterior

Napoleon Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.2 out of 5, Very good, (1005)
The price is €330
for 1 room
includes taxes & fees
19 May - 20 May
Napoleon Hotel

About this property

Hotel La Fenice

Hotel with a rooftop terrace, a short walk to Trevi Fountain
This smoke-free hotel features a rooftop terrace, concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, limo/town car service and tour/ticket assistance.
Hotel La Fenice offers 12 air-conditioned accommodations with minibars and a safe. 24-inch flat-screen televisions come with cable channels.

Bathrooms include bidets and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Hotel La Fenice, you're just a quick walk from Trevi Fountain. You'll find features such as free WiFi in public areas, plus a rooftop terrace and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Trevi Fountain and Spanish Steps
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Hotel La Fenice, you'll find a rooftop terrace, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. Hotel La Fenice also features concierge services, laundry facilities, and dry cleaning/laundry services.

This 3-star Rome hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 7 for adults and EUR 7 for children

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (55 centimetre wide door)
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Via Capo Le Case, 14 - presso Hotel Concordia]

Pets

  • Pets: EUR 15 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 7 for adults and from EUR 7 for children
  • Nearby parking fee: EUR 25 per day (656 ft away)
  • Pet fee: EUR 15 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Via Capo Le Case, 14 - presso Hotel Concordia
Property Registration Number IT058091A1FML8EHLG

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 June.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel La Fenice
Hotel La Fenice Rome
La Fenice Rome
Hotel Fenice Rome
Fenice Rome
Hotel La Fenice Rome
Hotel La Fenice Hotel
Hotel La Fenice Hotel Rome

Hotel La Fenice Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 102 out of 401 reviews
Rating 8 - Good. 181 out of 401 reviews
Rating 6 - Okay. 81 out of 401 reviews
Rating 4 - Poor. 23 out of 401 reviews
Rating 2 - Terrible. 14 out of 401 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Many things to do around the area
Stayed 2 nights in Oct 2024

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Bed bug infestation

Bed bug infestation. Horrible. If I could give 0 stars. Stay away. I had to wake up early for a tour and was met with a bed bug on the bed. I immediately grabbed it with tissue and put in the a ziplock I use when traveling. I called downstairs and the worker said we will take a look later. When I returned from my trip I went to front desk to request a change of room. The man had an attitude like he didn’t want to give me a new room and said they found nothing there and why I came so late as if I was supposed lose out on our tour of 600 I paid for my kids and I. I moved my room from 401 to 101. Next day found a bed bug there. Found out they were cleaning the other room and ran up to cleaning lady to alert her. They got staff and they found a third bed bug full of blood in the new bed. They switched me to the sister hotel around the block. It was my last night so everything was so fast. All I did was moved around. I requested a refund and laundry service as I do not want to bring these bugs home. The hotel said I have to wait a week since manager is on vacation so they have no answer for me. Hotels.com only wants to give me 150 rewards. I have been a loyal customer for years. This is all around a disgusting hotel. I saw they placed another family that same night after having found the bed bug. They did not care. They did not even have enough time to fumigate. They are spreading and leaving the bugs there. Unacceptable
Stayed 4 nights in Jul 2024

8/10 Good

Boris

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location. Friendly staff. Needs updating
Stayed 3 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break

Hotel situated very convenient to city centre. Hotel staff were very friendly. Reception at the hotel was not staffed and had to use the reception at nearby Hotel Concordia.
Stayed 4 nights in Apr 2024

4/10 Poor

Grettel

Travelled with family, Travelled with group
Disliked: Amenities
This hotel is not what it used to be. I had stayed in here, and I remember friendly staff. Now you have no contact with them unless you go to a different property/hotel. There is no one at the front desk. You have to go to a different hotel to check in or any other issue you may have. I would never come back to this hotel again.
Stayed 4 nights in Dec 2023

6/10 Okay

noemi

Stayed 3 nights in Sep 2023

6/10 Okay

Edward

Travelled with group
Liked: Cleanliness
Sean in the breakfast terrace was excellent. Housekeeping was helpful. Service at the desk at the Concordia was not very helpful.
Stayed 7 nights in Sep 2023

4/10 Poor

Carmen

Travelled with family
Disliked: Property conditions & facilities
I booked a room at Hotel la Fenice in Metropolitan Rome, through Expedia. The pictures online were nothing like the hotel or room that is advertised on line. There is no front desk service at all-EVER(so, no security), despite the pictures on line that show a beautiful reception area and a person behind the desk. The tiny room was musty, moldy, and very, very basic. The outside of the building was dirty and disgusting. Don't trust the pictures for Hotel la Fenice 'basic room'. I expected more going through Expedia. Very disappointed.
Stayed 3 nights in Jul 2023

6/10 Okay

Daryn

Stayed 1 night in Jul 2023

2/10 Terrible

Janelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
If you like service men walking into your room without notice, moldy food at the breakfast buffet and - to top it off- bed bugs, then this is the hotel for you! We really wanted to like this hotel after it was recommended to us. The location is excellent and the staff are so kind. That is the only positive thing I can say about our stay. The first hiccup was when three maintenance guys tried to come into our room without notice. We had gone back to our room to freshen up and because house cleaning had already come by, I didn't think to put the "Do Not Disturb' sign on the door. My bad because we got a shock when three guys opened our door and were about to come it to check out our air conditioner. Not really a big deal but it was weird. The biggest complaint is the bed bugs. Enough said. We're working with the hotel on a partial refund but this experience was just the worst. We met another family in the lobby who also had bed bugs in their room. The people who referred this hotel to us visited years ago and they had a really charming stay. When we're looking for places to stay, the location and cleanliness are our main concerns - we don't need anything posh or fancy - just a safe and clean place to sleep. I really hope this hotel can get the bed bug situation taken care of because it is really cute and, again, the staff were excellent.
Stayed 5 nights in Jul 2023

6/10 Okay

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Hotel was very conveniently located for sightseeing and for the price was fairly good value. The staff were also friendly and helpful. The property seemed fairly clean until we were biten by bedbugs during the night, which means we wouldn't stay there again unfortunately.
Stayed 3 nights in Jun 2023

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great little place.

It should have been clear that we needed to check in at another hotel down the street. They forgot our third bed, but promptly brought it. The room was immaculate. They allowed us to store our luggage and it was in our room when we checked in. The young man at the front desk was wonderful. All the employees we encountered were nice. The rooftop breakfast buffet was great as were the girls that served it. Location was great. Overall a good experience and I would recommend it.
Stayed 2 nights in Apr 2023

4/10 Poor

Jane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
first day in hotel could not get wifi. Found front desk lady rude. Bed is not comfortable and room is small. Street entrance is rough. On plus side, relatively well located for access to places to see. The breakfast was decent and fellow looking after it was great.
Stayed 4 nights in Apr 2022

8/10 Good

Arkadiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located, clean and cosy hotel. Friendly staff.
Stayed 7 nights in Jan 2022

2/10 Terrible

jade

Stayed 3 nights in Jan 2022

10/10 Excellent

dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near Spanish steps and Trevi fountain
Stayed 1 night in Dec 2021

6/10 Okay

Dennis

Travelled with group
Disliked: Amenities, property conditions & facilities
Great location. Small room. Beds were hard and uncomfortable Staff was friendly but located half a block away in a different hotel. The breakfast was good and good nearby restaurants. It’s just a sleeping spot in a good location for is
Stayed 6 nights in Sep 2021

8/10 Good

Rosy, El Paso, Tx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are pretty small and you can hear what’s going on in the rooms next to you. Location is okay. Some of the staff are not very friendly
Stayed 2 nights in Feb 2020

6/10 Okay

ahmed

Liked: Cleanliness, staff & service
Staff friendly, rooms very small, Spent two nights, the second was sleepless because of the noise from other guests likely partying too much. Check-in at a neighboring hotel. Breakfast was good. Location great, Overall convenient for night stay while exploring Rome
Stayed 2 nights in Nov 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quaint and space limited but comfortably and unique. Old world charm and the space was efficient and warm.
Stayed 4 nights in Aug 2019

8/10 Good

Reut

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Place

We stayed one night coming in to Rome. Room was in a good location with lots of options for food and shopping. Bed comfortable and decent space in the room.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good and in a good location. Staff very accommodating.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located close enough to the most popular touristic attractions. The staff is very helpfull and treats the guests in the best way. The only inconvenience is chick-in/-out in the other property located about 200m away but this is not crucial. Highly recommend this hotel for everyone who cares about value for money.
Stayed 4 nights in Mar 2019