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Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

4.5 star property

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Photo gallery for Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

Exterior
Indoor pool, 2 outdoor pools, pool cabanas (surcharge), pool loungers
Exterior
Lobby
Dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air conditioning
  • Pool
  • Parking available
  • Bar
  • Breakfast available

Explore the area

Map
18603 La Cantera Terrace, San Antonio, TX, 78256
  • The Rim Shopping Center
    ‪17 min walk‬
  • Six Flags Fiesta Texas
    ‪20 min walk‬
  • The Shops of La Cantera
    ‪3 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

Luxury aparthotel with 2 outdoor pools and full-service spa
2 outdoor pools, a full-service spa and an indoor pool are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge. Each apartment offers comforts like a pillowtop bed and Egyptian cotton sheets, plus free WiFi and an LCD TV with cable channels. Added amenities include free wired Internet, an iPod dock and a coffee/tea maker. Housekeeping is available on request.
Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection offers 163 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, Access to hot tub, a steam room and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection. During your stay, you'll be within walking distance of The Rim Shopping Center. Features include free WiFi in public areas, plus 2 outdoor pools and a full-service spa. Built in 2012, this luxury aparthotel has 163 apartments over 7 floors. Each apartment includes amenities such as free WiFi and a pillowtop bed.
  • Each apartment offers a pillowtop bed, an iPod docking station and an LCD TV
  • Free WiFi and wired Internet
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and 2 outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, deep-tissue massages or facials at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 2-minute drive from The Rim Shopping Center and a few minutes from La Cantera Golf Club
  • Local-area shuttle service available
Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this aparthotel measures 11000 square feet (1022 square metres) and includes a conference centre. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection. Parking is available for a fee.

This Mediterranean San Antonio aparthotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection has a restaurant on site.

Languages

Arabic, English, French, Spanish

Property amenities

Pool/Spa

  • 10 treatment rooms
  • 2 outdoor pools
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Prenatal massages
  • Sauna
  • Steam room
  • Swedish massages
  • Turkish bath

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle
  • Valet parking on site (USD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Food and drink

  • Coffee/tea maker

Dining

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 12 to 30 for adults and USD 12 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed: USD 75 per night

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock
  • TV in common areas

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service

Work spaces

  • 24-hour business centre
  • Computer station
  • Conference centre (11,000 square foot of space)
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of towels on request
  • Concierge services
  • Free local calls
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (on request)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe at front desk
  • Vending machine
  • Wedding services

Location highlights

  • In a shopping district
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre
  • Near the airport

Things to do

  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Outdoor tennis court
  • Yoga classes
  • Theme park nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 163 units
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Garden
  • Housekeeping (on request)
  • Mediterranean architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: USD 125
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.50 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Hot tub access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12 to 30 for adults and USD 12 to 30 for children
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Late check-out fee: USD 125 (subject to availability)
  • Cleaning/housekeeping/linen fee: USD 75 per day
  • Rollaway bed fee: USD 75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Eilan Autograph Collection
Eilan Autograph Collection San Antonio
Eilan Hotel Resort Autograph Collection
Eilan Hotel Resort Autograph Collection San Antonio
Eilan Hotel Autograph Collection San Antonio
Eilan Hotel Autograph Collection
Eilan Hotel Spa San Antonio
Eilan Hotel Spa Autograph Collection
Eilan Hotel Resort Spa Autograph Collection
Eilan Hotel Spa Ascend Resort Collection
Bluegreen Vacations Eilan Hotel Spa Ascend Resort Collection

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 983 reviews
Rating 8 - Good. 204 out of 983 reviews
Rating 6 - Okay. 94 out of 983 reviews
Rating 4 - Poor. 60 out of 983 reviews
Rating 2 - Terrible. 41 out of 983 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel has become a "self serve" operation so no house keeping, no bell man (my husband had back injury) Tons of valet who were friendly and helpful. Front desk was not and had an "oh well" that's our policy attitude. Restaurants in area are great and property is quiet. Bar at Sustenio was full but bar tendar had attitude and shewed everyone off during last half of game. What a shame. This use to be THE place to staycation.
Stayed 6 nights in Dec 2024

10/10 Excellent

Nohemi

Travelled with family
Liked: Cleanliness, property conditions & facilities
The stay was nice friendly staff nice rooms beautiful hotel parking isn't easy but vallet is your best option guys are excellent. Coffee shop is awesome we stayed at 8 floor missing ice machine but we went a floor down. Rooms do need a microwave tho we line to munch on popcorn had to go down to main floor for that. But other than that it's a great stay
Stayed 2 nights in Dec 2024

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
Knew this hotel since we are locals and use to staycation here. Property is going down hill. Service from valet exceptional. Desk staff not helpful does not care. No cleaning service and was there a week! Had to beg for towels. Bar tender sustenio shewed people off at bar 9:00pm while NFL game was on. Had attitude. what a shame
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
The room itself was nice, but they don’t offer room service and tried to sell me a timeshare upon check-in. (I was walked over by front desk so there’s not an option). After a long day at work & traveling, that’s the LAST thing I want to deal with.
Stayed 1 night in Dec 2024

10/10 Excellent

Laurie

Business traveller
Liked: Cleanliness, room comfort
This hotel is gorgeous. Feels like you're in a European village when walking around the grounds. The pool area is fabulous, although the weather wasn't good for pool time. The room was so comfortable. Lots of nice touches, like wood shutters in the bathroom. surprising. Would definitely stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Alejandro, San Antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place. Always enjoy the stay. Thank you.
Stayed 1 night in Sep 2024

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

A

Travelled with family
Liked: Cleanliness, amenities
We were held up until 5:15 waiting for our room when check in was at 4:00. There were half dead plants in the lobby and upholstered chairs that needed to be repaired. When we valet parked, no one asked if we needed help with our bags. When our room wasn't ready, no one asked if they could hold our bags while we wait. Just overall poor experience. Also, I did not know this, but everyone that checks in gets a "sales pitch" to buy one of their properties. You were lead to an area after being told they would be giving us "more information." It wasn't more information relevant to our stay, it was a sales pitch. I politely declined but was annoyed nonetheless. There are a ton of nice places to stay in San Antonio, I will not be staying here again.
Stayed 1 night in Oct 2024

2/10 Terrible

GURAY

Business traveller
Disliked: Amenities, property conditions & facilities
the hotel did not do house keeping, the employees were not welcoming well, and there are so many hotel charges, and the Vallet is so expensive like in New york city, Even in Austin downtown it is cheaper to park. this is only suburb location
Stayed 2 nights in Oct 2024

8/10 Good

Jonatan, Jacksonville

Liked: Cleanliness, property conditions & facilities
Clean property but hardly no amenities for guests.
Stayed 1 night in Oct 2024

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent place to feel safe with family
Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, amenities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice property and staff! Thank you
Stayed 1 night in Sep 2024

10/10 Excellent

Stuart A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I didn't care for was the valet only parking. There should be a self parking option. Other than that, great resort.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ana

Stayed 2 nights in Jul 2024

10/10 Excellent

thomas

Business traveller
Liked: Cleanliness, amenities, room comfort
Excellent location to explore the la cantera area . Absence of free parking is a negative
Stayed 2 nights in Aug 2024

6/10 Okay

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
check in time to late and check out to early
Stayed 1 night in Aug 2024

10/10 Excellent

JOSE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Winifred M

Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful! The pool should be open at 9:00 am, the guest doors could use a quiet close, and housekeeping did not clean my room although I was there for 5 nights.
Stayed 5 nights in Aug 2024

10/10 Excellent

Michelle, San Antonio

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing customer service, they even have a spa to get facials and the kids loved the pool
Stayed 1 night in Aug 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay after a long day of fun.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kayla

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

gilberto pablo

Liked: Cleanliness, property conditions & facilities
There is NO housekeeping which demerits the service considerably, it was a disappointment since when you make the reservation they don’t mention this. The restaurant closes for breakfast and lunch almost all week, which is also another disappointment leaving you only to get food at the coffee shop or outside the hotel.
Stayed 4 nights in Aug 2024