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Marsden Stay Rotorua

3.0 star property

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Photo gallery for Marsden Stay Rotorua

Reception
Room amenity
Reception
Exterior
Superior Twin Room | Free WiFi, bed sheets

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
273 Fenton St, Rotorua, Bay of Plenty, 3010
  • Rotorua Central Mall
    ‪8 min walk‬
  • Polynesian Spa
    ‪16 min walk‬
  • Eat Street
    ‪2 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Family Suite

Free WiFi, bed sheets

Family Suite

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | Free WiFi, bed sheets

Superior Twin Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Free WiFi, bed sheets

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Free WiFi, bed sheets

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite

Free WiFi, bed sheets

Two Bedroom Suite

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Two Queen Beds

Free WiFi, bed sheets

Superior Two Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Queen Room

Free WiFi, bed sheets

Standard Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior King Room

Free WiFi, bed sheets

Superior King Room

  • Sleeps 2
  • 1 King Bed

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About this property

Marsden Stay Rotorua

Hotel in Rotorua with free parking
Free self-parking and free Wi-Fi in public areas are available at this smoke-free hotel. Change of towels is available on request
Marsden Stay Rotorua offers 56 accommodations with a hairdryer and free toiletries. 42-inch Smart televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of towels can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Marsden Stay Rotorua, you're just a quick walk from Racing Rotorua. You'll find features such as free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Services include luggage storage
  • Within a 10-minute walk of Racing Rotorua and Rotorua Central Mall
Public spaces have free WiFi. Free self parking is available.

This 3-star Rotorua hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Bar/lounge
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Sunday and Saturday:
  • Bar/lounge
  • Children's pool
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Front desk staff will greet guests on arrival at the property.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marsden Stay Rotorua Hotel
Marsden Stay Rotorua Rotorua
Marsden Stay Rotorua Hotel Rotorua

Marsden Stay Rotorua Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 135 reviews
Rating 8 - Good. 46 out of 135 reviews
Rating 6 - Okay. 39 out of 135 reviews
Rating 4 - Poor. 15 out of 135 reviews
Rating 2 - Terrible. 11 out of 135 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying there for 2 nights. Room clean staff friendly but one thing I disappointed is no air conditioners.
Stayed 2 nights in Jan 2025

2/10 Terrible

angela

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sorry to say but we did not like our stay For the price we payed for 2 nights $498 It was an unfinished renovation room with paint all over the windows, room only had a undercoat, no extractor fan in bathroom, and also had masking tape over the smoke detector which is not safe, our sliding door to go outside had building and old hotel rubbish. also the guest above us was outside smoking weed So not a great experience at all
Stayed 2 nights in Dec 2024

6/10 Okay

Kalinda

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Overall the room was nice as it had recently been renovated, nice bed and sheets. However, the bathroom tiles still hadn’t been cleaned properly, the shower head leaked and was either boiling hot or cold, no hand towel rail. No iron in the room. Staff were super friendly and helpful. The hotel seemed a bit dingy but the rooms were nice once you got inside.
Stayed 2 nights in Jan 2025

6/10 Okay

Thanh

Stayed 2 nights in Dec 2024

6/10 Okay

Marania

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
Wish the pool and hot pool were usable
Stayed 4 nights in Dec 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Ashish

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bathrooms arent able to be locked, only one keycard given per room, swimming pool seems to be under maintenance for so long, worst of all, no air conditioning or fan provided. Going in summer is not good.

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beds were very comfortable and very clean. tv was good with channels, but couldn't find a news channel. overall was good could have done with more power points beside bed for phone charing (etc)
Stayed 5 nights in Dec 2024

6/10 Okay

Louise

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I am annoyed that we weren’t told when we booked that the pool and restaurant were under refurbishment, we would have gone elsewhere had we known. Also there was no aircon in the room so in their summer it was really hot. The staff however were super friendly and helpful and it was a good base location for everything we wanted to do.
Stayed 2 nights in Dec 2024

6/10 Okay

Jashu

Travelled with family
Liked: Cleanliness
Was under construction, no ac in room, limited tea supplies.
Stayed 2 nights in Dec 2024

6/10 Okay

Dominique

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
In maintenance, to be tested next time
Hotel in maintenance, minimum furniture in the room, no laundry, no heated pool. The staff is very caring though.
Stayed 7 nights in Dec 2024

10/10 Excellent

Narendrn

Stayed 1 night in Dec 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
I was kindly upgraded to a better room which was nice. The staff were all kind happy and very polite. One thing that put me off a bit was the place looks deralict when you 1st drive in. However the hotel is obviously putting a lot of effort into refurbishing the rooms as mine was nicely presented conpaired to some of the old rooms i saw. I would happily stay there again.
Stayed 2 nights in Dec 2024

6/10 Okay

Judith

Travelled with partner
Liked: Staff & service
The place was still under renovations. Room was nice, however no air conditioning and had to leave the door open to cool down. No milk was offered so had to buy our own. Other than that it was ok.
Stayed 1 night in Dec 2024

8/10 Good

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and nice. The place has new ownership and the rooms are being renovated. Room we were in was very clean only complaint I have is the smell , but that is everywhere. You get used to it. It will be a great place once the pool and the rest of the building is done
Stayed 3 nights in Dec 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, room comfort
Worth giving it a chance
So… my room was great. Updated and clean. Comfortable and good location. Front desk was really helpful. The whole property is being renovated and based on my room, it will be really nice. Just know that currently (Oct 2024), not all the property looked great. Give it a shot though. A little rough still on the exterior but the room was great.
Stayed 2 nights in Oct 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Just what we needed
It was a place to put our heads down for a couple of nights. The price was excellent and the staff extremely helpful. We could not have been happier Many thanks
Stayed 2 nights in Dec 2024

8/10 Good

Stella

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Milky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Aroha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Did not have air con.
Stayed 1 night in Dec 2024

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

8/10 Good

Jagjinder

Stayed 3 nights in Nov 2024

8/10 Good

Will

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Oct 2024

10/10 Excellent

MIKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, The place is under renovation but they done the best they could given the circumstances. Would recommend them
Stayed 1 night in Nov 2024