7.4.2024 Sophia CSR
Dear Guest,Thank you for sharing your 4-star rating and for choosing our accommodation for your stay. We're glad to learn that you found the room to be satisfactory and well-maintained during your two-night visit. We sincerely apologize for the disturbance caused by noisy neighbours on your first night; please rest assured that we take such matters seriously and will address them promptly. Regarding the additional cleaning charge, we will thoroughly investigate the issue to ensure accuracy. Your feedback is greatly appreciated, and we look forward to the opportunity to provide you with an improved experience in the future. If you have any further problems regarding this, please call the property for a resolution.
16.8.2022 Brand Experience Team
Dear Virginie, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.