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Novotel Rotorua Lakeside

4.5 star property

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Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Exterior
Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Al fresco dining, open daily

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available

Explore the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Eat Street
    ‪1 min walk‬
  • Polynesian Spa
    ‪13 min walk‬
  • Skyline Rotorua
    ‪6 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪14 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

  • 28.0 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

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About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and fitness centre
An indoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking. Housekeeping is available on request.
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Novotel Rotorua Lakeside's great location gets high marks from our customers. During your stay, you're just a quick walk from Matariki Hangi & Maori Cultural Performance. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Enjoy international cuisine while dining at Atlas
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the 6 hot tubs
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the breakfast and the location
  • Steps from Matariki Hangi & Maori Cultural Performance and Eat Street
As a guest of Novotel Rotorua Lakeside, you'll find 6 hot tubs, an indoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 3444 square feet (320 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Novotel Rotorua Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.
Atlas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Clarkes Bar – This bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 34 per person
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1005 reviews
Rating 8 - Good. 319 out of 1005 reviews
Rating 6 - Okay. 178 out of 1005 reviews
Rating 4 - Poor. 77 out of 1005 reviews
Rating 2 - Terrible. 54 out of 1005 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shripad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Amazing, hotel is nearer to nice eateries
Stayed 1 night in Jan 2025

6/10 Okay

Iskender

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast was not managed well.
My daughter find hair in her bed. I also saw some hair on the bathroom floor. The thing that bothered us the most was how understaffed the restaurant was during breakfast. There was bird poop on my chair and only one side of the pancakes were cooked. We also had to wait to get clean mugs.
Stayed 1 night in Jan 2025

8/10 Good

Saravan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was expecting a lot more from Novotel, but was disappointed to see heavily stained carpets inside the hotel room, and not so great carpet in the hall walkways. Also they ran out of towels at the pool, and did not provide addl inspite of multiple requests (it could also be due to busy holiday season).
Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in a great location. Late check in seems really common. After 5:00 pm check in would be a good practice since it takes a while for them to get rooms ready.
Stayed 1 night in Jan 2025

2/10 Terrible

Pranav, Redmond

Stayed 1 night in Jan 2025

2/10 Terrible

Sunit

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty smell in hotel due to lack of cleaning of carpets. Waited about 45 mins just for checkin.
Stayed 3 nights in Dec 2024

8/10 Good

Arthur

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy
Rooms were what you would expect for the price its just a shame check in was outrageous we had to wait until abou 4pm before we could check in to our room and our daughter had two rooms and they had to wait even longer, they were given drinks vouchers but still not good enough. We had a early arrival (5.30am) and asked if we could have an early check in and were turned away and told to come back at our check in time, so we did . But to have too wait hours longer 😡 we weren't very happy. To top it off our daughter booked in there for there return trip and the same thing happened again. Wont be booking in there again.
Stayed 1 night in Nov 2024

2/10 Terrible

stephanie

Travelled with family
Disliked: Staff & service
extremely late check in 10pm due to staff and not ringing to say room is ready.Arrived at 4pm to be told room was not ready he noted my number and said he would ring when it was ready, i hadn't heard anything so repeatedly tried ringing from about 7pm finally got through about 9pm to say hed forgot to ring and room was ready. had to change all afternoon plans around this and kids were grumpy and tired
Stayed 1 night in Jan 2025

4/10 Poor

Carwyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Standards seem to have slipped since we last stayed. Our room was not ready even 2 hours after check in time and so we asked for complimentary breakfast which they agreed to. However, in the morning our room number wasn't on the breakfast list. Once we explained, the staff member at breakfast said they wouldn't make a record of it and invited us through. FYI we sat 4 feet from a large but dead cockroach. At check out we were asked to settle the bill for breakfast. Not long after check in, we had someone claiming to be a maintenance person arrive to fix a basin. We didn't let them in as they weren't in obvious uniform and front desk had said our check in delay was due to linen shortages and didnt mention any repair work. When we double checked with front desk, they said no maintenace job had been logged for our room. FYI, the water didn't drain during our stay so it probably was required. The room and bed covers were in need of a bit of general repair and upkeep. There were annoying things like not being supplied with enough toilet paper or handwash, and our hand towel was taken and not replaced. We also had another guest's call put through to our room because front desk misdirected them to us instead of the duty manager. Little things but cumulatively making for a negative experience. Staff were pleasant to engage with but feels now that perhaps they were insincere or ineffective.
Stayed 2 nights in Jan 2025

4/10 Poor

Shaileshni

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Apart from being a convenient location, it was a disappointment to stay at the hotel. Definitely not a 5 star. Maybe a 3. Staff appear not to be well trained. Lacking knowledge of general information about the property. We had to get our room key activated several times. No shower gel, obviously missed by the cleaning staff. Pillows had feather coming out of it constantly. Overall very poor service.
Stayed 2 nights in Jan 2025

6/10 Okay

Charles

Stayed 2 nights in Dec 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property badly needs an update. But room was clean, great linen, comfy bed and fantastic staff. Enjoyed our stay.
Stayed 5 nights in Dec 2024

4/10 Poor

ZHIBAO

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Good area, but facilities are too old
Stayed 2 nights in Dec 2024

10/10 Excellent

NADIA

Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Average Hotel in Every Way
Average hotel with average service and average room conditions. Overall this was just an average hotel. Definitely not up to par with other Novotel hotels that I’ve stayed at. I was here with my family so requested connecting rooms in advance but the staff put guests, who by the way were not using the connecting rooms, in the connecting rooms. Think they could’ve done more to accommodate but they didn’t choose to. Rooms and bathrooms were dated and the lobby elevator area smelled like sewer and rotten eggs. Very unpleasant. The one big perk of this hotel was the proximity to the family friendly restaurants nearby.
Stayed 1 night in Dec 2024

10/10 Excellent

Ivan

Stayed 2 nights in Dec 2024

6/10 Okay

Sanjay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I had an overall positive experience at the Novotel hotel, primarily due to its excellent location with stunning lake views and the enjoyable geothermal hot tubs. The staff were friendly and accommodating, which greatly enhanced our stay. However, the room we were initially assigned appeared outdated, and the entire hotel could benefit from updated furnishings to provide a more modern feel. While the Chromecast and internet services were functioning well, we were moved to another room. During the move, my wife accidentally left some clothes behind. When we contacted the front desk, they initially informed us that housekeeping had not found the items. Determined to retrieve her clothes, my wife returned to the front desk. With persistence, she was directed to housekeeping, and after a thorough search, her clothes were successfully located. This experience highlighted the importance of persistence in resolving issues. Despite the initial oversight, I was pleased with our stay and appreciated the overall hospitality. However, I had higher expectations for service quality from a Novotel property and hope to see improvements in the hotel's furnishings and room maintenance in the future.
Stayed 4 nights in Dec 2024

10/10 Excellent

Donald G

Stayed 2 nights in Nov 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with their onsite pools, close walk to everything.
Stayed 6 nights in Dec 2024

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place Most comfortable bed I have ever slept on
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great location. Only negative was having to pay for parking even as guests.
Stayed 2 nights in Dec 2024

6/10 Okay

Wei

check in time delayed. Room not very clean.
Stayed 2 nights in Dec 2024

6/10 Okay

D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tired
The hotel is very tired and needs an upgrade. The bath / shower area is antiquated and dirty
Stayed 2 nights in Dec 2024