The apartment is in a good location, but there were several major issues with the apartment. It is cutely decorated and that is where the positive comments end. The apartment needs new carpet and major cosmetic work done to it so that people rent the apartment. The apartment smelt musty and of animal urine. There were pee spots all over the apartment. They did try to cover one of the spots up with a rug, but there were so many of them it would be hard to hide them all. Hidden or not you can smell the urine. I made sure to point them all out because we brought my service dog, and I did not want him to get blamed for something he did not do. My dog did not have any accidents in that apartment.
The second item was the bathtub did not drain, so we could not take a bath. We rented the apartment so we could participate in my daughter's wedding. We had to go to other family members rentals so we could get cleaned up. The one bathtub in the apartment was full of hair, toilet paper and other yucky stuff. The manager on duty did try to help, but the communications from her happened to be after 11 pm telling us the plumber would not be coming till Monday. This all happened the first night so we couldn’t do anything at that time to relocate especially for one more night. We were told that a plumber would be coming the day we arrived, and we could use the tub that night. The manager did try Drano and plunging the tub, but it was not working. ***Regarding the plumbing, if you read down in the reviews you will see this is an ongoing issue with the rental. **
The final thing for us, which may not seem like a big deal, but at this point it was, the coffee maker did not work. So, on top of all the other stuff we had to deal with we couldn't have coffee. If you wondering why we didn't go somewhere else? It was Biker weekend in Ruidoso, and we could not find any place we could rent especially for just one night, and they didn’t let us know that they couldn’t fix it till Monday morning. The manager sent this communication via text at 11:30 pm. The owner did offer to refund some of our money if we would move out, but like I said we couldn’t find any place to rent for one night. Everyone was full. We were stuck and she knew it! My overall rating is a 1.