4/10 Huono
Tarkistettu asiakas
6.12.2024
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja huoneen mukavuus
Bad experience
When we got there they checked us into a room that did not have a view when I paid for one with a view. They changed us to a room that had a river view we left our lounge there and went out right away. When we went back we realized that the room was not clean. There were stains on the carpets, it did not smell clean overall a bad room. We asked them if they did daily housekeeping they said yes but only the day then for the next two days they didnt go. When we called the second day when they didnt go they said that there was a note that we did not want housekeeping when that was not all true. That was off putting because we asked for the opposite. The attitue of some staff was as if they were doing you a favor. In general the hotel did not smell clean at all it actually had a bad smell. The door from the side did not work with the key card. The elevators kept going out of service. There was one that did not work at all the other were really slow. We kept having to wait at least 10 minutes to go on it. All four of them stopped working in the morning when most of the hotel guests were in the first floor eating breakfast. It became a nightmare.
Tarkistettu asiakas
Yöpyi 5 yötä marraskuussa 2024