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AWA Hotel

4.0 star property

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Photo gallery for AWA Hotel

Premium bedding, down duvets, in-room safe, individually decorated
Premium bedding, down duvets, in-room safe, individually decorated
Grand Triple Room | Premium bedding, down duvets, in-room safe, individually decorated
Rainfall showerhead, free toiletries, hair dryer, towels
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
2 Kawaha Point Rd, Rotorua, Bay of Plenty, 3015
  • Skyline Rotorua
    ‪7 min walk‬
  • Mitai Maori Village
    ‪9 min walk‬
  • Polynesian Spa
    ‪6 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room

Premium bedding, down duvets, in-room safe, individually decorated

Superior Double Room

  • 28 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Superior Triple Room

  • 37 sq m
  • Sleeps 7
  • 3 Double Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Triple Room

  • 33 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Double Bed

View all photos for Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Triple Room

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin Room

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Luxury Triple Room

  • 33 sq m
  • Sleeps 7
  • 3 Double Beds and 1 Large Single Sofa Bed

View all photos for Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Twin Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

View all photos for Grand Triple Room

Grand Triple Room | Premium bedding, down duvets, in-room safe, individually decorated

Grand Triple Room

  • 31 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Twin Room (1 Double Bed + 1 Single Bed)

Premium bedding, down duvets, in-room safe, individually decorated

Twin Room (1 Double Bed + 1 Single Bed)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Triple (3 Double Beds)

Premium bedding, down duvets, in-room safe, individually decorated

Grand Triple (3 Double Beds)

  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room (1 Double Bed + 2 Single Beds)

Premium bedding, down duvets, in-room safe, individually decorated

Triple Room (1 Double Bed + 2 Single Beds)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Luxury Triple (3 Double Beds + 1 Sofa/Sofa Bed + Accessible Capacity)

Premium bedding, down duvets, in-room safe, individually decorated

Luxury Triple (3 Double Beds + 1 Sofa/Sofa Bed + Accessible Capacity)

  • Sleeps 7
  • 3 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Triple Room (2 Double Beds + 1 Single Bed)

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Triple Room (2 Double Beds + 1 Single Bed)

  • Sleeps 5
  • 1 Single Bed and 2 Double Beds

View all photos for Superior Triple Room （3 Double Beds + 1 Sofa/Bed）

Premium bedding, down duvets, in-room safe, individually decorated

Superior Triple Room （3 Double Beds + 1 Sofa/Bed）

  • Sleeps 7
  • 3 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Twin (2 Double Beds)

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin (2 Double Beds)

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room (1 Double Bed And 1 Double Sofa/Bed)

Premium bedding, down duvets, in-room safe, individually decorated

Superior Double Room (1 Double Bed And 1 Double Sofa/Bed)

  • Sleeps 4
  • 1 Queen Sofa Bed and 1 Double Bed

View all photos for Deluxe Double (1 Double Bed)

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Double (1 Double Bed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Skyline View (2 Double Beds)

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin Skyline View (2 Double Beds)

  • Sleeps 4
  • 2 Double Beds

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Exterior

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includes taxes & fees
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About this property

AWA Hotel

Hot springs Rotorua hotel connected to a shopping centre, a quick walk to Skyline Rotorua
A restaurant, a bar/lounge and a coffee shop/cafe are available at this hotel. Self parking is free. Additionally, laundry facilities, a garden and a banquet hall are on-site. Housekeeping is available once per stay.
AWA Hotel offers 78 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium digital channels, first-run films and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided once per stay.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at AWA Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Skyline Rotorua. Free self-parking, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Amenities include laundry facilities and a lift
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Skyline Rotorua and Mitai Maori Village
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. AWA Hotel also features a garden, laundry facilities, and a lift. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Rotorua hotel.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:00 AM.
AWA Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: NZD 23 for adults and NZD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Designer stores

Family friendly

  • Children's toys
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Fixed shower seat
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift
  • Sign language-capable staff
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • First-run films
  • Pay films
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 50.0 per day.
  • Cots (infant beds) are available for NZD 50.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 23 for adults and from NZD 20 for children
  • Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
  • Crib (infant bed) fee: NZD 50.0 per day
  • Rollaway bed fee: NZD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 2:00 AM.
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

AWA Hotel Hotel
AWA Hotel Rotorua
AWA Hotel Hotel Rotorua

AWA Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 95 out of 229 reviews
Rating 8 - Good. 69 out of 229 reviews
Rating 6 - Okay. 35 out of 229 reviews
Rating 4 - Poor. 18 out of 229 reviews
Rating 2 - Terrible. 12 out of 229 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Manthan

Stayed 1 night in Jan 2025

10/10 Excellent

Mitesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

8/10 Good

Leah

Liked: Staff & service, property conditions & facilities
Only issue we had was the room wasn’t ready for us
Stayed 1 night in Dec 2024

10/10 Excellent

Michellane June

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Accessible
Stayed 1 night in Dec 2024

4/10 Poor

Xing

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Good location. The hygiene situation is very average. There were blood stains on our pillows that hadn't been washed off, and there were also blood stains on the outside of the washbasin in the bathroom. The bathroom stuff is relatively basic, not quite like it will only open in 2023
Stayed 2 nights in Dec 2024

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only there 1 night but it was quiet and comfy. Plenty of parking available and close to eateries
Stayed 1 night in Dec 2024

6/10 Okay

Andrea

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Ane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy to get around. Room was great and spacious.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay... Nice little hotel, clean and well kept... Friendly staff and no-hassle check in... On-site parking is free, free wifi... On-site restaurant and breakfast buffet... Easy walk to several local attractions, short drive to several others... Just on the edge of town, close to many dining and shopping options... Comfortable and quiet room...
Stayed 3 nights in Nov 2024

8/10 Good

Averill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Needs more parking space
Stayed 2 nights in Nov 2024

8/10 Good

Maharaia

Liked: Cleanliness
Excellent location for what I had to do and where i had to be .
Stayed 1 night in Nov 2024

10/10 Excellent

Source

Liked: Cleanliness, staff & service, property conditions & facilities
Maybe need a big fridge..
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Maggi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. They lock doors after hours but you can get in a side entrance.
Stayed 1 night in Oct 2024

6/10 Okay

Sharon

Liked: Cleanliness
Very noisy when we arrived with small children running around. Once everyone settled down for the night it was nice & quiet.
Stayed 1 night in Oct 2024

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, affordable and convenient
Stayed 1 night in Oct 2024

8/10 Good

VIR

Business traveller
Value for money
Stayed 1 night in Oct 2024

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I read very mixed views about this property. Im pleased to say we had no issues and enjoyed our stay. Rooms were refreshed and modern, clean and tidy. We even enjoyed a lazy massage in the chairs at reception.
Stayed 1 night in Oct 2024

2/10 Terrible

Keng Keong

Disliked: Cleanliness, staff & service, room comfort
Worse hotel ever in New Zealand
The hotel was terrible. We had problems checking in as they did not have any records of our checkin. We have to come back to the hotel after our meals and we had to drive to and fro. The bed is like a jigsaw puzzle and it is too soft. There is basically no make up of rooms. We asked for make up of rooms but the bed is undone, there is no replacement of towers and worse of all, they replace wrongly the shampoo with bathing liquids.
Stayed 2 nights in Oct 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Place was really clean and tidy. Staff were helpful, but didn’t seem sure about where things were eg towels. Parking was also an issue at nighttime. Restaurant seemed closed too. Overall a good stay, comfortable and clean Easy walkable distance to the skyline too! 15 min drive to every location you would want to go
Stayed 3 nights in Oct 2024

8/10 Good

Hannah-Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The owners are non English speaking but do make the effort to communicate well with you. The room was comfortable
Stayed 4 nights in Oct 2024

6/10 Okay

Tala

Travelled with family and small children
Disliked: Staff & service, amenities
Rooms were not cleaned daily. No flannels and beds only had 1 sheet to cover mattresses with just a duvet. Booked a deluxe double room whichwas average.
Stayed 3 nights in Sep 2024

4/10 Poor

Kahurangi

Travelled with family
Disliked: Staff & service, amenities
Put your PHONE DOWN and get your EYES OFF the computer to welcome people and just ask guests if they are ok as they walk past your desk. The main front door was locked for a period of time leaving two of us waiting outside. It put the person at reception out when I asked if the food I paid for from the restaurant could be brought up to my room. Where is your manaakitanga (hospitality)? This was my 4th stay and sadly; I won't be going back :(
Stayed 2 nights in Oct 2024