4/10 Poor
CRISTINA
Travelled with partner
17 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
My husband and I stayed here for 7 nights to visit family and vacation in the area. We were hoping to have a home away from home, with boutique charm. The only positives we that we were within walking distance to many downtown attractions, the daily room rate didn’t break the bank, and there didn’t seem to be any bed bugs or other pests.
Our stay there was an overall unsatisfactory experience, from the property itself (“historic” translated to old and not well-maintained) to the lack of care from the staff. Some examples:
To get a lukewarm-to-warm shower, we had to run the faucets for several minutes.
Tiles in the bathroom were dislodged and I suspect there was some water leakage behind them
For the full week we were there, our room was not serviced. The hotel claimed that rooms could only be serviced if a request the day before was made. Even with the advanced request, our room was never serviced.
Trash was not taken out. New towels, a refill of shower gel, and toilet paper were only provided upon request.
When we requested new sheets on the bed, a set of sheets was left on a chair in the room to make ourselves.
Multiple requests for new cups/glasses were not fulfilled.
Front desk staff seemed apathetic and unwelcoming.
While our time at the O’Brien was not unpleasant enough to cut our stay short, we stayed due to the hassle of finding somewhere else in the middle of our trip. I would not stay at this hotel the next time I visit San Antonio.
