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Hotel Neutor Express

3.0 star property

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Comfort Double Room, Balcony | Terrace/patio
Comfort Double Room, Balcony | Terrace/patio
Reception
Daily buffet breakfast (EUR 19 per person)
Comfort Double Room, Balcony | In-room safe, desk, free WiFi, bed sheets

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
Neutorstrasse 9, Salzburg, 5020
  • Salzburg Christmas Market
    ‪10 min walk‬
  • Salzburg Cathedral
    ‪11 min walk‬
  • Mirabell Palace and Gardens
    ‪15 min walk‬
  • Salzburg (SZG-W.A. Mozart)
    ‪7 min drive‬

Room options

View all photos for Basic Twin Room

Basic Twin Room | In-room safe, desk, free WiFi, bed sheets

Basic Twin Room

  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Basic Single Room

Basic Single Room | In-room safe, desk, free WiFi, bed sheets

Basic Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi, bed sheets

Double Room

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Double Room, Balcony

Comfort Double Room, Balcony | In-room safe, desk, free WiFi, bed sheets

Comfort Double Room, Balcony

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Exterior

Am Neutor Hotel Salzburg Zentrum

  • Breakfast available
  • Parking available
  • Business services
  • Bar
3.6 out of 5, Good, (662)
The price is €97
for 1 room
includes taxes & fees
21 Apr - 22 Apr
Am Neutor Hotel Salzburg Zentrum

About this property

Hotel Neutor Express

Central hotel connected to the convention centre in Salzburg with a conference centre
A bar/lounge, a snack bar/deli and a conference centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and coffee/tea in a common area are on-site.
Hotel Neutor Express offers 45 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. This Salzburg hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Our customers tell us that they enjoy the overall property condition at Hotel Neutor Express. During your stay, you'll be connected to the convention centre and just a quick walk from Sigmundstor Tunnel. Free WiFi in public areas, a bar and a coffee shop/cafe are available.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Salzburg Christmas Market and Salzburg Cathedral
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Neutor Express. For a fee, parking is available.

This 3-star Salzburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 19 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
The check-in location differs from the property location; go to: [Hotel Neutor Neutorstraße 8.]
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 per person
  • Self-parking fee: EUR 19 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Hotel Neutor Neutorstraße 8.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 50101-000082-2020

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Neutor Express Salzburg
Neutor Express Salzburg
Neutor Express
Hotel Neutor Express Hotel
Hotel Neutor Express Salzburg
Hotel Neutor Express Hotel Salzburg

Hotel Neutor Express Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 63 out of 324 reviews
Rating 8 - Good. 115 out of 324 reviews
Rating 6 - Okay. 86 out of 324 reviews
Rating 4 - Poor. 42 out of 324 reviews
Rating 2 - Terrible. 18 out of 324 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Nathalie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location is great. 10 minute walk to the old town and Christmas market. However, the woman at reception (except when we checked out) had a very sour disposition. We tried to purchase a hot chocolate from the vending machine. It did not work. She could have been helpful, given us the coins to try again. Nothing. Very unpleasant. At check out. Mentioned it to the other woman, she immediately gave us the money and said it happns all the time. It's an awful machine. Put up a sign! The beds and pillows were not very comfortable, but passable. Honestly, we will not be returning.
Stayed 3 nights in Dec 2024

2/10 Terrible

Pat

Stayed 3 nights in Dec 2024

4/10 Poor

Andreas

Disliked: Cleanliness
Stayed 1 night in Dec 2024

4/10 Poor

Marilyn

Stayed 1 night in Dec 2024

8/10 Good

Yi-Hsiang

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I know Austria, especially Salzburg, is expensive, but the price I paid for this room was appauling. The room was old, dirty, falling apart and felt like I was living out of a basement or one of those overly exaggerated desperate hotels you see in movies when the main character falls on hard times. The property was in a good location; easily walkable to the centre of Salzburg though the well lit mountain tunnel; thats the only good thing going for it, unfortunately.
Stayed 5 nights in Sep 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Lukka

Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful, clean & well located
The room was clean & tidy but quite basic. Hotel was well located just a 10 minute walk from main tourist spots. Hotel was very reasonably priced and check-in staff were helpful. Breakfast is offered (although I didn’t order it). Perfect stay if you want a cheap and cheerful hotel that is well located
Stayed 3 nights in Oct 2024

2/10 Terrible

Elizabeth

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to find no reception and we had to cross a busy road to check in .. the reception staff there were very unfriendly...i told them about the bad reviews and was told "well you booked it". The hotel smelt awful...the lift was very old...my friend was nearly sick due to the smell in her room .. mind was horrendous and the smell turned my stomach....when we complained about the smell we were offered a tin of air-freshner!
Stayed 2 nights in Oct 2024

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
It would be nice if you don't have to cross the street just to check in or talk to the front desk. Front desk even gave me a key card that didn't work so I had to cross the street dragging my heavy luggage and bag to let them know. Had to cross again with my luggage and bag to my actual hotel. Once in my room, I wanted to ask about their breakfast schedule, the room has a telephone but it doesn't work (no dial tone & nothing after dialing the # they indicated). Warning, the shape of their toilet bowl is weird so expect something weird when you take a dump. The drainage in my shower was a bit clogged too. Lastly, when I left, I saw cob webs on the corner carpet under the table. Then I looked closely and saw a big spider. I just hope it didnt bit me while I was asleep. Overall, my stay was okay. The good thing is the hotel is just around 10 minutes walk to cafes and the old town and bust stop is justin front. I just hope they could improve on these issues I've encountered.
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Ankit

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Rodrigo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unfriendly receptionist.
Stayed 2 nights in Oct 2024

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Two levels of pricing and quality. Depending on your style which. I went lower cost but still did well. We don't travel to stay in hotels va adventures.
Stayed 2 nights in Sep 2024

2/10 Terrible

Wing Yiu

Bad smelt
Stayed 3 nights in Sep 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have only given a 4 rating because there was no tea or hot drink making facility in the room. Also it wasn’t clear how to check in as the hotel was on 2 sides of the road.
Stayed 1 night in Sep 2024

6/10 Okay

Gareth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in a nice location and the room size was very good, but certain things are looking old and need updating especially in bathroom. However my main concern with the hotel was that there was no electricity to entrance area the whole time we were there. They said a thunderstorm had caused this, but 6 days after it was still not fixed and no one was working to fix it. It a shame as the staff were nice and the hotel could be really good.
Stayed 3 nights in Sep 2024

6/10 Okay

Hardeesh, mississauga

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were excellent and very helpful and probably made our stay better. It is in a good location for accessing most things. We only wish there was AC as it was really hot despite the staff best efforts. Rooms were a little dated and small but clean.
Stayed 2 nights in Sep 2024

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Martin

Stayed 1 night in Jul 2024

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good option for the Festive guests -highly recommended!
Stayed 2 nights in Jul 2024