2/10 Hirveä
Adriana
24.10.2024
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Worst experience I’ve ever had! The outside of the hotel is filled with homeless people. I do have to say, the lobby smells and looks beautiful. The staff are professional and welcoming. When we arrived the lady at the front desk mentioned that their tv service was getting fixed. I know things happen so it didn’t affect us until we got to the floor our room was on. When we first got out, there was an awful smell. You can tell that the carpet hadn’t been cleaned. I did not see any mold, but it smelled humid and dirty. We paid for a suite, it was not cheap. Once we opened our room, it looked nothing like the pictures. The couch was dirty and had a pull out bed. The mattress had brown, reddish stains on it. The fridge that was brought up to us looked like it was picked up from the street. It had dents and scratches all over it. I used the restroom and noticed stains on the door, floor and the toilet had a pubic hair on it. It was absolutely disgusting. We went to the lobby and talked to the manager. We explained what happened and she was very professional and understanding. She offered us another room with a full refund. We declined so she offered to call other hotels to get us a room. Beware of this hotel! Not worth the price for the “luxury” hotel they claim to be.