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Marsden Stay Rotorua

3.0 star property

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Photo gallery for Marsden Stay Rotorua

Superior Twin Room | Free WiFi, bed sheets
Reception
Exterior
Room amenity
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
273 Fenton St, Rotorua, Bay of Plenty, 3010
  • Rotorua Central Mall
    ‪8 min walk‬
  • Polynesian Spa
    ‪16 min walk‬
  • Redwoods Whakarewarewa Forest
    ‪4 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Family Suite

Free WiFi, bed sheets

Family Suite

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room | Free WiFi, bed sheets

Superior Twin Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Free WiFi, bed sheets

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Free WiFi, bed sheets

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite

Free WiFi, bed sheets

Two Bedroom Suite

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Two Queen Beds

Free WiFi, bed sheets

Superior Two Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Queen Room

Free WiFi, bed sheets

Standard Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior King Room

Free WiFi, bed sheets

Superior King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Arawa Park Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1007)
The price is €96
for 1 room
includes taxes & fees
12 May - 13 May
Arawa Park Hotel

About this property

Marsden Stay Rotorua

Hotel in Rotorua with free parking
Free self-parking and free Wi-Fi in public areas are available at this smoke-free hotel. Change of towels is available on request
Marsden Stay Rotorua offers 56 accommodations with a hairdryer and free toiletries. 42-inch Smart televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of towels can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Marsden Stay Rotorua, you're just a quick walk from Racing Rotorua. You'll find features such as free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Services include luggage storage
  • Within a 10-minute walk of Racing Rotorua and Rotorua Central Mall
Public spaces have free WiFi. Free self parking is available.

This 3-star Rotorua hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Bar/lounge
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Saturday and Sunday:
  • Bar/lounge
  • Children's pool
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Front desk staff will greet guests on arrival at the property.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marsden Stay Rotorua Hotel
Marsden Stay Rotorua Rotorua
Marsden Stay Rotorua Hotel Rotorua

Marsden Stay Rotorua Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 155 reviews
Rating 8 - Good. 48 out of 155 reviews
Rating 6 - Okay. 43 out of 155 reviews
Rating 4 - Poor. 19 out of 155 reviews
Rating 2 - Terrible. 11 out of 155 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Gurpreet

Stayed 1 night in Jan 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities
The female staff members were very helpful I think that daily servicing of rooms would be a bonus as things like toilet paper soap etc need replacing
Stayed 4 nights in Jan 2025

10/10 Excellent

Zita

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very clean property, part of the hotel is still under construction. Helpful staff. Great value for money
Stayed 1 night in Jan 2025

2/10 Terrible

Katrina

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Would NOT recommend! I made a last minute online booking about 1.5hrs before arrival, and I couldn't even stay at this property due to feeling unsafe with my family. We checked out again about an hour later. The rooms pictured are at the back of the property and are the only thing 'done up' since being emergency housing (interior only). The remainder of the property looks like its decades past needing repair/upgrade and even though it stated the pool and restaurant were under repair - there was no signs of that. I was given a park at the front of the property facing rooms with peeling painted over windows or stacks of applicances. Rusty pipes everywhere. Before booking online, I phoned to ask if they were emergency housing to which they said no and they did not mention that they HAD been. I only found this out when they phoned me and their old name 'Four Canoes' came up. They have refused to provide any refund to me despite not even staying there.
Stayed 2 nights in Jan 2025

6/10 Okay

Sophie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Dennis

Travelled with family
Disliked: Property conditions & facilities
So so as pool looked not healthy and was In plan sight , I understand they r mid renovation mode and the inside of rooms where done there was still a lot of work to do there hope they get there good luck and parking lot was a little mix up as to where your rooms were
Stayed 2 nights in Jan 2025

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool has not working.. but in the booking process it shows the pools in use… not very happy with that part..
Stayed 1 night in Jan 2025

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, staff & service
The Marsden provided everything we needed for our. Nice clean tidy room, good beds to come back to each evening. And the shower was one of the best we've experienced in all our years of traveling.
Stayed 2 nights in Jan 2025

4/10 Poor

Mathew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room photographs beautifully but that is where the positivity ends. The pool was green, the restaurant was gutted. It was very hot when we visited and there is no AC or fans. We stayed two nights and the cleaners never came once despite having a sign on the door asking them to do so. Despite having a room out the back we had to park to an assigned car space no where near our room. Tried to discuss concerns with manager but he was useless. Avoid at all cost as there is no value for money here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Warwick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, nothing close by
Stayed 2 nights in Jan 2025

6/10 Okay

Olga, Auckland

Stayed 5 nights in Dec 2024

6/10 Okay

Hannah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good price due to being under construction. No AC
Stayed 2 nights in Jan 2025

4/10 Poor

Subarmani

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The toilet n shower facilities were terrible. Will not recommend to anyone
Stayed 1 night in Jan 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. There was no air conditioning in the room and the place is under renovation and you can see by some of the finishes it was done on the cheap but it also reflected on the cheap price to stay here so it was value for money, we were also upgraded for free, so we are more than happy with our stay. Thought there might have been netflix or sky tv to watch but there is none of these, We did enjoy our stay and the staff were super friendly and helpful and the place was super clean. I would stay again
Stayed 2 nights in Jan 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was great accommodation for myself and my daughter :) The staff were friendly, the room was clean and tidy and it was very local to the shops. The only con was that there was no air conditioning, so it was a little hot at night time. It was also under renovations so looked run down from the outside and the pool wasnt going. Othet than that it was fine :)
Stayed 2 nights in Jan 2025

4/10 Poor

Damas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Karen

Liked: Cleanliness
Disliked: Property conditions & facilities
Very disappointed in this property. Beds comfortable. Room clean but basic. No dishes or cutlery provided. Wifi very unreliable, kept dropping out and then dropped out completely. Pools under maintenance which not aware of, they were very dirty and green. Pool area very shabby. Light switch on opposite side of room to lights over bed.
Stayed 1 night in Jan 2025

8/10 Good

Adonis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2024

10/10 Excellent

Ritesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Rashmi

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall average place.
Stayed 2 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Stacey, Lower Hutt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Easy check in, staff was friendly. Properly very run down. We booked for 4 (2A and 2C) but the room was only set up for 2 rearly. We were upstairs and the stairs need some attention at the top.
Stayed 2 nights in Jan 2025

6/10 Okay

Steph

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Would not re book this place again.
Stayed 3 nights in Jan 2025

8/10 Good

Milton and Lola

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025